岗位职责 1.负责制订、完善员工餐厅相关的规章制度和工作程序；确保团队成员遵照员工餐厅的规章制度与工作程序执行。 2.参与员工餐厅菜单的计划和成本核算工作。 2.按月、周制订并编写标准菜谱；准备、烹调、出品和储备各种菜式。 3.开发新菜品，定期开展美食活动。 4.在保证出品的前提下，严格按照餐标控制食品成本。 5.建立食品卫生安全条例和程序的认知，并确保在其方针下安全有效的执行各项条款，同时也确保团队成员的操作规范。 6.知晓安全职责，并遵守职业健康，安全法规、程序和规定 7.清洁厨房和设备，保持厨房的卫生。 8.保持对员餐综合性知识的了解，包括配料、设备、供应商、市场定价和当前趋势，并根据实际情况进行适当调整。 9.所有物资采购及时、准确，并确保收货程序符合酒店要求；定期检查、整理库房物资，严禁出现过期食品。 10.定期进行培训，为厨师、杂工提供必要的指导。 任职要求 1.高中或中专以上学历，具有餐饮服务或相关领域的职业证书优先。 2.具备五星级酒店员工餐厅管理操作从业经验3年以上。 3.沟通协调能力强，具备良好的团队素质。

Job Description The Four Seasons Hotel Suzhou is looking for Assistant Director of Finance who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: Responsibility for ongoing enhancement of their skills and performance Recognition of personal accountability for their own actions and the outcomes of those actions An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Commitment to supportive teamwork and open communication Main Responsibilities The Assistant Director of Finance is assisting the Director of Finance in the administration of all financial aspects of the hotel's operation. To ensure that all local and corporate policies and procedures are observed, and responsible for safeguarding the hotel assets and financial resources contributing towards maximizing hotel profitability. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills.   At least 3 years of relevant work experience in the hospitality industry or sizable firm with a focus University degree – major in accounting or finance preferred Self-driven and a strategic resourcing professional  Able to work independently and under pressure in a fast pace working environment Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills Good command of both written and spoken Chinese and English Familiar with SUN/Birchstreet system preferred Join us and Enjoy… An opportunity to build a life-long career with global potential and a real sense of pride in work well done Best-in-industry training Complimentary stays at Four Seasons properties (based on availability) with discounted meals Incentive bonus/ competitive salaries Employee service awards Annual employee party/ social and sporting events

工作职责：• 设施维护：监督酒店系统的日常运营和维护，包括暖通空调、电气、管道和机械系统。进行例行检查，及时发现和解决问题，确保停机时间最短。 • 应急响应：快速应对紧急情况，如停电、设备故障或安全隐患，以恢复运营。实施纠正措施，有效解决紧急维护需求。 • 合规与安全：确保所有维护活动符合安全协议、当地法规和酒店政策。定期进行安全检查，并向管理层报告任何隐患。 • 团队协作：与工程团队密切合作，确定任务的优先顺序并协调维护计划。为初级团队成员提供指导和支持，确保他们工作的质量和效率。 • 宾客和员工支持：及时专业地解决宾客和员工对设施维护的担忧。监控服务请求并确保及时解决以提高宾客满意度。 • 文档和报告：维护维护活动、检查和设备性能的准确记录。为管理层准备有关维护趋势、成本和改进机会的报告。 • 运营效率：通过有效的维护实践，发现优化能源使用和降低成本的机会。建议升级或更换过时或低效的设备。任职资格：• 具有工程或维护职位的丰富经验，最好是在酒店业。 • 熟悉暖通空调、电气、管道和机械系统。 • 工程、维护或相关领域的认证或技术培训。 • 出色的解决问题和决策能力，尤其是在紧急情况下。 • 良好的沟通和人际交往能力。 • 熟练使用维护管理系统和基本的计算机应用程序。 • 熟悉当地安全法规和合规要求。

