【岗位职责】 1、建立并管理一个高效的厨房团队、监督所有中西厨房的出品。 2、充分理解并严格遵守酒店的规章制度，例如消防，卫生检疫以及健康安全等。 3、监督所有供应食品的质量与数量。 4、监督各厨房收到的食品的质量与数量。 5、将相关信息传达给行政总厨。 6、经常检查厨房设备，做好维护工作。 7、保证每日售货柜台上，自助餐上以及宴会上的食品陈列引人入胜。 8、确保所有直接面对客人的员工对于食品以及其制作工艺有充分的认识。 9、与各部门建立良好的联系。 10、确保员工执行正确的卫生程序，检查和控制所有相关政策，协助厨房卫生医生 监控国家规定的执行情况。 11、参与菜单计划，推荐新菜，并联系组织所有相关厨房和餐厅执行新菜的推出。 12、负责做好所有促销和活动的纪录，书写和计算菜谱包括菜肴的照片. 【 Job Responsibilities 1. Establish and manage an efficient kitchen team and supervise the output of all Chinese and Western kitchens. 2. Fully understand and strictly abide by the hotel's rules and regulations, such as fire protection, health quarantine, and health safety, etc. 3. Supervise the quality and quantity of all supplied food. 4. Supervise the quality and quantity of food received by each kitchen. 5. Convey the relevant information to the executive chef. 6. Regularly inspect kitchen equipment and do a good job in maintenance. 7. Ensure that the food display at the sales counter, buffet and banquet every day is eye-catching. 8. Ensure that all employees who directly interact with guests have a thorough understanding of the food and its production techniques. 9. Establish good communication with all departments. 10. Ensure that employees follow the correct hygiene procedures, review and control all relevant policies, and assist kitchen hygieners in monitoring the implementation of national regulations. 11. Participate in menu planning, recommend new dishes, and contact and organize all relevant kitchens and restaurants to implement the launch of new dishes. 12. Be responsible for keeping records of all promotions and activities, writing and calculating recipes including photos of dishes. 【岗位要求】 1、管理并指导员工、保持与酒店各个部门进行良好的沟通、与所有员工建立健全可靠的合作关系，帮助员工尽可能发展潜力，检查员工的出勤情况。 2、定期检查所有员工外表的清洁，让他们以自己整洁的外表和制服为荣。 3、制定并完善培训计划，主持培训课程。 4、评估培训及发展前景。 5、愉快和亲善地与客人打交道，做到能引导客人，友善，可靠，并以外交家的姿态服务与客人。 6、高度服从性，具有优秀管理监督技巧；培养并帮助员工发展，鼓励创新。 7、以此来发展并激励我们的员工。 8、制定严格的客人服务标准，工作中做到心中有客人。 9、以身作则，积极解决各种问题起到良好的示范效果。与客人和员工保持清晰明了的沟通。 10、积极完成各项任务，把握机会学习各种新的知识和技巧，不断提升个人素质。 11、灵活机动，应变能力强。 12、建立良好的团队精神，协同工作，为了共同的目标努力。 13、为各项运营流程的发展献计献策。 14、以良好的态度履行自己的职责。 15、向客人以及供应商推荐酒店的服务性以及便捷性。 16、确保所有厨房设备以及用具的正常运行。 【 Job Requirements 1.Manage and guide employees, maintain good communication with all departments of the hotel, establish a sound and reliable cooperative relationship with all employees, help employees develop their potential as much as possible, and check the attendance of employees. 2. Regularly inspect the cleanliness of all employees' appearances, making them proud of their neat looks and uniforms. 3. Formulate and improve the training plan, and preside over the training courses. 4. Evaluate training and development prospects. 5. Interact with guests in a pleasant and friendly manner, be able to guide them, be friendly and reliable, and serve them with the demeanor of a diplomat. 6. Highly obedient and possessing excellent management and supervision skills; Cultivate and assist employees in development, and encourage innovation. 7. To develop and motivate our employees in this way. 8. Establish strict standards for guest service and always keep guests in mind at work. 9. Set a good example and actively solve various problems to achieve a good demonstration effect. Maintain clear and explicit communication with guests and staff. 10. Actively complete all tasks, seize opportunities to learn various new knowledge and skills, and constantly improve personal qualities.

【岗位职责】 1、全面负责酒店日常运营管理工作，制定并执行酒店经营策略，确保完成各项经营指标； 2、优化酒店服务体系，提升客户满意度，维护高端轻奢品牌形象； 3、统筹酒店各部门（前厅、客房、餐饮、销售等）的协调运作，提高整体运营效率； 4、负责成本控制及预算管理，合理调配资源，实现利润最优化； 5、建立并完善酒店管理制度及流程，监督执行情况，确保合规运营； 6、拓展和维护客户资源，开发潜在市场，提升酒店入住率及品牌影响力； 7、处理突发事件及客户投诉，确保酒店服务品质与安全。 【岗位要求】 1、具备高端酒店或轻奢服务行业管理经验，熟悉酒店运营全流程； 2、出色的领导力和团队管理能力，能有效激励员工并打造高效团队； 3、敏锐的市场洞察力，擅长制定营销策略及客户关系维护； 4、优秀的沟通协调能力，能妥善处理内外部关系及复杂问题； 5、具备成本控制意识及数据分析能力，能通过数据驱动决策； 6、对服务品质有极致追求，注重细节，能适应高强度工作压力； 7、有创新思维，能结合行业趋势推动酒店差异化发展。

