美甲美睫师

【岗位职责】 1、负责为客户提供专业的美甲、美睫及美体服务，包括但不限于基础护理、款式设计、睫毛嫁接、身体护理等项目； 2、根据客户需求，提供个性化的美容方案建议，并解答客户相关咨询； 3、严格按照卫生标准和操作流程执行服务，确保服务质量和客户满意度； 4、维护工作区域的清洁与设备工具的日常保养，确保符合卫生安全规范； 5、主动学习新技术和行业趋势，不断提升专业技能和服务水平； 6、协助店内其他日常工作，如客户接待、产品推荐及库存管理等。 【岗位要求】 1、对美甲、美睫或美体行业有浓厚兴趣，愿意长期从事相关工作； 2、具备良好的服务意识和沟通能力，能够与客户建立良好关系； 3、注重细节，手法细腻，有较强的审美能力和创造力； 4、能够适应轮班工作制，包括周末及节假日； 5、有相关工作经验或持有美容行业资格证书者优先，无经验者可提供培训； 6、身体健康，无传染性疾病，符合行业卫生要求。

Maintain the Cleanliness and Quality of Public Areas 保持公共区域的干净和质量 · Ensures all offices, washrooms, dormitory, talent lockers, car park, gardens are kept in good condition. 确保所有的办公室、漱洗间、人才宿舍、更衣柜、停车场、花园处于最佳状态。 · Responsible for in house window cleaning. 确保酒店房间内窗户清洁。 · Responsible for pest control in both hotel and office. 确保酒店与办公室无虫害。 · Responsible for flower and plant. 负责酒店的鲜花和绿植。 Manage the Daily Public Area Operations 管理公区日常的运营 · For carpets and marble hotel maintains the rationalization proposal or feasibility plan. 对于酒店的地毯及理石维护提出合理化建议或可行性计划。 · Assists in planning for future talent needs. 协助定制未来所需的人才计划。 · Prepares detailed induction programs for new talent. 为新人才做详细的工作计划。 · Ensures training needs analysis of Housekeeping Public Area talent is carried out and training programs are designed and implemented to meet needs. 确保客房人才培训需求的分析被执行，培训计划有计划地实施并要满足其需求。 · Regularly communicates with talent and maintains good relations. 定期与人才交流。 · Organizes distribution of trouble reports. 对有困难的报告进行分配。 · Makes check of flower set up ensuring standards is of the highest quality, ensures expenses are controlled. 对花房的工作进行例行检查，以保证其提供最好状态的花，并严格控制开支。 · Assists in coordinating the preparation of the department annual budget. 协助控制和分析部门的现行成本以确保成本符合预算。 · Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget. 协助监控和控制部门成本，以确保在预算中不受影响。 · Works with superior in the preparation and management of the department’s budget and is aware of financial targets. 协助上司准备并管理部门预算，了解财务目标。 Involvement in Wider Job Function Actions/Relationships 参与更广泛的工作职能 · Recycles where-ever possible and enforces cost saving measures to talent. 在任何可能的情况下进行资源循环利用，增强人才的成本控制意识。 · Ensure that safe working practices are followed including emergency procedures. 确保在紧急程序下进行安全工作方法。 · Participate in departmental leadership activities as a member of the team. 作为团队的一员参加部门领导的活动。 · Maintain levels of confidentiality and discretion for guests. 保持对顾客的保密性和谨慎性。 · Develop own knowledge and skills as a contributing member of the Housekeeping team. 发展个人知识和技能以成长为对客房团队有贡献的一员。 如有必要，该部门有权更改或补充该职位描述。 Occupational Health and Safety Responsibilities 职业健康及安全职责 · Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 熟悉职业保健、安全职责相关政策和程序。 · Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 了解并坚持职业的、健康的、安全地立法、政策和程序。 · Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 熟悉财产安全、急救、火灾和紧急程序，并安全及时地对机器设备进行控制。及时对危险的情形采取补救措施，并对主管通报存在的潜在危险。 · Log security incidents and accidents in accordance with hotel requirements. 根据酒店的要求对事件、事故进行记录。 · Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 理解关怀职责，使其符合职业健康及安全法规、政策及流程。 · Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 采取行动纠正危险情况，并通知主管潜在危险。 · To ensure hotel's fire, health, and safety procedures are implemented. 确保酒店火灾、健康及安全流程得到实施。 Other Responsibilities 其他职责 · Perform other related duties & special projects as assigned by the supervisor. 随时执行上级分配的其他相关任务或特殊项目。  · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Cleanliness and presence of guestrooms and public area. 确保客房及所有公共区域的清洁和状态。 · Accuracy in labor and cost control. 确保人工成本及其他开销准确性。 · Management of equipment proper use and maintenance.  确保设备的正确使用和保养。 · Make sure all the marbles and carpets are properly and promptly cleaned and maintained. 确保所有的大理石和地毯得到准确及时的养护。