岗位职责： 1.对公司财务核算正确性、完整性以及各类报表合法性、真实性进行稽核； 2.对公司各类资产完整性、安全性进行管理和稽核； 3.对公司内控制度流程的健全、有效性与执行情况进行稽核； 4.负责景区板块经营分析、预算管理、绩效管理等； 5.根据公司相关制度和规定，配合集团及业主方相关职能部门的检查，如实提供全部相关会计和业务资料； 6.及时完成领导交办的有关事项。 任职要求： 1.会计、财务、经济类专业本科以上学历； 2.熟悉财务核算和内部控制流程，有较强的的成本管理、风险管控和财务分析能力； 3.3年以上大型公司会计部门工作经验，具有文旅行业、酒店行业经验者优先； 4.中级职称优先； 5.具有良好的专业工具使用能力，能熟练使用财务软件、excel等办公软件； 6.具有良好的沟通、协调、团队协作能力

负责宾客的入住和退房服务； 负责景区入住客人票务的出售； 负责账务的审核，确保账务正确； 负责收集宾客意见并及时上报管理人员，每周一上交一周宾客意见汇总； 负责本岗位区域卫生清洁工作、确保设施设备的安全； 完成酒店、部门交办的工作； 1.知识要求：大专以上学历 2.工作经验： 有相关酒店工作经验者优先 3.能力要求： 良好的语言能力、对客热情 4.身体状况：  4.1 身体状况：身体健康  4.2 心理素质：良好的抗压能力和组织纪律性

工作职责： 1、协助客房经理抓好部门业务技术培训及骨干队伍培训； 2、负责客房物资领用、保管、使用等审核，做好台帐登记管理，控制客房物资、能耗的使用情况做好客房成本分析工作，上交部门经理； 3、协助客房经理制订客房工作目标及工作计划，建立本部门各项规章制度、操作标准及考核标准，并督促执行； 4、掌握三天内客情信息，严格执行三级查房制度，每日检查不低于20间客房，并做好监督、整改及反馈机制，同时做好VIP房间的接待工作； 5、负责宾客意见收集及反馈，处理所辖区域的宾客投诉并上报。 任职要求： 1、中专及以上学历； 2、参加过酒店新员工入职培训及部门岗位技能培训，熟练使用办公软件； 3、 有1-3年以上酒店客房从业经验、1年以上同岗位客房管理经验； 4、具有良好的简单的英语会话能力为最佳，具有较强的工作责任感，熟知本岗位的工作程序和质量标准，具有组织能力和沟通能力； 5、身体健康、五官端正、较强的抗压力。

一、岗位职责 全面负责酒店财务管理工作：制定并执行酒店财务战略、政策和流程，确保符合国家法规和集团要求。 建立健全酒店财务管理体系，包括预算、核算、成本、资金、税务、审计等。 监督酒店日常财务运营，确保财务数据的准确性和完整性。 编制并分析财务报表，为管理层提供决策支持。 负责酒店税务筹划，合理避税，降低税务风险。 维护与银行、税务、审计等外部机构的关系。 负责酒店预算管理：组织编制酒店年度预算，并监督预算执行情况。分析预算差异，提出改进措施，确保酒店经营目标的实现。负责酒店成本控制：建立健全酒店成本控制体系，制定成本控制目标。监督各部门成本控制情况，分析成本变动原因，提出成本控制措施。负责酒店资金管理：制定酒店资金管理制度，确保资金安全和使用效率。编制酒店资金计划，合理安排资金收支。负责酒店融资工作，确保酒店资金需求。负责酒店团队管理：组建并管理高效财务团队，明确岗位职责和考核标准。培训和发展团队成员，提升团队专业能力和工作效率。其他工作：完成上级领导交办的其他工作。 二、任职要求 教育背景：财务、会计、金融等相关专业本科及以上学历。 具备注册会计师（CPA）、国际注册内部审计师（CIA）等专业资格者优先。 工作经验：8年以上财务工作经验，5年以上五星级酒店财务管理工作经验。熟悉酒店财务管理流程，具备丰富的预算、成本、资金、税务管理经验。专业技能：精通国家财经法规和会计准则。熟练使用财务软件和办公软件。具备较强的财务分析、风险控制和决策支持能力。个人素质：具备良好的职业道德和敬业精神。具备较强的领导力、沟通能力和团队合作精神。具备较强的抗压能力和解决问题的能力。 3.要求具备酒店筹备开业经验。