【岗位职责】 1、全面负责酒店日常运营管理工作，制定并执行酒店发展战略及年度经营计划，确保经营目标的达成； 2、优化酒店管理体系，完善各项规章制度及服务标准，提升运营效率及客户满意度； 3、统筹酒店市场推广及品牌建设，制定营销策略，拓展高端客户资源，提升酒店市场竞争力； 4、负责成本控制及预算管理，监督财务收支状况，确保酒店盈利水平； 5、组建并管理高效团队，负责员工培训、绩效考核及人才梯队建设，营造积极向上的企业文化； 6、维护与政府、行业协会、合作伙伴及客户的关系，处理突发事件及危机公关； 7、定期分析行业动态及竞争对手情况，及时调整经营策略，保持酒店领先地位。 【岗位要求】 1、具备高端酒店或轻奢品牌酒店全面管理经验，熟悉酒店运营各环节流程及标准； 2、出色的商业敏锐度及市场洞察力，能够制定并落地有效的营销及运营策略； 3、优秀的团队管理及领导能力，擅长人才培养与激励，具备跨部门协调能力； 4、卓越的客户服务意识及危机处理能力，能够妥善应对各类突发情况； 5、具备较强的成本控制及财务管理能力，熟悉酒店预算编制及执行； 6、良好的职业素养及抗压能力，适应高强度工作节奏； 7、对酒店行业发展趋势有深刻理解，具备创新思维及资源整合能力。

岗位职责： 1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2.前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工 5.解决当班期间发生的安全问题。 岗位要求： 1.大专以上学历，有3年以上前台工作经验。同岗位工作经验至少一年。 2.良好的中英文沟通能力。 3.反应敏捷，具有较好的管理和协调能力，能够很好的发挥管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力强。 5.有上进心和良好的学习能力和抗压能力。

有基础的英文沟通能力。 以积极友好的态度为客人提供服务。 Have basic English communication skills. Provide service for the guest in a positive and friendly attitude.

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city's coreyet within its bounds lies a tranqull sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idylic sanctuary for family gatherings, romantic getaways, or business stays. About the role Reporting to the General Manager, this dynamic role oversees all operational, financial and people related matters in Food & Beverage, leading Culinary, Restaurant, Bar, Room Service and Banquet. To thrive in the role, the ideal candidate will have a solid track record in high quality and high volume operations, a thirst for multi-tasking and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve. The role balances the critical importance of strategic high level leadership with the day to day management of the operation, by developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective. The culture of Four Seasons is dynamic, fast-paced and responsive to business priorities. On offer is a strong sense of achievement, professional growth and the opportunity for industry recognition. What you will do Manage the day-to-day life of the Division, both at the operational and administrative levels Directing and controlling the activities of the various departments of the F&B Division to ensure the application of the Four Seasons quality standards, policies and procedures Monitor and explain the Profit and Loss statements, the Weekly Reports, and the Labor Reports to other members of the staff such as the Director of Finance Performing the necessary controls in all areas of the F&B Division to ensure that quality standards are met Prepare and conduct annual performance reviews in accordance with hotel policy and to inform management of any developments within the department Participate in the development of the team through personalized monitoring of each member of his or her team and by proposing training actions to improve individual performance Conducting recruitment interviews according to the Four Seasons Quality Criteria and conducting our "Evolve Interview Guide" to ensure that staff are well informed about the department's objectives and hotel policies Monitor the proper management of the Department's payroll Establish rational annual income and expenditure plans for the F&B Concentrate efforts on maximizing the Department's profit and controlling costs Contribute to the development of the hotel's annual marketing plan, taking advantage of all Departments to increase revenue and improve the hotel's image Work closely with the General Management, Chefs and Beverage Leaders to design the menus, offerings and corporate activations Communicate with all Departments of the hotel on business fluctuations and developments, special guests and groups Develop excellent relationships with guests, regulars and group contacts in order to provide a quality and personalized service to the clientele Be present on the operations and to position oneself as an interlocutor of choice Provide a personalized follow-up for each client during their stay. Ensure that there is attention in the room every day and that all customer requests are followed up Be an ambassador of the Four Seasons philosophy and ensure that it is understood and respected by all Work in harmony with colleagues and supervisors Track record of building, maintaining and leveraging positive & productive ownership relations, working collaboratively to achieve mutual goals Build effective relationships with all key stakeholders and create an environment that supports collaboration and involvement Key Components Set strategic and operational direction in collaboration with the exec leadership team Provide dynamic leadership, coaching and feedback, development plans and succession plans for current and future leaders. Nurture a culture of connection craftsmanship and character, allowing people space to be themselves, whilst aligning teams with shared goals Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things and leading the way with industry trends Maintain a visibility in the operation at key times to support operational teams and the guest experience Proactively seek the industry’s top talent, ensuring we have the right people in the right roles, at the right times Develop strong internal relationships internally across the hotel, with our owners, suppliers and contractors Drive profitability by closely managing labour and operating expenses through effective scheduling, budgeting, menu engineering, purchasing decisions and stock control What you bring 3+ years' experience in a Director of Food and Beverage role in a luxury 5* hotel with a high focus on quality whilst operating at high volumes Understanding of the Chinese market, with preference given to candidates who have experience in China A leadership style that is authentic, engaging and strategic, based on identified business priorities A positive, can-do attitude that shows resilience and maturity with strong communication skills Understanding of luxury components, with a sharp attention to detail and high focus on service A Good command of both written and spoken Chinese and English Work authorization in China is a must What we offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取经济效益； 4、熟练酒店各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、会使用Opera系统、GXP系统； 9、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮酒水的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、大学以上文化程度；3年以上同岗位国际五星级酒店工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、宴会的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