· The artist performs his/her duties within the framework defined by the AccorHotels and hotels norms and internal regulations. 按照雅高酒店集团和酒店的标准以及酒店内部规章制度来执行工作任务。 · Create eye-catching image for the hotel. 为酒店创造引人注目的平面形象。 · Update all internal and external signage regularly. 定期更换酒店内和户外标识。 · Design all F&B related promotional flyers and collaterals. 设计所有餐饮促销宣传单和平面宣传品。 · Work out all Rooms and Sales related collaterals design. 负责所有与房间和销售有关的平面宣传品。 · Photo shooting for VIPs’ arrival and important functions when required. 负责贵宾到达和重要酒店活动的照片拍摄。 · Under the general guidance of the DOMC, assists in executing and arranging all public activities/ communication events to enhance hotel’s good public image. 在市场传媒总监的总体指导下，协助安排和执行酒店所有公关活动,，加强酒店正面的公众形象。 · Assist in all major festivals’ decorations for the hotel public areas and outlets. 协助主要节日期间酒店公共区域和各餐厅的装饰安排。 · Be good attitude with all colleagues who asked for assistance, be helpful. 保持友好和协助的态度面对所有其他部门同事的在美工方面的求助。 · Work out all hotel advertisement layouts within the timeline. 在要求的时间范围内完成酒店平面广告设计。 · Assists in producing hotel e-news for direct marketing. 协助酒店网络信息的发布。 · Proof read copy of advertising, collateral and press releases where appropriate. 必要时审阅广告，宣传印刷品和新闻稿。 · Assist with brand standards policing. 协助品牌规范工作。 · Work in line with business needs. 依照业务需求开展工作。 · Ensure that account information confidentiality. 确保客户资料高度机密性。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Collateral  印刷品设计 · Advertisement 广告设计 · Leaflet 单张设计 · E-poster 电子海报 · Other artwork 其他制作 · In-house photography 内部拍摄 · Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目

Maintain the Cleanliness and Quality of Floor 保持楼层区域的干净和清洁质量 · To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety. 对酒店的规章制度、卫生、健康安全有明确的了解。 · To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel. 管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。 · To check all the guest rooms, VIP in-house, VIP arrival and long staying guests. 检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。 Provide Guestroom Experience that Meets Guests’ Expectations  为客人提供符合客人预期的体验 · To document all daily activities and events such as guest complaints and habits in the logbook. 记录日常所有的活动，例如客人的投诉和喜好等。 · To attend to guest requests and complaints. Takes corrective action. 采用正确的方式处理客人的要求和投诉。 · To check on the standard of "Turn down services". 中班主管检查夜床服务是否符合标准。 · To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel. 确保所有客房按酒店标准清洁，同时保证客人最大程度的满意。 Check Floor Daily Work 检查楼层日常工作 · To prepare daily work sheet for room Attendants. 准备客房服务员的每日工作表。 · To perform secondary duties as assigned by the Executive Housekeeper. And Assistant Executive Housekeeper. 执行行政管家及行政副管家所分配的其它次要的任务。 · Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily. 记录日常事件并继续向下一班主管的做好交班。 · To assist in the inventory of guestroom linen. 协助客房布草的盘点。 · Prepares supervisor’s report, accomplishes requisition from and maintenance work orders. 准备主管报告，完成维护工作需求。 · Collects R.A.’s reports for submission to Housekeeping office. 收集客房服务人才作报告并将其上交到办公室文员处。 · Reports and turns over any items left by guests to Lost & Found in-charge. 提醒人才报告并上交任何客人的遗留的物品。 Involvement in Wider Job Function Actions/Relationships 参与更广泛的工作职能 · Ensure that safe working practices are followed including emergency procedures. 确保安全工作在紧急程序的范围内进行。 · Participate in departmental leadership activities as a member of the team. 作为团队的一员参加部门领导的活动。 · Maintain levels of confidentiality and discretion for guests. 保持对顾客的保密和谨慎。 · Develop own knowledge and skills as a contributing member of the Housekeeping team. 发展个人知识和技能以成长为对客房服务团队有贡献的一员。 Involvement in Wider Job Function Actions/Relationships 参与更广泛的工作职能 · Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 了解职业健康及安全政策及流程，并在其指导下确保安全贯彻实施，确保直属下属的执行. · Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 理解关怀职责，使其符合职业健康及安全法规、政策及流程。 · Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 熟悉财物安全、急救、火灾及紧急程序，并确保能够安全的使用相关设备。 · Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 采取行动纠正危险情况，并通知主管潜在危险。 · Log security incidents and accidents in accordance with hotel requirements. 根据酒店要求，记录安全事故。 · To ensure hotel's fire, health, and safety procedures are implemented. 确保酒店火灾、健康及安全流程得到实施。 Other Responsibilities 其他职责 · Perform other related duties & special projects as assigned by the supervisor. 随时执行上级分配的其他相关任务或特殊项目。  · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。