工作职责： 1、协助客房经理抓好部门业务技术培训及骨干队伍培训； 2、负责客房物资领用、保管、使用等审核，做好台帐登记管理，控制客房物资、能耗的使用情况做好客房成本分析工作，上交部门经理； 3、协助客房经理制订客房工作目标及工作计划，建立本部门各项规章制度、操作标准及考核标准，并督促执行； 4、掌握三天内客情信息，严格执行三级查房制度，每日检查不低于20间客房，并做好监督、整改及反馈机制，同时做好VIP房间的接待工作； 5、负责宾客意见收集及反馈，处理所辖区域的宾客投诉并上报。 任职要求： 1、中专及以上学历； 2、参加过酒店新员工入职培训及部门岗位技能培训，熟练使用办公软件； 3、 有 3年以上酒店客房从业经验、1年以上同岗位客房管理经验； 4、具有良好的简单的英语会话能力，具有较强的工作责任感，熟知本岗位的工作程序和质量标准，具有组织能力和沟通能力； 5、身体健康、五官端正、较强的抗压力。

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解会所的所有活动 3、熟练总台各项专业业务和技能，搞好对客服务； 4、熟练掌握预订信息，提供准确的问讯服务； 5、负责为打球的宾客办理登记手续 6、制作有关报表，为其它部门提供准确的接待信息。 7、负责打球客人费用结算、开票等。

岗位职责 1、全面掌握前厅部操作系统和标准操作政策和程序方面的知识 2、根据酒店的政策和标准与客人建立友好关系， 赢得客人忠实感 3、严格按照集团和酒店的相关政策和流程进行高效的进行接待、入住和离店，并履行上级要求的职责 4、能够维持良好的同事关系，促进团队精神 5、能够监督设备的维护和使用 6、确保有关对客保密的程序严格地执行 职位要求 1、良好的外貌、沟通良好、身体健康、语音清晰 2、较好的英文口语及书写领会能力 3、有主人翁精神和主动性意识

岗位职责 1.制定工程部的组织机构和管理运行模式，使其操作快捷合理。 2.总结归纳运行和维修、制定和审定设备设施及建筑装潢的预防性维修计划. 3.负责工程部的节支运行、跟踪，控制水、电、油、等的消耗并严格控制维修费用。 4.根据营业情况和气候及市场能源价格情况，提出节能运行的计划和运行维修费用预算。 5.负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。 6.审定员工培训计划，定期对员工进行业务技能、服务意识、基本素质的培训。 任职资格 1.必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。 2.能充分领会总经理的经营意图，正确处理上下级之间、部门之间的关系，并能组织指挥工程部各项工作计划的实施，确保工程部的正常运转。 3.有强烈的事业心责任感，有较强的自学能力和适应性，秉公办事，不谋私利。 4.熟悉保安部工作流程及设备设施者优先。

【职责内容】 职位要求： 1.护理专业中专以上学历，取得护士执业资格优先。 2.有爱心、细心、责任心以及耐心。 3.了解诊疗护理常规，熟练掌握护理三级操作技能。 4.很强的亲和力、沟通能力以及语言表达能力。 5.具有高度的责任心、良好的职业道德、严谨的工作态度、较强的综合分析能力，敏锐的洞察力。 职责说明： 1.执行基础、专科护理常规、护理技术操作规程及相关规章制度。 2.协助医生做好对病人及其家属的咨询、辅导、接诊和治疗工作。 3.执行口服、注射、其它途径给药治疗及采集检验标本；注意巡视、观察病情及输液情况，发现异常及时报告医生； 4、负责医疗文件和物品管理，做好物品清点交接。及时汇报、反映顾客对医院服务的意见及要求， 福利待遇： 1、薪资2500-7500不等 2、包吃包住，提供五险 3、享受每月1200元产品福利券 4、工作优秀员工享受公司外出游学机会