财务回报 · 保证设备的清洁和修缮。 · 向上级汇报酒店客房内的损坏或故障情况。 员工团队 · 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 · 完成区域客房报告和每日客房检查工作单。 · 向上级汇报楼层里的反常行为和活动。 · 准确记录在划定的区域内的房间情况。 宾客体验 · 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 · 及时向上级汇报和上交与客人遗失物品。 · 及时向上级汇报客人的投诉。 企业责任 · 遵守酒店的健康、安全和卫生政策。 · 及时补充客用品，降低浪费，促进“绿色”环保。（如：节约清洁剂、循环使用容器等）   如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。

业主公司介绍：江苏古运河酒店管理有限公司致力于打造融合地方特色与国际标准的卓越酒店体验。随着公司业务的飞速发展和战略布局的展开，我们诚挚地邀请一位富有远见和卓越能力的财务专家加入我们的管理团队。 一、主要职责： 1. 财务战略与规划：参与公司战略制定，主导年度预算、滚动预测的编制与执行监控，确保财务目标与公司战略的一致性。 2. 财务报告与分析：建立健全财务管理体系，按时出具高质量的合并财务报表及管理分析报告；深度分析经营业绩，为管理层提供决策依据。 3. 资金与税务管理：负责公司资金筹划、现金流管理及融资活动，优化资本结构；确保税务筹划的合规性与高效性，维护与银行、税务等外部机构的良好关系。 4. 成本与控制：建立有效的成本控制体系，审核监督各项支出，推动降本增效，提升整体盈利能力。 5. 团队与系统建设：领导并发展财务团队，提升团队专业能力；推动财务数字化进程，优化财务流程和系统。 6. 风险管理：建立和完善内部控制体系，识别并防范财务和运营风险，确保公司资产安全及各项经营活动符合法律法规要求。 二、任职要求 1. 学历与资质：本科及以上学历，持有财务会计师及以上职称或财务相关专业证书； 2. 经验要求：至少3年以上在国际连锁酒店或高端豪华酒店担任部门负责人或同等职位的经验。（具备国际酒店部门负责人经验者将优先考虑）；熟悉酒店行业运营模式、财务核算特点及管理流程，对客房、餐饮、会展等业务板块有深入的财务理解。 3. 核心能力：精通中国会计准则及相关财税法规，具备出色的财务分析、预算管理及资金运作能力。 4. 优秀的领导、沟通和协调能力，能高效管理团队并与各部门协作。 5. 具备高度的职业道德和责任心，为人正直，严谨细致，能承受较强的工作压力。

岗位职责： 1.负责为SPA客人提供专业的美容服务； 2.定期查看宾客及常客档案，了解客户的爱好、要求及皮肤的特性，以便更好的提供服务； 3.负责保管美容及按摩工具，对工具、美容用品的采购提出建议。 岗位要求： 1.限女性，皮肤好，仪表大方，熟悉美容产品和手法； 2.持有美容师证书者、有美容院及大型会所工作经验者优先考虑； 3.良好的语言表达能力，善于沟通，服务意识强，工作耐心细致； 4.吃苦耐劳，爱岗敬业，良好的个人素质，较高的职业素养和道德； 5.性格开朗乐观，积极向上，团队协作能力强。