Professional Techniques / Production    专业技能/产品 · Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel and brand.                                                                                                                     根据酒店和品牌的烹饪指导和流程, 制作并展示菜肴。 · May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organized 视活动或餐饮提供方式而定，可能需要在客人面前在餐厅内准备食物。 · Ensures that dishes are well presented, of a high standard and at the right temperature.                              确保在合适的温度下，高质量、高标准的呈现菜肴。 · Delivers dishes in good time to suit guests' wishes. 适时提供菜肴, 以满足客人的期望。 · Depending on the hotel, may be asked to receive deliveries, check and store merchandise.  根据酒店要求而定, 可能需要参与收货、检查及贮存货品。 · Organizes his/her work and timing to suit fluctuations in guest numbers and special events. 根据客人数量和特殊活动的变化，合理安排他/她的工作和时间。 Administration  行政 · Behaves and acts in an exemplary fashion, embodying the brand mindset.  行为举止要符合酒店和品牌要求。 · Carries out and coordinates the organization, preparation, production, presentation and assures the high standard of culinary services offered to guests.   执行并协调组织、准备、生产、展示和确保为客人提供的高标准的烹饪服务。 · Makes suggestions for improvement.     提出改进建议 · Helps subordinate develop their skills to the best of their ability and provides support for career development.                     帮助下属提高他们的技术并为他们的职业发展提供支持。 · Is responsible for food hygiene, safety and quality in the hotel.     对酒店食品卫生、安全及食品质量负责。 · Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).   遵守酒店对《环保章程》的承诺。(节能、回收、垃圾分类等)。 Customer Service 宾客服务 · Develops excellent relationships with guests.  与顾客保持良好的关系。 · Adapts to any specific requests made by guests.      适应任何有特殊要求的客人。 · Is regularly available in the dining room.       定期巡查餐厅。 · Heeds any remarks made by guests.     注意食客对食品的评论。                                                                                                                                           Management and Leadership of the Kitchen Team 管理、领导厨房团队 · Evolves working methods in line with brand philosophy. 与品牌理念一致的工作方法。 · Develops team spirit and motivation by creating a good working atmosphere.   通过营造良好的工作氛围，以提高成员的团队意识和积极性。 · Organizes and supervises the work carried out by commis chefs and apprentices in the area under his/her responsibility 管理和监督在其所负责范围内的厨师和厨工的工作。                                                                                                                        · Informs the team about cost optimisation and the reduction of raw material wastage; tracks implementation. 告知团队关于节省成本和减少原材料的浪费,并跟踪实施。 · Trains commis chefs, apprentices and interns to a high standard.                                                            培训厨师，厨工及实习生，以提高其工作标准。 · Attends meetings and briefings for kitchen talent.   参加厨房的会议及例会。 · Have good working relationships with the other hotel departments.   与酒店其他部门保持良好的合作关系。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations.                                                                                                                                              始终遵守HACCP的要求，确保工作场所保持清洁和食品安全。 · Is actively involved in meeting the department's targets:   - By following the cooking instructions to the letter. - By avoiding waste and loss of food items. - By respecting the procedures and internal audits applicable in the hotel. 积极参加部门会议并达到部门目标： -严格遵照烹饪说明完成工作。 -避免食物的浪费和损失。 -尊重酒店内部审计流程。 · Helps conduct inventories.  协助进行库存盘点。

· Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel and brand.                                                                                                                     根据酒店和品牌的烹饪指导和流程, 制作并展示菜肴。 · May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organized 视活动或餐饮提供方式而定，可能需要在客人面前在餐厅内准备食物。 · Ensures that dishes are well presented, of a high standard and at the right temperature.                              确保在合适的温度下，高质量、高标准的呈现菜肴。 · Delivers dishes in good time to suit guests' wishes. 适时提供菜肴, 以满足客人的期望。 · Depending on the hotel, may be asked to receive deliveries, check and store merchandise.  根据酒店要求而定, 可能需要参与收货、检查及贮存货品。 · Organizes his/her work and timing to suit fluctuations in guest numbers and special events. 根据客人数量和特殊活动的变化，合理安排他/她的工作和时间。 Administration  行政 · Behaves and acts in an exemplary fashion, embodying the brand mindset.  行为举止要符合酒店和品牌要求。 · Carries out and coordinates the organization, preparation, production, presentation and assures the high standard of culinary services offered to guests.   执行并协调组织、准备、生产、展示和确保为客人提供的高标准的烹饪服务。 · Makes suggestions for improvement.     提出改进建议 · Helps subordinate develop their skills to the best of their ability and provides support for career development.                     帮助下属提高他们的技术并为他们的职业发展提供支持。 · Is responsible for food hygiene, safety and quality in the hotel.     对酒店食品卫生、安全及食品质量负责。 · Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).   遵守酒店对《环保章程》的承诺。(节能、回收、垃圾分类等)。 Customer Service 宾客服务 · Develops excellent relationships with guests.  与顾客保持良好的关系。 · Adapts to any specific requests made by guests.      适应任何有特殊要求的客人。 · Is regularly available in the dining room.       定期巡查餐厅。 · Heeds any remarks made by guests.     注意食客对食品的评论。                                                                                                                                           Management and Leadership of the Kitchen Team 管理、领导厨房团队 · Evolves working methods in line with brand philosophy. 与品牌理念一致的工作方法。 · Develops team spirit and motivation by creating a good working atmosphere.   通过营造良好的工作氛围，以提高成员的团队意识和积极性。 · Organizes and supervises the work carried out by commis chefs and apprentices in the area under his/her responsibility 管理和监督在其所负责范围内的厨师和厨工的工作。                                                                                                                        · Informs the team about cost optimisation and the reduction of raw material wastage; tracks implementation. 告知团队关于节省成本和减少原材料的浪费,并跟踪实施。 · Trains commis chefs, apprentices and interns to a high standard.                                                            培训厨师，厨工及实习生，以提高其工作标准。 · Attends meetings and briefings for kitchen talent.   参加厨房的会议及例会。 · Have good working relationships with the other hotel departments.   与酒店其他部门保持良好的合作关系。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations.                                                                                                                                              始终遵守HACCP的要求，确保工作场所保持清洁和食品安全。 · Is actively involved in meeting the department's targets:   - By following the cooking instructions to the letter. - By avoiding waste and loss of food items. - By respecting the procedures and internal audits applicable in the hotel. 积极参加部门会议并达到部门目标： -严格遵照烹饪说明完成工作。 -避免食物的浪费和损失。 -尊重酒店内部审计流程。 · Helps conduct inventories.  协助进行库存盘点。

