【岗位职责】 •To grow the market share of the hotel business volume through the development of Sales and Marketing Development Team in achieving set annual targets. Provide client support and administrative assistant to Sales and Marketing Development Managers on the daily basis. 通过市场销售团队提高市场份额及完成整年既定目标，同时协助市场销售部经理处理日常行政工作并提供客户支持。 •Plan day to day administrational work and activities of the Sales development team to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the clients' expectations. Continuously contribute to an attentive and distinctive experience that leaves our clients inspired. 计划每天工作和市场销售团队活动以确保符合各项政策规定及程序标准并满足和超越客户的期望。不断地让客户体验到贴心和特色的经历。 •Organize and monitor meeting quotations, contracts, Event Orders, and set-up requirement on behalf of Sales and Marketing development managers. Responsible to work out weekly event forecast report and submit to relevant department on weekly basis. 代表市场销售部经理组织和监控会议报价、合同、宴会订单以及布置需求等。每周更新即将发生及已确认的宴会订单发放给相关部门。 •Handle and qualify incoming enquiries, escort hotel site inspection for walk-in guests on site in the absence of Sales and marketing development managers, responsible to do tele-marketing for business qualifying and making appointment for Sales and marketing development manager. 处理并审核来客的询问，在市场销售部经理缺席的情况下，陪同入店客人进行酒店参观，负责日常电话销售并协助市场销售部经理预约有效客户。 •Ensure that client database is organized efficiently to facilitate sales promotional campaigns and targeted sales activities. 确保有效地组织客户数据，使其促进销售推广活动和目标销售活动。 •Work closely with Banquet Servicing and Rooms Division where necessary to facilitate information and co-ordinate requirement of clients. 当客户有需要的时候与宴会服务和客房部紧密合作以提供协助。 •Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events so that they can anticipate and answer clients' requests and questions. 同步了解酒店的紧急程序、酒店推广、产品知识、重要客户的到访、将要举行的活动以备能够预测并回答客户的咨询和询问。 •Type reports, letters, memoranda, forms and correspondence for the Sales and Marketing Development Department. 处理市场销售部的文书、信函、备忘录及其它文档资料并进行整理。 •Take down and transcribe dictation and minutes of meetings. 作会议记录。 •Answer and place phone call, arrange appointments for the Head of Sales and Marketing Development (Managers), remind superior of same. 接听电话并为市场销售部总监及经理安排商务会面。 •Receive and refer office callers and visitors to appropriate personnel; schedule and set up appointment. 引见客人并安排会面。 •Assist superior in co-coordinating with other departments regarding coverage of VIP arrivals, functions and other special activities in the Hotel. 协助上级与其他部门协调重要客户的到访、会议及在酒店的其他特殊活动。 •Receive all in-coming mails directed to the Sales and Marketing Development Office for review and action of the Head of Sales and Marketing Development. 接收传真及邮件并交与市场销售部总监处理。 •Co-ordinate with the various sales personnel for the collation of reports and information for submission to the Head of Sales and Marketing Development. 协调市场销售部门其他同事，整理提交给市场销售部总监的报告和信息。 •Ensure all group arrivals and departures are co-ordinate, to minimize inconvenience to our guests. 确保所有团队顺利入住和离店，减少客户不便。 •Provide superior service standards in responding to group requests for amendments by working closely with tour escorts or identified agency. 与团队领队或指定代理保持紧密沟通，以了解团队入住的特殊情况为其提供更优质的服务。 •Maintain an up-to-date group block in the sales system and establish trace system to ensure that all group information is systematically handled. 对销售系统中的客户情况进行维护并及时更新，建立跟踪系统以确保所有信息能有条不紊地处理。 •Implement a detailed follow-up system of all group policies. 执行集团各项政策的详细跟进制度。 •Co-ordinate with all related department on the following. 协调与其它部门的跟进工作。 •Prepare a weekly report for supervisor on pre-group information, final group arrival details and forecast. 准备给上级的关于近期的团队入住、确定入住的团队信息及预测的周报。 【岗位要求】 •Proficient in sales work in the hotel industry. 熟悉酒店领域的销售工作。 •Strong sense of teamwork. 有较强的团队合作意识。 •Possessing certain foreign language skills, capable of reading reservation correspondence and providing reception services. 具有一定的外语水平，能够阅读预定函电并进行接待服务。 •Familiar with the business of the public relations and marketing department, able to coordinate the work of various positions. 熟悉公关营销部的业务，能协调各岗位的工作。 •Have basic public relations and social skills. 具有一般的公关和社交能力。 •Good appearance and temperament. 形象气质佳。