The cluster role is responsible for the supervision and day to day control of the Finance Department of covered hotels, including but not limited to the timely delivery of financial statements and reports and controlling all assets of the hotel. Number Of Hotels • Cover 3－4 Hotels • The numbers of hotels covered should be evaluated in advancePeople Management • Supervises the Team Member （Team Management） • Team Development （Mentoring; Training/Guiding） • Recruitment Reporting & Financial Analysis • Produces internal financial reports in an accurate and timely manner for the daily work of the Management Team （Month－end Report & Owner Report） • Is responsible for budgeting and forecasting of annual profit, capital, cash, and other short－term plans  • Review/Implement Finance policies, procedures, and operating guidelinesControl & Commercial Awareness:  • Miscellaneous Requests/Activities （Insurance claims; submissions to government agencies; outsourcing contracts/services） • Operational related investigations/reviews • Preparation & adherence to External Audits; Internal Audits & any other Audit by local government agenciesDirect reports • Onsite Accountant 任职资格： • University Preferred Commerce Degree in Accounting and Management • At least 2 years of working experience as Financial Manager or higher position in the hospitality industry • Previous experience in a managerial operational accounting role • Fluent in written and spoken English• Good relationship with the local bank and government agencies • Thorough knowledge of federal, state and local laws • Proficient in Microsoft Office applications • Ability to lead, to provide guidance and to develop team member • Ability to train, motivate, evaluate, mentor and direct associates and managers to meet desired ends • A resourceful individual who is creative and able to maintain flexibility • Line operations management and labor related experience preferred

工作地点：白山项目 工作概述 JOB SUMMARY 负责处理酒店一切事物，主持酒店日常经营管理工作，统筹整合酒店各项资源，完成酒店经营目标。 职位要求 REQUIREMENT 1. 具有大专及以上文化程度，并受过旅游酒店管理课程培训,掌握酒店各营业部门的服务及管理流程； 2. 熟练运用一门外语，能够流利准确地与宾客交流； 3. 具有15年以上酒店行业工作经验，3年以上五星级酒店同等职务工作经验。能充分调动员工潜能，发挥人才的创造性及工作积极性。具备高效决策力及统筹能力，具有处理突发事件能力。

【岗位职责】 负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划； 负责实现部门的营业收入指标和利润指标； 与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品； 协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务； 制定餐厅推销策略，督促员工做好食品饮酒水的推销工作，提高餐饮销售收入； 建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 【岗位要求】 1、大学以上文化程度；3年以上同岗位国际五星级酒店工作经验； 2、精通本部门的业务知识，熟练掌握西餐、酒吧、技能及管理技巧； 3、熟悉食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展； 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗； 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性。

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 行使餐饮部产品经理职能，确保所有餐厅和宴会遵循酒店标准成功运营并各自赢利。 You will be responsible for the efficient running of the division in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations. To function as the Production Manager for the Food and Beverage Department, to ensure that all the outlets and banquets operate successfully, in accordance with the standard of the hotel and are individually profitable. 拥有食品制作领域的学徒经历或专业学历；至少两年在大型机构内担任行政总厨或行政副总厨的工作经验。必须具有良好的实践经验、经营和管理能力以及创新天分。 Ideally with an apprenticeship or professional diploma in Food Production. Minimum 2 years work experience as Executive Chef, or Executive Sous chef in larger operation. Good practical, operational and adequate administrative skills with a flair for creativity are a must.

1、善于诊断酒店运营管理中的问题，并提供解决办法，提升酒店经营水平 2、善于团队管理，营造好的团队氛围 3、善于酒店品质维护及提升 4、掌握线上运营，及线下市场开发 5、有处理突发事件，协调外界关系能力 6、有成功带店工作经验