Establish a Mass Security and Fire Organization, and Do a Good Job in the Training of the Relevant Personnel 建立群众性的治安、消防组织，抓好有关人员的业务培训 · According to the characteristics of the hotel, the fire control work is listed as the key point of safety work, the fire control inspection is strengthened, the hidden danger of fire is eliminated, the fire prevention consciousness of the whole talent is strengthened, and the fire drill is organized regularly. 根据酒店的特点，将消防工作列入安全工作重点，加强消防检查，消除火灾隐患，增强全员防火意识，定期组织消防演练。 · Familiar with fire protection facilities and monitoring probe location, when the monitoring room found problems can be timely in place to deal with. 熟悉消防设施和监控探头的分布位置，当监控室发现问题时能够及时到位处置。 · Assist Fire Supervisor to carry out fire prevention propaganda and education, do a good job of fire prevention professional knowledge training and fire drill of hotel compulsory fire brigade. 协助消防主管开展消防防火宣传教育，抓好酒店义务消防队的消防专业知识培训和消防演习。 Do a Good Job in Hotel Safety and Security, and Conduct Safety Checks on All Parts of the Hotel 做好酒店安全警卫工作，对酒店各部位进行安全检查 · Arrange a 24 hour security patrol at the hotel, quickly and seriously investigate and deal with problems found in the work. 安排对酒店进行24小时保安巡逻，迅速认真的调查处理工作中发现的问题。 · To guide and supervise the safety work of various departments, to assist them in establishing and improving safety regulations and regulations and checking their implementation. 指导和督促各部门的安全工作，协助各部门建立健全各项安全规章制度并检查其落实情况。 · Master the operation process of fire control monitoring center and public security monitoring center, be familiar with the distribution of fire control facilities, equipment and television monitoring probe, do a good job in the use and management of fire control equipment and equipment, check regularly to ensure good and effective. 掌握消防监控中心和治安监控中心的操作流程，熟悉消防设施、器材和电视监控探头的分布位置，做好消防设备、器材的使用管理，定期进行检查，确保完好、有效。 Handle General Safety Incidents and Incidents in Hotels in a Timely and Fair manner 及时、公正地处理在酒店内发生的一般性安全事故和事件   · For major safety accidents, we must protect the scene, organize the investigation quickly, and report to the higher level leaders and public security organs. 对重大安全事故要保护现场，迅速组织调查，并上报上级领导和公安机关。 · Conduct pre-job safety training for new talents and conduct safety knowledge education and safety quality inspection for on-the-job talents. 对新入店的人才进行岗前安全培训，对在岗人才进行安全知识教育与安全素质核查。 Other Responsibilities 其他职责 · Do well in the management of vehicles entering and leaving the hotel to ensure smooth traffic and maintain the order of the hotel. 抓好进出酒店车辆的管理，保证车道畅通，维护酒店的治安秩序。 · Preside over pre-class meetings and after-class meetings, check the talent's appearance and instruments and ensure communication equipment, clear the day's focus and task requirements, comment on the daily work situation, timely correction of work problems. 主持班前会和班后会，检查人才的仪容仪表和安保通讯装备，明确当天的工作重点和任务要求，讲评每天的工作情况，及时纠正工作中的问题。 · Responsible for the declaration and approval of fire protection facilities in Hotel renovation, extension and secondary decoration projects, inspect the fire safety of construction site, and do a good job of on-site monitoring of open fire operation. 负责办理酒店改、扩建和二次装修工程中有关消防设施的申报审批工作，检查施工现场的防火安全，做好明火作业现场监护工作。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Specific plan for formulating and implementing security objectives. 制定并实施安全保卫目标的具体方案。 · Safeguard the safety of life and property of hotels and guests. 保卫酒店和客人的生命、财产安全。