·Assist GuestExperience Director in ensuring that the Guest Experience department is managedsuccessfully as an independent profit center and handling of guest issues andmonitor guest satisfaction by evaluating feedback and guest surveys. 协助宾客体验总监确保宾客体验部作为一个独立的盈利中心而进行有效管理，并通过评估反馈和访客调查来处理客人问题并监控客人的满意度。 ·In absence of all department heads during thenight, supervise and assist all departments to ensure thenormal operation. 在夜间没有任何部门负责人的情况下，监督且协作各部门确保正常运行。 ·Ensure that allemployees are following standards and procedures set by the hotel. 确保所有员工都遵守酒店制定的标准和程序。 ·Manage and responsible for any guest complaints, incidents or emergencies that mayoccur during the night. 管理和负责夜间可能发生的任何客人投诉、事件或紧急情况。 ·Conduct front deskservices, including check-in and check-out processes forguests arriving and departing during the night. 提供前台服务，包括为夜间抵达和离开的客人办理入住和退房手续。 ·Conduct reservation services, responsible for booking confirmations onall related channels. 提供预定服务，负责在所有相关预定平台及时接单。 ·Coordinate withhousekeeping department to ensure rooms are cleaned and prepared for guests. 与客房部协调合作，确保满足客人清洁需求。 ·Monitor andmaintain hotel security, including surveillance and patrols. 管控和维护酒店安全，包括监督和巡逻。 ·Review and manageinventory, ensuring supplies are fully stocked for the next day. 检查和管理库存，确保第二天的用品供应充足。 ·Perform the end ofday closing, prepare night reports, including VIP report, PSB registration,high balance, incidents, and occupancy rates etc. 做好夜审，准备各类报告，包括VIP报告、证件登记相关的各类台账、消费超限额、客人事件和入住率。 ·Ensure that duringthe night the correct room revenue, rebates, and correct errors is accountedfor and ensure that all room discrepancies are followed up. 夜班时确保房间收入，减免的正确性和错账的改正，并确保所有房间差异都得到跟踪。 ·Assist incoordinating an effective and efficient Payroll Management / Resourceallocation through establishing a flexible work force throughout the Division,based on the principles of Multi Skilling and Multi-Tasking. 根据“一职多能”的原则，协助部门负责人建立一个灵活的用人机制，协调有效和高效的薪资管理和资源分配。 ·Support Host needsin other departments based on the hotel priorities and anticipated businesslevels. 根据酒店的优先次序和预期业务水平，支持其他部门对主理的需求。 ·Establish arapport with guests maintaining good customer relationship and handle all guestcomplaints, requests and enquiries on Guest Services. 与客人建立并保持良好的客户关系，并处理所有客人投诉，要求和问询。 ·Manages incompliance with established company policies and procedures and SOPs set forthe department. 按照既定的公司政策和程序进行管理，并为部门设置操作程序。 ·Ensure the Guest ExperienceDepartment meets quality and internal standards. Identify process improvements and best practices.Provide feedback and develop processes to improve the guest experience. 确保宾客体验部符合质量和内部标准。确定流程改进和最佳操作规程。提供反馈和改进流程，以改善客户体验。 ·Increase occupancy, ADR and RevPAR index by makingaccurate reservations using the implemented dynamic pricing strategies. Implement upsell program. 通过使用实施的动态定价策略进行准确预约，提高入住率，每日平均房价和每间夜平均收入。完成增销计划。 ·Workclosely with the Finance department on follow-up items, i.e., returned checks,rejected credit cards, billing accurateness, cashier handling etc. 与财务部在后续跟进事宜中紧密合作，如：退还支票，拒绝信用卡，账单正确性，现金管理等。 ·Operate all aspects of the Guest Experiencecomputer system, including software maintenance, report generation andanalysis. 操作客户服务部门所有的计算机系统，包括软件维护，报告生成和分析。 ·Be personally and frequently verify that guest’scheck-in / out are receiving the best possible service. 经常亲自对客人在入住/离店时是否得到最佳服务进行核实。 ·Monitor call handling in Guest Experience andensure that all telephone standards are adhered to. 监控宾客体验部的电话服务，并确保其遵守所有电话服务标准。 ·Analyze call statistics and take corrective actionwhere necessary and highlight issue to Guest Experience Director. Minimize call abandonments. 分析通话统计数据，并在必要时采取纠正措施，并向宾客体验总监汇报突出问题。尽量减少呼叫放弃。 ·Maintain standardsof guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issuesto the respective department head. 保持客户服务质量的标准。分析客人请求的回应时间，并向相应部门负责人汇报突出问题。 ·Ensure that the Guest Experience team projects awarm, professional and welcome image. 确保宾客服务团队表现出热情，专业和欢迎的形象。 ·Be in attracting, coaching, training, and retainingtalent by engaging and showing a genuine passion to develop others. 用真诚的热情来吸引，指导，培养和留住人才。 ·Collaborate with Guest Experience Director inpreparation of annual department operating budget: Monitor monthly expenses,with emphasis on variances, assisting in preparing schedules, ordering,inventory management, and other administrative duties as needed. 协助宾客体验总监，编制部门年度运营预算：监测每月开支，重点是差异，协助准备时间表，订购，库存管理以及其他需要的行政职责。 ·Make sure cleaning and engineering projects (guestrelated) during the night are supervised. 监督确保夜间的清洁和工程项目（客人相关）。 ·Achieve maximumsell out where possible. 尽可能实现最大限度的销售。 ·Act as a coach andmentor to team members, maintaining discipline as necessary. 在工作中为员工树立榜样，必要时采取纪律措施，确保宾客体验部工作。 ·Attend career development training as and when required. 在必要时参加职业发展培训。 ·Ensure clear and timely internal team communication (e.g. of roomtargets, up-selling targets). 随时确保团队内部的信息沟通（如：客房销售目标；增销目标）。 ·Responsible for overall department training plan including trainingrecords and delivery of training. 负责全部门的培训计划，包括培训内容的记录和交付。 ·Able to efficiently perform all reception duties (accurate completion offorms, securing of payment). 保证日常前台接待工作能够高效运转实施（表格单据要填写规范，付款方式要有保障）。 ·Is knowledgeable on all hotel information, city information and eventactivities. 需要了解一切酒店信息、城市信息和重要活动事件的信息。 ·Proactively seek guest comments and feedback. 积极主动地寻求客人的建议和反馈。 ·Responsible for monitoring and controlling room inventory management. 随时监控客房的出租率。 ·Take ownership of complaints ensuring final resolution and guestsatisfaction. 设身处地的为客人投诉的圆满解决和顾客满意度负责。 ·Act as a role model and exemplifies delivery of Artyzen Brand ServiceStandards. 在工作中以雅辰酒店的品牌服务标准为依据。 ·Attend briefings and shift handovers, and conduct relevant teammeetings. 参加例会、交接班，并实时召开相关团队工作会议。 ·Be familiar with hotel’s contingency plan. 熟练掌握酒店突发事件处理预案。 ·Comply with Health & Safety, emergency, fire and hotel rules andregulations. 遵守有关健康安全、紧急事件、火警和酒店规则等相关章程。 ·Completes checkson reports including- rate, room discrepancy, credit check, blacklist report. 确保检查包括：房价、房态差异、信用核查、酒店黑名单等相关报表。 ·Conducts spotchecks all activities relating to Artyzen membership. 负责检查所有雅辰会员计划的工作实施。 ·Responsible forensuring accurate submission of guest information in the China Police Report system. 负责保证客人信息正确、完整的录入中国公安报告系统。 ·Performs qualityspot checks on all aspects of the Guest Experience operations。 对宾客体验部的一切运营工作进行质量检查。 ·Produces qualityimprovement plans and execute. 制定并实施产品质量提升计划。 ·Follows up onfinance related issues to ensure all payments are secured and accurate. 依照财务制度确保一切付款方式的保障性。 ·Monitor annualleave plans ensuring it is in line with business trends. 根据酒店运营情况合理安排年假。 ·Review and analyzeexpenses to keep in line with departmental targets. 回顾并分析开支预算以确保部门收益目标的达成。 ·Remaincommercially aware, maximizing revenue being always up-to-date on currentpromotions. 时刻保持经济头脑，持续一贯性的日常促销可以保证利润最大化。 ·Adhere by allcompany rules and regulations. 服从公司的所有规章制度。 ·To undertake anyother reasonable task or request as directed by the management. 贯彻执行由管理者下达的正确指示和要求。