代苏高新锦棠酒店管理（苏州）有限公司旗下酒店招聘 Operations/Property Management营运/资产的管理  1. 与运营管理团队一起制定及引导和品牌战略一致的运营战略及可持续的工作流程系统。 Works with operation management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.  Works with team to put sustainable work processes and systems in place that support the execution of the strategy. 2. 确保运营内部有效沟通（例如：班次例会，员工会议），确保部门信息/目标传达清晰且一致。 Ensures that regular, on-going communication is happening in Operation Department (e.g., pre-shift briefings, staff meetings). Continually communicates a clear and consistent message regarding departmental goals to produce desired results. 3. 掌握商业成功的关键因素，并且保证运营负责人时刻关注极其重要的关键因素来追求结果；确保部门目标的统一性。做出正确且必要的决定以确保酒店朝着目标迈进步伐。 Identifies key drivers of business success and keeps Operations leadership focused on the critical few to achieve results; ensures integration of departmental goals in game plans. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. 4. 确保品牌及区域业务得到实施并跟进，并和团队保持必要的沟通。 Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. 5. 研究和分析新产品，价格和竞争服务。向管理团队建议新想法，使酒店能够保持竞争力。 Researches and analyzes new products and pricing and services of competition.  Introduces ideas to leadership team to enable property to remain competitive. 6. 运用报表审查内部业务及潜在业务，解决潜在冲突，增加收益及提供良好的客户服务。 Works with direct reports to review business in house and potential business in area and troubleshoot potential challenges/conflicts; encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service. 7. 识别及分析运营上会遇到的挑战，提供解决方案以防止再次发生。 Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. 8. 在所有运营区域营造良好的工作氛围，以满足或超越客人期望值为目标。 Creates an atmosphere in all operations areas that meets or exceeds guest expectations. 9. 研究新产品服务趋势，向运营部门提供新想法以保持竞争力。 Researches new products, services or trends and introduces ideas to operations to enable property to remain competitive. 10. 审查人员配置以确保服务，运营需求，收入目标得到满足。 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. 11. 定期和员工及客人沟通，了解需求。 Tours building on a regular basis speaking with associates and guests to understand business needs and assess operational opportunities. 12. 与社区或当地政府一起合作，确保以能够互利的方式解决涉外及外部各方问题。 Works with community and local officials to ensure operational issues that involve external parties can be resolved in a mutually beneficial manner. 13. 沟通和执行部门或酒店应急程序，确保运营部门员工也能做到。 Communicates and executes departmental and hotel emergency procedures and ensures operations staff can do the same. Guest Satisfaction 宾客满意度  1. 拥护品牌的产品和服务愿景，确保运营部门领导团队的一致性。 Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Operation Departments leadership teams. 2. 鼓励员工提供优质的服务，参加每日例会，在与客人和员工的互动中塑造品牌所需的服务。 Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates. 3. 示范和传达对品牌目标客户满意度的主要驱动力，确保服务到位以达预期效果。 Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer profile; ensures core elements of the service strategy are in place to produce the desired results. 4. 与客人互动以获得产品质量，服务水平，总体满意度反馈，有效回应和处理客人遇到的问题及投诉。 Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction; effectively responds to and handles guest problems and complaints. 5. 观察员工行为，提供反馈，帮助员工提高业务水平。 Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance. 6. 协助/参加团队会议，了解团队需要，对运营团队设定适当的期望值及传达关键信息。 Facilitates/attends pre- and post-convention meetings to understand group needs, sets appropriate expectations and communicates critical information to Operations team. 7. 定期回顾客户反馈卡，客人满意度结果，并改进不足之处。与团队领导一起回顾调查结果，并采取适当的纠正措施。 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.  Reviews findings with leadership team and ensures appropriate corrective action is taken.   8. 分析服务问题及趋势。帮助开发创造性的解决方案，以不断提高客人满意度。 Analyzes service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. 9. 关注可能潜在发生的团队问题，例如：场地冲突问题，账单处理等，并和团队一起提供有效的解决方案。 Focuses on service failures or potential service failures for high profile groups e.g., space conflicts, direct billing errors or denials and works with team to identify long term solutions. 10. 将客人满意都作为站会/运营会议的重要组成部分，强调以创造创新方式不断改进。 Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. 11. 确保客户认可程序在运营部门得到有效实施。 Ensures that a customer recognition program is in effect throughout operations department areas. Human Resources 人力资源 1. 聘用能够有专长，有创造力及领导力，能满足运营业务需求的管理团队成员。 Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. 2. 确保对所属部门制定定向培训计划，员工接受相对应的入职培训以帮助今后工作的完成。确保参加部门交叉培训的员工能支持部门日常工作。 Ensure the development of targeted training plan for the department and associates receive the appropriate new hire training to successfully perform their job.  Ensures managers cross-train associates to support successful daily operations. 3. 针对运营部门经理及员工，根据个人长处，发展需求，职业抱负及能力，制定适当的培养计划。 Creates appropriate development plans and develops team members based on their individual strengths, development needs, career aspirations and abilities.  Ensures the same is done for all managers in the Rooms and Food and Beverage operations departments. 4. 参与管理者候选人的甄选程序。 