川湘菜馆招厨师一名，切菜员一名

Maintain the Friendly and Efficient Service in Front Desk 保持友善和高效前台服务 · Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests. 协调所有入住和离店的办理，关注客人等房时间，保持客人被告知各种状况并确保每一位客人尽可能的舒适和满意。接待贵宾。 · Ensure LQA standards are implemented and delivered to every guest. 掌握LQA在对客服务中被遵守和执行。 · Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。 · Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity. 确保前台接待都有很好的销售意识，并熟知酒店的设施、服务和卖点，并在合适的机会以专业的态度展现给任何一个潜在的客人。 · Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。 · Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners. 参与团队接待，检查并确保团队预订的细节达到要求，并与会议/团队组织者保持联系。 · Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever possible. 确保前台随时都有充足的人手，并随时在前台处理所有对客事宜。 · Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy. 确保整个前厅部及其周边区域，包括大堂、礼宾部和前台区域，从始至终干净整洁。 · Be fully competent in all reception and cashier duties, and cover all shifts if required. 完全胜任所有前台接待职责；如需要，可以承担所有班次的职责。 · Deal with room moves and other special guest requirements, maintain amicable and co-operative working relations with all other departments, and ensure seamless communication. 处理诸如换房等客人特殊诉求，与其他部门保持友好合作的工作关系，以确保沟通顺畅。 · Follow up on cancellations and no shows and late charge when appropriate. 适时跟进预订取消、预订未到及延时收款等相关事宜。 · Liaise with Concierge to ensure swift baggage dispatch and collection. 与礼宾部保持沟通以确保迅捷的行李送达和收取。 · Ensure enough supplies of all stationary items are in storage. 确保前台各项文具备品充足。 · Ensure and maintain the PSB upload is accurately. 掌握和保持前台外事传输的正确性。 · Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 保持严格遵守并实行由当地执法部门所要求的全部事项。 · Maintains information security standards compliance of Front Office at 100%. 确保所有信息安全标准都被百分之百的执行。 · The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager. 根据前厅部副经理指导，前台主管可能被要求执行其他职责。 · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 · Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Provide Guests’ Experiences that Exceed Guests’ Expectations 为客人带来超越期待的入住体验 · Leads the Front Desk shift to personalize the guest arrival/departure experience.  带领前台每个班次为客人提供个性化的到店及离店体验。 · Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。 · Full utilization of all kinds of systems to embrace guest experience. 充分利用各类酒店管理系统和软件以提高宾客体验。 · Accuracy in link of reservations requirement to room allocation/guest needs. 根据预订信息准确地为客人安排房间及满足合理需求。 · Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 寻求客人满意度反馈，并根据我们的使命宣言和人才赋权的理念来解决问题。 · Focuses on the stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Supervision of Front Desk Team 督导前台团队 · Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards. 督导前台接待，协助其处理相关事宜，并确保所有任务都按照品牌标准完成。 · Responsible for guide and tracing the Front Desk team to complete daily up-selling and LCAH member enrollment target. 负责引导和跟踪前台团队完成前台房间销售升级和雅高乐雅会会员招募计划的每日目标。 · Implement all Front Desk Policies and Procedures are adhered. 执行前台各项政策与程序都被严格执行。 · Conduct a handover at the end of each shift with relieving talent, informing them of any special requirements or problems. 在每个班次结束之后都与同事进行交接，确保其知晓任何特殊需求和问题。 · To be responsible for identifying any training needs of Front Desk colleagues and communicating these to the Front Office Training Manager and Assistant Front Office Manager. 负责确认前台同事的培训需求，并将其转述给部门培训师和前厅部副经理。 · Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 执行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。 · Ensure all accounting procedures are adhered to throughout the department. 保证所有财务制度在部门内被严格执行。 · Liaison between Front Office departments and rest of hotel effective for guest experience. 在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。 · Carry out disciplinary actions in line with hotel procedures. 按照酒店规章制度对不合适的行为采取相应措施。 Involvement in Wider Job Function Actions/Relationships 进一步拓展工作职能 · Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在发现安全隐患时采取行动并通知危机处置团队。 · Check the next day’s arrivals correspondence, confirming car- and restaurant-bookings. Ensure that all guest needs are dealt with satisfactory. 检查次日到店情况，确认车辆、用餐等预订情况。确保所有客人需求都被满意的处理。 · Guide and encourage the Front Desk Team to be improve the service attitude and efficient to maximize productivity. 引导和激励人才工作态度和效率，将人才的生产力最大化。 · Attend any courses Management may deem beneficial. 参与任何管理层认为有益于工作的培训。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Efficiency of check in/check out process, accuracy in retrieval of guest data and billing. 确保入住及离店手续的效率性，确保客人信息与账目的准确性。 · Management of the guest service experience / personalization. 确保个性化服务以提升客人体验 · Ensure the credit card date safety & guest information data safety. 保证信用卡信息安全及客人信息安全。 · Ensures high standards of personal presentation & grooming. 确保始终都有高标准的个人形象和仪容仪表。

急 ❗招美甲美睫师按照业绩60%提成月入过万待遇：工资是业绩的60%提成一万业绩拿六千，二万业绩拿12000.平均工资七千到一万多薪资范围：6000-11000元/月，发薪日：10天一发职位详情1.性格温和 技术过关2.有一年工作经验者以上优先考虑3.长期稳定，有上进心，突破自己上班时间早10点半-晚8点半，晚班11点半-9点半每天不缺客户，高提成，没有业绩压力，待遇好，工资10天结一次，不压工资联系方式:15029276672地址:西安大都荟