主要任务： 行政总厨要负责整个厨房的日常操作，确保酒店内食品，成品或半成品保持一贯质量、口味及外观。在预算范围内提供高质量食品并保证利润。计划出品并管理、协调主厨、厨师及其他厨房员工的工作。同时也要关注竞争对手的食品、价格及质量 岗位职责： 1. 同各部门经理及厨师长协商制作菜单 2·决定食品及设备的标准并检查收货食品的质量 4·根据酒店的标准监督所有的烹饪 5·生产特殊的食品及有创造性的配方，保证成本预算的基础上给客人提供高标准的食品 6 .同总管事经理共同监测确保所有厨房设备的卫生及所有设备的正常运作 7 .同餐厅经理、宴会厅经理协商每天面临的特殊需求：特殊自助餐台搭设、重要客人需求及其他运作部门需求设备 8·监测每周食品成本并作出适当调整 9·同工程总监沟通有关所有厨房每天的设备维修。 备注: 中厨背景优先!

Protect the guests of the hotel and property inside the hotel, including hotel valuables and cash.  保护酒店客人及酒店内财产，包括酒店贵重物品及现金。  Be fully conversant with every detail of the hotel layout and the location and functions of:  熟悉掌握酒店布局，地点及功能的各项细节：  Sprinkler system and smoke detectors   喷淋系统及烟雾探测器  Firefighting equipment and emergency exits  防火设备及紧急出口  Fire control room and fire indicator panels  火灾控制室及消防指示面板  Emergency evacuation / public address systems  紧急疏散/公共广播系统  Emergency assembly area outside hotel  酒店外紧急集合点  Safe’s in the guest room  客房保险柜  Fire / bomb threat and security procedures  火灾/炸弹威胁及安全程序  Lifts - emergency phone numbers  电梯 - 紧急电话号码  First aid equipment  急救设备  Watch for unusual, illegal or dangerous activities occurring on the premises.  留意发生在酒店内的非正常、非法或危险活动。  Check visitors' badges and access authority including vendors, contractors, event set up workers, etc.  检查访客标牌及访问权限，包括供应商、承包商、活动布置工人等。  Check bags of employees leaving the facility.  员工离开酒店时检查手提包。  Patrol the hotel (hallways, parking lots, stairwells, lobbies, bars and restaurants) every two hours and document activities in accordance with corporate safety and security guidelines.  每2个小时对酒店巡查一次，并填写巡视记录或报告安保主管进行记录。  Help investigate, and thoroughly report on guest or staff injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other complaints.  协助调查并汇报客人或员工受伤、偷盗、袭击、物品丢失、车祸、吵闹的聚会、恶意破坏及其它投诉。  Handle all tasks with diplomacy, tact, appropriate discretion and efficiency.  运用外交手段、策略、合适的判断力有效的处理所有任务。  Work as according to the assigned stationary post or areas, such as hotel fire centre, monitoring centre, patrol, driveway entrance, employee entrance or parking lot.   按分配至固定岗位或者区域工作，如酒店消防中心、监控中心、巡视、车道出入口，员工出入口或者停车场。  Be flexible in position and task assignment.  灵活对待岗位及工作的安排。  Store, assign and keep track of all hotel keys; maintain records of key retrieval and return.  存放、发放并记录所有酒店钥匙；对钥匙的收回做记录。  Spend all or part of the shift watching the monitors for any suspicious activity.  负责通过监视器观察任何可疑活动。  Manage aboveground and underground parking spaces and car parking.  管理地上及地下停车位及停机场。  Manage taxi stand and make sure taxi drivers obey our hotel rules by not entering into our public areas.  管理出租车站点并确保出租车司机遵守酒店规则，不要进入酒店公共区域。  When positioned at hotel driveway, help guest with open car doors and luggage.  当车辆停在酒店车道时，帮助客人开车门及搬运行李箱。了解酒店及酒店周边信息，为客人提供指引、介绍等服务。  Evict loiterers or trespassers.  驱逐流浪者或擅自闯入者。  Be dispatched by telephone or radio to assist or investigate.  通过电话或无线广播派遣协助或调查。  Assist in an emergency situation, to direct evacuation, or if a false alarm has sounded, to help calm guests.  协助处理紧急情况，指导撤离，或如果有错误警报响起，帮助安抚客人。  Keep a log and prepare a report of all activities during the shift.  在轮班期间记录并准备所有活动的报告。