Participates in the Management Candidacy Review Board Process. 5. 利用绩效评审程序，设定目标，并要求员工对业绩负责。通过具体的反馈带领团队提升。根据操作标准，进行年度绩效考核。 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; coaches team by providing specific feedback to improve performance.  Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. 6. 确保服务技巧和领导力培训贯穿于所有运营部门以支持每日的日常运作。 Ensures service, technical skills and leadership training occurs throughout the rooms areas to support successful daily operations. 7. 在运营部门中，建立并保持开放式的协作关系。 Establishes and maintains open, collaborative relationships with direct reports and entire operations team; ensures direct reports do the same for their team. 8. 积极收集员工反馈，根据员工满意度结果找出并解决相关问题或员工疑虑。确保员工的得到公平公正的对待，必要时需要人力资源部提出问题。 Actively solicits associate feedback, reviews associate satisfaction results to identify and address associate problems or concerns.  Ensures associates are treated fairly and equitably, brings issues to the attention of Human Resources as necessary. 9. 确保顶起进行运营部门有对进行日常运营，设立期望值及创造业务目标进行沟通。 Ensures that regular on-going communication takes place in rooms areas to communicate daily operations activities, set expectations and create awareness of business objectives. 10. 庆祝并公开表扬团队成员的贡献。 Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across all rooms operational areas. 11. 确保酒店政策得到公平和统一的管理，按照操作标准完成部门程序及文件，并支持同行审查。 Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Sales and Revenue Management 销售和收益管理 1. 提供总体销售策略，并确保与品牌的业务战略，定价，酒店定位在市场上的一致性。 Provides input & supports overall sales strategy; ensures alignment with the brand business strategy and proper pricing and positioning of the property in the market. 2. 提供有洞察力的建议。 Provides recommendations to meet yield and penetration objectives. 3. 平衡销售目标和餐饮运作能力。 Balances sales goals and commitments and F&B operations ability to deliver against them. 4. 参加收益管理会议，根据散客占比和团队收入提供价格建议。预防问题发生并积极采取行动解决问题。 Attends the Revenue Management meeting, evaluates mix of transient and group revenue and provides pricing recommendations, anticipates problem dates and proactively takes action to resolve problems. 5. 确保运营团队有积极进取的销售目而制定的销售策略，并激励团队每个人去实现目标，优化目标。 Ensures operations team has a sales strategy with aggressive sales goals and motivates individuals to achieve these goals and maximize performance. 6. 参加月度的预算会议，预测长期的规划需求。 Attend monthly projection meeting to anticipate long-term planning needs. 7. 定期与酒店会议策划者进行沟通，评估运营部门操作是否能达到服务标准并提供反馈给各运营部门。 Communicates regularly with meeting planners on property, evaluates if operations is meeting service needs and provides feedback to operations team. 8. 参加会议策划者的访问或视察。 Participates in meeting planner site visits or inspections and prepares operations team for the same. 9. 通过参加地方性活动或赞助活动来发展并强大社区和公共关系。 Develops strong community and public relations by participating in local events or sponsoring activities that showcase the property.  Financial Management 财务管理 1. 审查财务报表，根据预算确定运营绩效。确定需关注的区域，并制定改善部门财务状况的方法。在运营部门领导成本控制工作，必要时可组织重组。 Reviews reports and financial statements to determine operations performance against budget. Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance. Leads cost containment efforts within operations including organizational restructuring when necessary. 2. 指导和支持团队有效管理入住率，价格，工资和可控费用。在不损害客人入住体验及员工满意度情况下保持利润。 Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.  Focuses on maintaining profit margins without compromising guest or associate satisfaction. 3. 推陈出新，支持必要的改革，以创造增加利润和创造价值的机会。 Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. 4. 审查工资进度报表，将预算工资和实际工资进行比较，处理问题领域并对结果负责。 Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaches direct reports to address problem areas and holds team accountable for results. 5. 进行比较分析，收集最佳做法，并指导运营团队建立新的流程或改进现有流程从而优化工作效率。 Conducts comparative analysis, gathers best practices and directs operations team to either establish new processes and/or improve existing processes to yield greater productivity e.g., group check-in process. 6. 谈判零售商，服务供应商合同，根据操作标准，使酒店利益最大化。 Negotiates contracts with retailers, service vendors and other contractors to obtain agreements that are beneficial for the property in accordance with SOPs. 能力要求： Specifications: 1. 丰富的餐饮或房务等运营部门的管理经验及知识和技能。 Strong F&B and Conference & Banqueting operations knowledge and skills. 2. 丰富的领导和人员管理技能，附加培训技能。 Strong leadership and people management skills, added with good training skills. 3. 以客户为导向，并能够自信地建立和超过服务标准。 Guest oriented and able to confidently build and exceed the service standards. 4. 精通服务接待，成本控制，商务谈判和财务等方面的知识。 Proficient in service reception, cost control, business negotiation and financial knowledge. 5. 丰富的人际处理能力并关注细节。 Strong interpersonal skills and attention to detail. 6. 具有很强的问题解决能力，必要时鼓励新的解决方法 Strong problem-solving skills; encourages new innovative solutions when appropriate 7. 拥有很好的英文沟通能力(口语和书写)。 Good command in English (verbal & written).