【星柠乐爆蛋吐司&咖啡蒸湘店】 【全职咖啡师】 薪资待遇：3000-4000元/月 —工作内容: 1、为顾客提供热情周到的服务，主动介绍店面出品，完成顾客的点单需求； 2、严格执行公司各类标准及制作各类饮品及食品； 3、服从管理人员安排，根据公司的培训计划完成所有岗位； 4、负责外卖接单、制作、出餐及处理平台售后信息。 —岗位要求： 1、有餐饮服务行业经验，持健康证上岗，适应长时间站立工作，能接受轮班制； 2、吃苦耐劳，亲切爱笑、喜欢与人交流、有良好的团队意识及服务意识； 3、遵守门店清洁卫生； 4、门店须搬货、补货等。 —任职资格： 1、年龄：20-32岁，品行端正； 2、中专以上学历，能够适应快节奏的工作和轮班制； 3、性格开朗、待人热情、责任心强、具有良好的沟通表达能力、抗压能力强； 4、具备良好的服务意识、有团队合作精神、希望你是一个能带给团队正能量的伙伴。 注： 1、每周可以提供3天以上的灵活排班时间，倒班制，工作时间以门店实际安排为准； 2、培训前须持有本地的食品/餐饮类别的健康证； 3、须通过2-3天岗前培训考核； 4、兼职：通过培训入职，时薪12元/H，优秀者可转全职。

【星柠乐爆蛋吐司&咖啡蒸湘店】 【全职咖啡师】 薪资待遇：3000-4000元/月 —工作内容: 1、为顾客提供热情周到的服务，主动介绍店面出品，完成顾客的点单需求； 2、严格执行公司各类标准及制作各类饮品及食品； 3、服从管理人员安排，根据公司的培训计划完成所有岗位； 4、负责外卖接单、制作、出餐及处理平台售后信息。 —岗位要求： 1、有餐饮服务行业经验，持健康证上岗，适应长时间站立工作，能接受轮班制； 2、吃苦耐劳，亲切爱笑、喜欢与人交流、有良好的团队意识及服务意识； 3、遵守门店清洁卫生； 4、门店须搬货、补货等。 —任职资格： 1、年龄：20-32岁，品行端正； 2、中专以上学历，能够适应快节奏的工作和轮班制； 3、性格开朗、待人热情、责任心强、具有良好的沟通表达能力、抗压能力强； 4、具备良好的服务意识、有团队合作精神、希望你是一个能带给团队正能量的伙伴。 注： 1、每周可以提供3天以上的灵活排班时间，倒班制，工作时间以门店实际安排为准； 2、培训前须持有本地的食品/餐饮类别的健康证； 3、须通过2-3天岗前培训考核； 4、兼职：通过培训入职，时薪12元/H，优秀者可转全职。

【星柠乐爆蛋吐司&咖啡蒸湘店】 【全职咖啡师】 薪资待遇：3000-4000元/月 —工作内容: 1、为顾客提供热情周到的服务，主动介绍店面出品，完成顾客的点单需求； 2、严格执行公司各类标准及制作各类饮品及食品； 3、服从管理人员安排，根据公司的培训计划完成所有岗位； 4、负责外卖接单、制作、出餐及处理平台售后信息。 —岗位要求： 1、有餐饮服务行业经验，持健康证上岗，适应长时间站立工作，能接受轮班制； 2、吃苦耐劳，亲切爱笑、喜欢与人交流、有良好的团队意识及服务意识； 3、遵守门店清洁卫生； 4、门店须搬货、补货等。 —任职资格： 1、年龄：20-32岁，品行端正； 2、中专以上学历，能够适应快节奏的工作和轮班制； 3、性格开朗、待人热情、责任心强、具有良好的沟通表达能力、抗压能力强； 4、具备良好的服务意识、有团队合作精神、希望你是一个能带给团队正能量的伙伴。 注： 1、每周可以提供3天以上的灵活排班时间，倒班制，工作时间以门店实际安排为准； 2、培训前须持有本地的食品/餐饮类别的健康证； 3、须通过2-3天岗前培训考核； 4、兼职：通过培训入职，时薪12元/H，优秀者可转全职。

岗位职责 1、负责为美发沙龙客人提供专业的美发服务。2、讲究职业道德，做到文明服务，保持美发的高水准服务，维护店面声誉。3、定期建立贵宾及常客档案，了解他(她)们的爱好、要求及发质的特性，以便更好地提供服务。4、完成店长安排的其他工作。 岗位要求 1、X年以上工作经验，美发专业技术娴熟，能独立完成各种发型的设计。 2、个人形象好，仪表大方，沟通能力强。 3、吃苦耐劳，爱岗敬业，具备良好的职业素质。

工作职责： 1、客人抵达时及时迎客，完成询问饮品等一系列点单流程 2、为客人介绍菜单以及时令精选菜品 3、完成客人点单且正确完成录单； 4、及时清理桌面等一系列服务流程 5、正确的布置桌面，翻台等一系列相关流程 岗位要求： 1、男女不限 35岁以下 五官端正 性格开朗 自然发色 ； 2、普通话标准 ，具有简单的英语交流能力，具有良好沟通能力； 3、有较强责任心，具备1~3年的工作经验，有较好敏锐的观察力, 能够关注细节； 4、男身高170，女身高160及以上，形象气质佳。 福利待遇： 1、上五休二、每天8小时工作制； 2、五险一金 、免费提供住宿、有餐补等福利；