· Network 网络 - Maintenance of office network. 维护办公网络。 - Pre-arrival check of internet and telephone lines. 检查预抵房网络与电话。 - Maintenance of user rights. 维护用户权限。 - Check the backups are performed successfully.检查备份是否成功执行。 · System 系统 - Maintenance of the following system: HIS, FCS, VINGARD, PSB, SPECIC, ACCPAC. (This list will be updated as & when there are new or obsolete system. And then give user to update it.) 维护下述系统：HIS, FCS, VINGCARD, PSB, SPECIC, ACCPAC。(列表会在新的解决系统后更新。) · Servers 服务器 - Maintenance of the following server: DOMAIN SERVERS, LOTUS DOMINO SERVER, VINGCARD SERVER, HIS. (This list will be updated as & when there are new or obsolete system) 维护下述服务器：域服务器，邮件服务器，VINGCARD服务器，HIS。 · Lotus Notes 邮件管理 - Setup, maintenance and delete form request process of Lotus Notes’ users. 申请，安装，删除Lotus Notes用户。 · Desktop PC（Primary） - Helpdesk for PC and office application. 维护办公电脑以及应用软件。 - Periodic review of PC configurations. 定期复查办公电脑设置。 · Others 其它 - Review and process telephone charges. 电话费复查及处理。 Maintain cleanliness & maintenance of server room and equipments. 维护服务器房间及设备的卫生。

加入我们： 我们在寻找采购总监，需要你对工作具有热情，热爱你所从事的职位。 坐落于精心策划的珠江新城，103层的国际金融中心把广州的地平线以崭新的姿态展现出来。处于这座现代化地标的顶端，四季酒店将改写这个一直被视为中国南部经济推动力城市的个人服务及设施的标准。从70层的酒店大堂伸展到100层高的餐饮和娱乐设施，是一个璀璨夺目的充满灯光的中心庭，而客人能从处于100层高的餐厅尽览毫无遮拦的广州及珠三角全景。 我们的信念，首重于如何互相对待，彼此树立榜样, 在与宾客，商业伙伴和同事间的交往之中，我们致力寻求互相沟通谅解的方式，也希望能夠得到别人同样的对待。   工作职责： 1.协调和管理采购、收货和库房部门的整体运作，确保酒店所有部门都有足够的物资以有效地履行职责。 2. 与市场上的新产品和替代产品保持同步，并就产品咨询酒店管理层，以提高成本效益和质量标准。 3. 在与商业伙伴打交道时保持高水平的诚信和透明度，并确保商业奖励公平。 4. 确保所有与采购部门相关的当地和公司政策、规则、内部控制、程序和保障措施得到遵守。5. 随机检查收货和仓管员的日常操作，确保其符合政策。 5. 确保所有酒店采购合同均已获得适当授权，并按照政策管理和完成竞争性投标，确保在执行合同前已将投标存档。 6.确保管理协议和所有其他采购协议条款和条件得到满足。 7. 监控库存积压情况，确保每月向财务总监和相关部门主管分发库存积压报告。 8. 确保所有采购订单请求在准备采购订单和采购项目之前都有适当的文件记录和说明，完成和批准。 9. 监督收货员的日常工作，确保酒店收到的所有物品都符合四季酒店的采购和收货程序。 10. 建立并保持所有库存物品的par库存，牢记在不影响酒店效率的前提下，库存水平必须尽可能的低。 11. 与公司采购部和相应的酒店部门负责人一起完成公司年度运营设备和供应需求，包括季度回顾和更新年度预测。 12. 确保本部门与厨师和餐饮部总监紧密合作，在不断寻找具有竞争力的价格的同时，购买高质量的产品。 13. 协助财务总监根据公司办公室或管理协议，准备当地所需的预测和预算。 14. 必要时，协调并参与食品、饮料、操作设备和供应品的月末、季度或年度盘点工作。 15. 支持内政部和酒店的安全委员会和绿色倡议。   工作要求： 1. 大学本科或同等学历。 2. 至少5年于四季酒店或国际五星级酒店同等职位工作经验。 3. 冷静耐心，具备服务热情。 4. 良好的中英文口头沟通能力。基本的商务英语写作能力。 5. 熟知电脑操作及办公软件应用。 6. 逻辑性强、注重细节、平易近人及乐于帮助他人。   加入我们你能够享有： 1. 建立一个长期的、全球性的职业发展机会 2. 优秀的行业培训 3. 免费入住四季酒店，餐饮折扣优待 4. 红利分享及优厚的工资 5. 雇员服务奖 6. 年度员工派对/社交和体育活动   想要了解更多，请登录以下网站并关注我们： 四季酒店官网职位空缺：http://jobs.fourseasons.com/ 四季酒店领英网站：https://www.linkedin.com/company/four-seasons-hotels-and-resorts