【岗位职责】 1、更新改造计划且督促执行，保证酒店设施不断完善，始终处于正常、完好状态。 2、负责工程部的节支运行、保证酒店最大限度的节能、节支。 3、根据营业情况和气候及市场能源价格情况，提出节能运行的计划。 4、负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。 5、分析工程项目报价单，对完工的项目组织人员进行评估和验收。 【岗位要求】 1、高中以上文化程度；5年以上同岗位工作经验。 2、必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。 3、能充分领会上级的经营意图，正确处理上下级之间、部门之间的关系，并能组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任感，有较强的自学能力和适应性，秉公办事，不谋私利。

注：薪资构成 底薪+提成 岗位职责 1.制定个人销售活动计划，完成团队和散客销售目标。 2.通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3.以周销售计划为基础，向市场销售总监提交销售拜访概况，和月销售拜访计划。 4.向销售部负责人汇报市场信息，包括本市场状况、客户反馈意见等。 5.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7、完成部门领导安排的其它工作。 除本职位所要求的主要工作职责外，因智选假日的运营模式，该职位员工应履行一专多能的工作职能。

【岗位职责】 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 【岗位要求】 1、大专以上文化程度；5以上餐饮经理或3年以上餐饮总监岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。 6、精通高端酒店中餐、宴会、会议等部门的管理，具备市场调研和分析能力；

Brief Introduction 职位简介  • Responsible for the jurisdiction of the property of human resources functions, including human resources planning, recruitment, performance management, succession planning, training and development, employee relations and daily management of human resources. 负责所管辖物业内的人力资源功能，包括人力资源规划，招聘，绩效管理，继任计划，培训及发展，员工关系及每日人力资源管理工作。 Major Responsibility 主要工作职责  • Supervise the day-to-day human resource task;   监督日常人力资源工作任务；  • Responsible for human resources planning, recruitment, performance management, C&B;   负责人力资源规划、招聘、绩效管理、薪资福利等；  • Responsible for training and development;   负责培训和员工发展规划；  • Provide management with the guidance of the human resources work and develop their people management skills and knowledge;   为管理层提供人力资源实际工作的指导并发展他们的人员管理技巧及知识；  • Cooperation with the management staff to analyze problems and needs in order to achieve organizational effectiveness, project management and provide solutions and implement these solutions;   同管理层人员合作分析问题及需求以达到组织的有效性，并提供解决方法以及这些解决方法实行的项目管理； • Perform other tasks assigned by manageme； Keep regular communication with rank & file staff, help department/property to identify and resolve potential HR issues.   定期与基层员工进行沟通,协助部门和物业及时发现潜在人事问题并协助处理相关事宜； • Be involved in any HR related programme and provide professional advice (eg. manpower out-sourcing contract, etc.)  参与到部门所有有关人力资源相关的项目当中,并给于专业建议.(如劳动力外包合同等项目)。 Requirements 资质要求  • Bachelor degree or above;   本科及以上学历； • More than 5 years relevant HR management experience in hotel / service apartment management;   至少 5 年以上在酒店/服务公寓行业人力资源管理的工作经验；  • Familiar with regional pay and benefits status, and have a good working experience in the recruitment of strategic management and training management;   熟悉区域薪资福利状况，并在招聘策略管理和培训管理方面有很好的工作经验；  • Familiar with the domestic labor laws;   熟悉国内的劳动法规；  • Good Chinese and English communication skills;   良好的中英文沟通能力； • Can withstand strong working pressure.  能承受工作压力。