岗位职责 负责市场开发，增加并保留客源。 建立并维护良好的客户关系以增加销售额。 完成全程的销售流程，包括销售跟踪，现场勘查，价格谈判，合约准备与签订。 服务客户，了解需求并尽量满足客户的要求。 设计并参与各项销售活动来增强客户的关系。 准备，分析销售报表。 按时完成公司要求的销售相关系统的更新。 岗位要求 大专以上学历。 5年以上酒店/服务公寓销售工作经验。 良好的人际沟通能力，能有效地进行内/外部沟通。 较强的团队协作精神、组织及策划能力。 熟悉EXCEL, WORD, ERP(ORACLE)系统。 富有工作热情，能承受工作压力。 地址：广州市荔湾区兴航二街12号广州璇湾公馆·雅诗阁优选 注：包住宿，八小时工作制，做五休二。 福利待遇：五险一金，补充医疗商业保险，餐费补贴，                       七天带薪年假，年底双薪+奖金，                       节日福利，生日福利。

Deliver Friendly and Efficient Front Desk Service 提供友善高效的前台服务 · Ensure LQA standards are implemented and delivered to every guest. 在对客服务中遵守和执行LQA。 · Implement up-selling and LCAH member enrollment, to maximize room revenue & guest loyalty. 执行前台房间销售升级和雅高乐雅会会员招募计划，以最大化收益和客人忠实度。 · Honesty is a work basis, ensure implement on work with honesty all times. 以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。 · Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。 · Ensures a high level of product knowledge of hotel and local area to provide an information service for guest. 掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。 · Completed the details of conference or group resumes are met. 完成团队接待，检查团队操作的细节需要达到客人要求。 · Ensure and maintain the PSB upload is accurately. 掌握和保证前台外事传输的正确性。 · Maintains information security standards compliance of Front Office at 100%. 确保所有信息安全标准都被百分之百的执行。 · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 · Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Provide Guests’ Experiences that Exceed Guests’ Expectations 为客人带来超越期待的入住体验 · Provide the personalize the guest arrival/departure experience 为客人提供个性化的到店及离店体验。 · Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。 · Full utilization of all kinds of systems to embrace guest experience. 充分利用各类酒店管理系统和软件以提高宾客体验。 · Accuracy in link of reservations requirement to room allocation/guest needs 根据预订信息准确地为客人安排房间及满足合理需求。 · Liaison between Front Office departments and rest of hotel effective for guest experience. 在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。 · Focuses on the stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Work as Part of the Front Desk Team  作为前台运营团队的一员 · Ensures the Front Desk Supervisor or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments. 保证将任何来自客人或其它部门的反馈及时并准确地汇报给前台主管及值班经理。 · Implement all Front Desk Policies and Procedures are adhered. 严格执行前台各项政策与程序。 · Ensure cleanliness and appearance of lobby and related areas. 保持大堂及相关区域的清洁和外观符合品牌标准。 · Implement the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 执行健康与安全政策，以确保安全的工作环境；同时熟悉了解安全及紧急程序。 · Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 · Ensures clear communication within departments. 保持部门内的沟通顺畅。 · Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在发现安全隐患时采取行动并通知危机处置团队。 Involvement in Wider Job Function Actions/Relationships 进一步拓展工作职能 · Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告 · Participate in training activities to improve knowledge & skills. 参加各项培训来增加自身的知识和技能。 · Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 熟悉和掌握财物安全、急救、火灾及紧急程序，并确保能够安全的使用相关设备。 · Maintains positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的接触。 · Learn to seek feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 学习寻求客人满意度反馈，并根据我们的使命宣言和人才赋权的理念来解决问题。 · Being good at work summing up, sharing working experience with team and bring up the suggestions to improve work skills.   善于做工作总结，与同事分享工作体验并提出改进的建议。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Efficiency of check in/check out process, accuracy in retrieval of guest data and billing 保证客人入住及离店手续的效率性，同时保证客人信息与账目的准确性。 · Honesty to all accounting procedures is adhered to throughout the department, including monitoring guest balance and city ledger accounts. 诚信的保证在部门工作中严格执行酒店所有财务制度。 · Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests. 与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。 · Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired. 熟知酒店周边区域所有各项活动和信息，并在客人询问时，高效和准确的回复客人。 · Implement on daily upsell goal and member enrollment goal. 完成每日房间房间销售升级和雅高乐雅会会员招募的目标。 · Complies with all hotel policies relating to Front Office, such as room key police, etc. 遵守酒店关于前厅部的所有制度，例如钥匙管理制度等。 · Ensures high standards of personal presentation & grooming. 始终维持高标准的个人形象和仪容仪表。

1、全面负责餐厅日常运营管理工作，包括传菜、服务流程监督及现场突发事件处理； 2、制定并执行餐厅服务标准与操作规范，确保服务质量符合酒店要求； 3、监督食品卫生安全及餐厅环境维护，定期检查设施设备运行状态； 4、处理客户投诉与建议，维护客户关系并提升满意度； 5、协调厨房与前厅工作衔接，确保出餐效率与服务质量。 【岗位要求】 1、具备餐饮服务行业相关工作经验，有团队管理经验者优先； 2、熟悉餐饮运营流程及食品安全法规，掌握基础财务知识； 3、较强的沟通协调能力与突发事件处理能力； 4、工作细致严谨，能承受高强度工作压力； 5、具备服务意识与客户导向思维； 6、可适应早晚班及节假日排班。