工作职责： 1、负责酒店的日常采购工作。 2、在合理的价格基础上选择诚信可靠的供应商，保证酒店的供应。 3、与多家可选的供应商进行商谈并获得有竞争力的报价单。 4、对所购买物品的价格进行比较定位。 5、负责完成酒店各部门所需物品的订购，确认请购单及订购单。 6、确保采购物品的价格及服务是最有竞争力的。 7、随时关注市场价格变化，及时更新信息以确保获得最经济的产品。 8、确保酒店采购所有物品均来自有相关资质的供应商。 任职要求： 1、大专或以上学历 2、两年以上国际品牌酒店相关工作的经验 3、有较强的沟通协调和管理能力 4、工作认真负责，作风正派，处事公正，有良好的素质 5、能熟练操作Excel 和 Word 6、能熟练操作酒店的采购系统 7、有酒店筹开经验者优先

岗位职责：  1. 接受餐厅培训及安排，严格遵守服务流程及卫生要求； 2. 以热情，贴心和专业的态度为每位客人提供食品或饮品相关服务。 岗位要求： 1. 形象气质优秀； 2. 具备国际品牌五星级酒店餐饮服务工作经验者优先； 3. 国语标准，英语及广东话可沟通者优先； 4. 良好的宾客服务意识，可接受24小时轮班或落场班工作。

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 You will be responsible for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations. 遵循餐厅的经营理念及凯悦酒店集团的标准来管理指定餐厅，使之成为成功的独立盈利中心，并在严格按预算范围经营的同时，最大程度地提高顾客满意度，确保餐厅的盈利。 To manage the assigned outlet as a successful independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet. 最好拥有酒店或旅游管理领域的相关学位或学历；至少两年酒店或大型高级餐厅的餐厅经理或副理工作经验。 Ideally with a relevant degree or diploma in Hospitality or restaurant management. Minimum 2 years work experience as Outlet Manager or Assistant Manager in a hotel or large restaurant with good standards.

Each year Mandarin Oriental, Guangzhou selects a number of promising, passionate young hoteliers to become our Interns or Management Trainees in selected departments within the hotel. The programs provide intensive training for some of the top students study in the hotel schools across the globe. The program provides aspiring students with a unique opportunity to develop and to learn from leading hospitality professionals. 房务部管理培训生 Rising Fan - Rooms Duties and Supporting Responsibilities: 1. Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations and accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (LRA) and Mystery Shopper (D’Richey and Coyle) 2. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements 3. Monitor FLHSS standards for achieving the goal (FLHSS Audit) of the department as well as the hotel 4. Assist to promote upselling programmes in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis 5. Monitor the standard of telephone reservation taken by colleagues and also responsible for, if applicable, Quality Track result (ResMax) 6. Continually proactively find ways to improve the scores of all audits related to the department 7. Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night 8. Develop thorough understanding of all FLHSS policies and procedures and be prepared to play an active leading role in any emergency situations 9. Handle any guest’s inquiries or complaints, emergency situations, overbook situation and ensure personally speak to any guest that are being transferred to another hotel. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (PSMS). Always share, report and consult with Director of Front Office Operations of any guest complaint/ comment/ recommendation 10. Always stationed at hotel lobby to greet and farewell guests, particularly VIPs and arrivals/ departures by limousine, take an active role in carrying out guest recognition programme (e.g. taking photograph for VIPs, giving birthday amenities etc), maintain effective guest relations, builds rapport and offer personalized service and assistance 11. Reviewing arrival list, departure list and birthday guest list on daily basis 12. Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures 13. Check all rooms assigned for VIPs prior to their arrivals ensuring amenities, room cleanliness and room facilities are ready and up to standard/ expectation 14. Work with Guest Relations Manager on extending courtesy call to VIPs and long staying guests during their stay and proactively offer assistance on any service arrangement e.g. departure transfer, restaurant booking, meeting arrangement etc as well as arranging occasional afternoon tea or morning breakfast with them 15. Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy 16. Relieve duty and day-off of Guest Relations Manager/ Guest Services Manager when needed and upon request by superior 17. Coordinate and cooperate with Guest Services team on checking/ following room discrepancies, due-out, high balanced etc 18. Maintain good knowledge of hotel’s services, facilities, room rates, packages, events, programmes and be ready to sell/ upsell/ cross-sell hotel services and conduct hotel tour to guests at anytime 19. Overseeing the execution of Frequent Flyer Programme at Front Office (Alder) including but not limited to. response to guest inquiries, retro-claim, data export etc 20. Responsible for the execution of key card system (e.g. issue employee key from key system, renew employee keys) and be the main coordinator with IT&T and Engineering during system down. Work closely with Engineering on any key lock malfunctioning situations and assist whenever required 21. Being the main coordinator of the department on monitoring and supervising the handling and daily usage of company keys (FLHSS related key management) 22. Be familiar with Guest Services, Guest Relations and Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Make recommendations on operating procedures to ensure smooth operation when necessary. Review with Assistant Front Office Manager on Assistant Manager related policies and procedures periodically to ensure information are updated to current status 23. Assist with trainings and colleague development 24. Familiar with Front Office related IT&T systems and take part in any system related activities 25. Attend departmental daily briefing, monthly team meeting, departmental meeting and/ or other meetings upon request by superior 26. Ensure instructions from senior management is being conveyed and followed through 27. Always maintain a good work relationship with other departments 28.  Other ad hoc tasks and duties as required by Senior Assistant Manager, Front Office Manager, Director of Front Office Operations and Hotel Manager 餐饮部管理培训生 Rising Fan - F&B Duties and Supporting Responsibilities: 1. Provide leadership and support for Restaurant colleagues. 2. Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines. 3. Ensure the profitability, efficiency, and creativity in the Restaurant. 4. Develop and implement system for checking maintenance of tabletop supplies through staff side work duties. 5. Create side work schedules for all positions. Ensure compliance and follow through. 6. To supervise the maintenance and cleanliness of the Restaurant at all times. 7. Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans. 8. To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm. 9. To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures. 10. To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel. 11. Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues. 12. Carry out any other reasonable duties and responsibilities as assigned. 13. Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.   Job Request: 1. Strong interpersonal and problem-solving abilities. 2. Excellent FO/F&B operation skill &  product knowledge. 3. Highly responsible & reliable. 4. Works well under pressure in a fast-paced environment. 5. Ability to work cohesively as part of a team. 6. Ability to focus attention on guest needs, remaining calm and courteous at all times. 7. English language skills.