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city's coreyet within its bounds lies a tranqull sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idylic sanctuary for family gatherings, romantic getaways, or business stays. About the role Reporting to the General Manager, this dynamic role oversees all operational, financial and people related matters in Food & Beverage, leading Culinary, Restaurant, Bar, Room Service and Banquet. To thrive in the role, the ideal candidate will have a solid track record in high quality and high volume operations, a thirst for multi-tasking and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve. The role balances the critical importance of strategic high level leadership with the day to day management of the operation, by developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective. The culture of Four Seasons is dynamic, fast-paced and responsive to business priorities. On offer is a strong sense of achievement, professional growth and the opportunity for industry recognition. What you will do Manage the day-to-day life of the Division, both at the operational and administrative levels Directing and controlling the activities of the various departments of the F&B Division to ensure the application of the Four Seasons quality standards, policies and procedures Monitor and explain the Profit and Loss statements, the Weekly Reports, and the Labor Reports to other members of the staff such as the Director of Finance Performing the necessary controls in all areas of the F&B Division to ensure that quality standards are met Prepare and conduct annual performance reviews in accordance with hotel policy and to inform management of any developments within the department Participate in the development of the team through personalized monitoring of each member of his or her team and by proposing training actions to improve individual performance Conducting recruitment interviews according to the Four Seasons Quality Criteria and conducting our "Evolve Interview Guide" to ensure that staff are well informed about the department's objectives and hotel policies Monitor the proper management of the Department's payroll Establish rational annual income and expenditure plans for the F&B Concentrate efforts on maximizing the Department's profit and controlling costs Contribute to the development of the hotel's annual marketing plan, taking advantage of all Departments to increase revenue and improve the hotel's image Work closely with the General Management, Chefs and Beverage Leaders to design the menus, offerings and corporate activations Communicate with all Departments of the hotel on business fluctuations and developments, special guests and groups Develop excellent relationships with guests, regulars and group contacts in order to provide a quality and personalized service to the clientele Be present on the operations and to position oneself as an interlocutor of choice Provide a personalized follow-up for each client during their stay. Ensure that there is attention in the room every day and that all customer requests are followed up Be an ambassador of the Four Seasons philosophy and ensure that it is understood and respected by all Work in harmony with colleagues and supervisors Track record of building, maintaining and leveraging positive & productive ownership relations, working collaboratively to achieve mutual goals Build effective relationships with all key stakeholders and create an environment that supports collaboration and involvement Key Components Set strategic and operational direction in collaboration with the exec leadership team Provide dynamic leadership, coaching and feedback, development plans and succession plans for current and future leaders. Nurture a culture of connection craftsmanship and character, allowing people space to be themselves, whilst aligning teams with shared goals Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things and leading the way with industry trends Maintain a visibility in the operation at key times to support operational teams and the guest experience Proactively seek the industry’s top talent, ensuring we have the right people in the right roles, at the right times Develop strong internal relationships internally across the hotel, with our owners, suppliers and contractors Drive profitability by closely managing labour and operating expenses through effective scheduling, budgeting, menu engineering, purchasing decisions and stock control What you bring 3+ years' experience in a Director of Food and Beverage role in a luxury 5* hotel with a high focus on quality whilst operating at high volumes Understanding of the Chinese market, with preference given to candidates who have experience in China A leadership style that is authentic, engaging and strategic, based on identified business priorities A positive, can-do attitude that shows resilience and maturity with strong communication skills Understanding of luxury components, with a sharp attention to detail and high focus on service A Good command of both written and spoken Chinese and English Work authorization in China is a must What we offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals

工作职责： 1. 能够合理消耗所有产品和配料。 2. 有能力按照事情的优先顺序按时完成任务。 3. 在压力下很好地完成工作，保持冷静解决问题。 4. 能够在潮湿，热和不时吵闹的环境中工作。 5. 具备有与本职位相配的中西餐烹饪知识，高效率，高质量完成本职工作。 岗位要求： 1.具备相关烹饪知识。 2.具备相关工作经验，具备国际品牌五星级酒店工作经验者优先。 3.烹饪相关专业或学历者优先。