硬性要求：需要有餐厅的库管经验 【岗位职责】 1、负责餐厅商品和物品的保管和供应工作。 2、严格执行入库手续，核实进仓物料数量，规格，种类是否与货单一致 3、分类堆放入库物料与成品，杜绝不安全因素。并设物料卡标识清楚。 4、执行出入库手续，汇总票据，按期登记三级明细账，定期盘点，按时填写报表，做到账表清楚，账物相符。 5、与财务部门协同合作，具有责任感和协调能力，确保相关信息及时有效上报给财务专员。 6、配合并认真高效完成上级交代工作 【岗位要求】 1、1年以上餐饮库管经验。35岁以下 2、具有初级采购和财务认知，及时更新并与上级沟通产品价格，供货情况等。 3、了解货品进销存流程 4、电脑操作熟练，掌握办公软件运用。 5、有仓库管理相关知识，具有良好的沟通和协调能力。

职位介绍 协助财务经理处理物业的财务工作。 主要工作职责 负责所管辖物业的日常财务工作。 协助所管辖物业的年度审计工作。 协助协调与税务局，工商局，统计局等相关部门的工作，完成各项年检工作。 协助其他部门完成相关的工作及领导交办的任务。 资质需求 大学以上学历。 财务管理能力较强。 与税务局保持经常的沟通，从而获知财税政策。 优秀的英文口语及书写沟通能力。 良好的沟通能力和团队合作精神。 地址：广州市荔湾区兴航二街12号广州璇湾公馆·雅诗阁优选 注：八小时工作制，做五休二。 福利待遇：五险一金，补充医疗商业保险，餐费补贴，                       七天带薪年假，年底双薪+奖金，                       节日福利，生日福利。

工作认真，手脚麻利，

主要工作职责： 1.掌握每天的客房动态，负责当天的人力调配和工作安排。 2.巡视所辖区域的客房服务工作，检查清洁卫生、设施设备、安全等，确保达到规定的标准。 3.执行并检查客房大清洁工作。 4.负责客人到店前的房间准备以及客人离店前的客房检查等相关工作。 5.关注长住客和VIP 客人的居住习惯和特殊要求，做好记录并妥当安排。 6.善于与客人沟通，将客人的特殊要求及时传达给所辖区域的服务员，确保服务质量。 7.处理客人提出的一般性要求和投诉，有异常情况和特殊事件及时向上级报告。 8.协同部门经理做好楼层各类物品的存储、消耗统计和管理；做好物品的定期盘点工作。 9.负责督促和检查安全防火工作。确保部门每个员工对应急措施熟悉了解；协同保安部定期检查防火设施设备，保证客房和客人的安全。 10.熟练掌握各项操作程序和服务技能，负责客房部服务员、特别是新员工的培训工作。 11.负责检查服务员仪容仪表和礼仪礼貌，使他们达到公司标准。 12.奖惩分明，努力调动一切积极因素，提高工作效率。 13.提出合理性建议与意见，促进部门的管理。 14.完成上级交办的其他任务。 资质需求 1. 2年以上的服务公寓/星级酒店部门领班以上管理经验。 2.熟悉服务公寓/酒店客房的整个操作规程，能够严格按照程序做事。 3.具备良好的沟通能力，并有一定的培训能力。 4.良好的主动性，并具有服从精神、团队精神。 5.热忠于服务式公寓/酒店的服务事业。 地址：广州市荔湾区兴航二街12号广州璇湾公馆·雅诗阁优选 注：包住宿，八小时工作制，做五休二。 福利待遇：五险一金，补充医疗商业保险，餐费补贴，                       七天带薪年假，年底双薪+奖金，                       节日福利，生日福利。

岗位职责 1、保证酒店内所有人员的人身安全和财产安全，确保酒店安全的经营环境。 2、遵循所有安全政策和方针，确保每位保安人员明确其工作职责。 3、做好酒店员工的安全培训。 4、巡视所有区域并做好详细记录，避免安全事故发生。 5、健全安全和消防条例；完成材料的收集和档案整理工作。 6、对安全消防各类设施、设备、器材等进行检查、维护、保养。 7、配合当地公安部门的工作，一旦发生问题要协助调查。 岗位要求 1、中专以上学历或具有同等学历。 2、有同档酒店保安工作3年以上经验，接受过酒店保安培训，有一定的管理经验。 3、具有一定的文字功底，有简单的英语对话能力。 4、熟悉有关安全保卫工作知识，有较强理解与判断能力，头脑清醒，办事敏捷，具有语言组织能力，善表达。 地址：广州市荔湾区兴航二街12号广州璇湾公馆·雅诗阁优选 注：包住宿，八小时工作制，做五休二。 福利待遇：五险一金，补充医疗商业保险，餐费补贴，                       七天带薪年假，年底双薪+奖金，                       节日福利，生日福利。