岗位职责： Job Responsibilities 1.执行市场推广策略来增长酒店收益来源，提高酒店知名度； Implement marketing promotion strategies to increase the hotel's revenue sources and enhance its popularity; 2.制定并执行酒店的所有活动，公共和媒体关系，忠诚度和渠道营销以及其他市场推广活动的全年计划； Develop and implement the annual plan for all hotel activities, public and media relations, loyalty and channel marketing, as well as other marketing promotion activities; 3.发展良好的媒体关系，策划新闻发布会以及其他公关活动。代表酒店与媒体沟通，以促进良好的公关形象，提高酒店知名度和抵消负面影响。 Develop good media relations and plan press conferences and other public relations activities. Communicate with the media on behalf of the hotel to promote a good public relations image, enhance the hotel's popularity and offset negative impacts. 4.根据品牌标准，设计并制作酒店和市场推广的宣传印刷品； Design and produce promotional printed materials for the hotel and marketing promotion in accordance with brand standards; 5.管理酒店内容管理系统，更新文字和图像，优化内容质量并准确地呈现品牌标准； Manage the hotel's content management system, update text and images, optimize content quality and accurately present brand standards; 6.管理酒店图像数据库包括官方酒店照片、活动照片和员工照片等，用于酒店推广。  Manage the hotel image database, including official hotel photos, event photos and staff photos, etc., for hotel promotion. 任职要求： Job Requirements 1.市场营销、媒体或相关专业毕业优先； Graduates majoring in marketing, media or related fields are preferred. 2.至少5年以上的市场传讯工作经验，有奢华酒店同等职位以及社会新闻媒体工作经验者优先；  At least 5 years of experience in marketing communication. Candidates with equivalent positions in luxury hotels and experience in social news media are preferred. 3.拥有较强的观察和应变能力、优秀的人际交往和协调能力、较强的社会活动能力。  Possess strong observational and adaptability skills, excellent interpersonal communication and coordination abilities, as well as strong social activity capabilities.

Pre-opening Project 筹备酒店项目 Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts,Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong. Key Responsibilities: 1. Research, identify and propose appropriate Human Resources strategies to ensure the effectiveness of the hotel. 2. Develop manpower budget and ensure manpower is under control within the manning established. 3. Maintain harmonious employee relations and an environment conductive to top performance. 4. Ensure proper administration of the Performance Management System in all departments and achieve a performance driven team. 5. Identify and design appropriate training and development initiatives to ensure a learning culture is developed within the hotel. 6. Be responsible for recruitment of all levels of positions. 7. Ensure career development policies and implements career paths for colleagues. 8. Implement, communicate and clarify any Human Resources related policies and rules and propose modifications to remain current with needs and trends. 9. Ensure all Learning & Development programs and initiatives are to maximize customer satisfaction, employee motivation and organizational profitability. Qualifications: 1. Luxury Hospitality segment experience will be preferred. 2. 2+ years as Director of Human Resources at international hotels. 3. Ability to understand a variety of industrial issues and develop strategic business plans. 4. Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required. 5. Problem solving ability on both operational and/or strategic areas. 6. Strong interpersonal skills & leadership. 7. Fluent written & spoken English.

岗位概述 管理和控制采购系统和程序，不断的改进供应链的程序，从而确保产品和服务的外包性价比，确认性价比最优选择，并确保在酒店内遵循设定好的规范标准。 任职要求 技能要求 - 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 具有解决问题，推理，号召，组织和培训能力。 熟练使用办公软件。 学历要求 - 具有物资，采购管理或相关领域大学专科学历。 职业经验要求 - 3年相关经验或与此相当的教育和相关工作经验结合的背景。

Responsible for providing a full range of operational and administrative support to Director, Beverage + Food with great energy with positive professional attitude. 负责为总监提供全方位的运营和行政支持，给予饮食部极大的能量以及积极的专业态度。 In a professional and stylish manner ensure the smooth operation of beverage + food department and maximize the quality of W experience.  用专业和时尚的风格确保饮食部的运行平稳和最大化W的体验质量。 Work with individual venue managers regarding food + beverage quality, service, cleanliness, merchandizing and promotions. 与各个餐厅经理一起共事有关餐饮的质量，服务，清洁，商品和促销活动。 Assist with beverage + food function management. 协助饮食部的运行管理。