【岗位职责】 1.确保遵守并实施所有会议宴会服务标准。 Ensuresall Event Service Standards are implemented and adhered to. 2.监督相关的会议宴会领班，检查各会议宴会的进度，努力满足并超出客人的预期。 Oversees relevant Event Service Leaders, checkingon the progress of each Event as they strive to meet and exceed the guest’sexpectations. 3.运营中展现很高的热情确保整个宴会部门的正常有序运营；确保每个服务人员都能在客人需要时第一时间提供服务 Onewill show a high level of enthusiasm to ensure the smoothness of operation –overlooking of the restaurants should be thorough; ensure the members ofservice team are always reachable for the customers during operation. 【岗位要求】 1.熟悉计算机操作，具备一定的英语水平，具有3年以上的餐饮及宴会服务工作经验； Familiar with computer operation, possess a certain level of English proficiency, and have more than three years of work experience in catering and banquet services. 2.具有高度的专业管理意识、判断、决策、应变能力及组织协调能力； Have good ideological and political qualities and professional ethics, and strong organizational discipline. 3.具有丰富的宴会餐饮知识和服务操作技巧，耐心周到，善于待人，具有优秀的社交能力； Have rich knowledge of banquet catering and service operation skills, be patient and considerate, be good at dealing with people, and have excellent social skills. 4.善于协调部门内的人事问题和处理对客的各种投诉和纠纷. Be good at coordinating personnel issues within the department and handling various customer complaints and disputes.