· Assist guests with allinquiries, both hotel and non-hotel related
· 协助客人各种与酒店相关或无关的问询
· Conduct effective shiftbriefings to ensure hotel activities and operational requirements are known
· 进行有效的交接班说明工作,以明确酒店活动和运营要求
· Maintain detailed knowledge ofthe activities of the day and alert to any potential problems
· 详细了解当日活动情况并留意各种潜在问题
· Coordinate all maintenance ofrecreational facilities and equipment
· 协调娱乐设施和设备的所有保养工作
· Coordinate all guestentertainment services, be familiar with emergency handling procedures, and beresponsible for the safety of all customer services
· 协调所有对客娱乐服务,熟悉应急事故的处理程序,负责所有对客服务的安全
· Manage the sales of the department'sproducts and services
· 对部门的产品及服务的销售工作进行管理
· Consult Log Book forinformation/request left by outgoing shift
· 查阅交班人员的工作日志,寻找相关信息和要求
· Maintain close contact with thesuppliers of all equipment in the fitness center, and do a good job in thedaily maintenance and maintenance of sports equipment
· 与健身中心所有设备的供应商保持紧密联系,做好运动器材设备的日常维护和保养
· Comply with departmentalcleaning regulations and maintain close contact with health management departmentsand other related departments in the jurisdiction
· 遵守部门清洁规定,与辖区内卫生管理部门以及其它职能管理部门保持紧密联系
· Prepare efficient work schedulefor Fitness staff, arranging holidays and vacations, taking into considerationprojected occupancy and forecasts and any large group movements, especiallythose with early or late arrivals and departures
· 在考虑入住情况预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为健身中心员工准备高效的工作计划,安排节日和假日
· Works with Superior and HumanResources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget.
· 与上级领导和财务总监一起编制和管理部门预算。