Role Overview:
As acatalyst for organizational excellence, the Director of Human Resources isaccountable for developing a best-in-class workforce, cultivating an inclusive"Great Place to Work for All" culture. Acting as the strategic HRadvisor to Hotel Executive Leadership, this role ensures all talent strategies,including but not limited to leadership development, talent acquisition, totalrewards, performance management, team member relations, and compliance,effectively support business goals while strengthening both employer brand andteam member experiences.
Key Responsibilities:
HR Strategy and Talent Development:
· Be the strategic HR partner to Hotel Executive leadership, offeringprofessional advice and delivering HR and Talent strategies, including talentand leadership development, Recruiting, Compensation and Benefits, performancereviews, team member relations, and compliance.
· Collaborate with the Hotel Executive Leadership team to set up and alignHR strategies and KPIS to support business success.
· Forster a "Great Place to Work for All" culture at the hotellevel and partner with the Hotel Executive Team to achieve DE&I targets.
· Ensure full implementation of new projects and programs at the hotel,covering all aspects of HR management, including but not limited toCompensation & Benefits, Recruiting, Talent Management, HR Digitalizationand Productivity Management. Provide feedback to GM and Executive Team andprogram owners for continuous improvement.
· Develop and execute workforce strategies that balance cost efficiency,operational flexibility and talent quality.
· Create regional synergies to elevate Hilton's brand visibility.
· Build and Sustain a Robust Hotel Talent Pipeline to meet the hotel'scurrent and future needs.
· Foster a Culture of Continuous Learning and Development and strengthenoverall operational and leadership Capabilities
· Design and implement business-driven training plan that aligns withhotel’s goal and support team member growth and development.
Business Performance Review and HR Operation Excellence:
· Develop and manage the annual HR budget and monthly rolling forecasts,ensuring strict adherence to operational budgets, cost control, and properapproval of expenditures.
· Ensure full compliance with local labor laws and Hilton’s policies andprocedures across all hotel operations, including team member relations,workforce planning, performance management, training, compensation andbenefits, team member well-being, safety, security, and hygiene.
· Implement robust performance evaluation systems to inspire creativity,innovation, and high performance among team members.
· Champion a culture of recognition, celebrating contributions that driveoperational success and organizational growth.
· Collaborate closely with Operations departments to plan and managediverse workforce groups including GIG, outsourced workers, trainees, andretirees maximizing labor efficiency while ensuring legal compliance andmaintaining exceptional service quality.
· Lead and oversee all HR functions and daily operations, ensuringseamless execution and alignment with organizational goals.
· Develop and mentor HR team members, fostering a culture of continuouslearning and adherence to best practices and procedures.
· Ensure professional image and grooming standards, promoting highstandards of personal appearance and hygiene among team members, in strictcompliance with the hotel’s grooming guidelines.
Recruitment:
· Develop and implement a comprehensive talent acquisition strategy thataligns with the hotel's goals and objectives.
· Partner with Executive leadership and department heads to identify andanticipate current and future talent needs, ensuring a proactive approach toworkforce planning.
· Develop creative partnerships with talent service channels, educationalinstitutions, and industry networks to expand the hotel’s talent pipeline.
· Enhance the hotel’s employer brand by promoting its unique valueproposition and culture through innovative recruitment marketing strategies.
· Ensure L8 (AHOD) and above positions are filled in a timely manner toreduce impact on business and operation.
Total Rewards (Compensation & Benefits) Management:
· Develop and implement competitive compensation strategies thatalign with the hotel’s business objectives and support talent retention andattraction.
· Implement Total wellbeing (Benefits) offerings, which include Mentalwellness, Physical health, financial wellbeing, social wellbeing.
Team member Relations and Compliance:
· Manage ad-hoc team member relations issues, including but not limited toleadership-related issues, team member grievances, conversations, or complianceissues.
· Ensure that team member facilities, including the team memberrestaurant, locker room, dormitory, and other designated areas, are maintainedin compliance with Hilton's high operational standards.
· Regularly review and update policies to ensure relevance and compliancewith Corporate HR, legal and industry standards. Perform routineself-compliance audits to guarantee full adherence.
Miscellaneous:
· Strongly inclined to adhere to rules and set standards of behavior.
· Work withTeamMember Kitchen Chef de Cuisine and Hygiene Manager to ensurecompliance with FSAA as well as other pertinent culinary operation guidelinesand costs.
· Carry out any other reasonable duties and responsibilities as assigned.
· The Management reserves the right to make changes to this jobdescription at its sole discretion and without advance notice.
Qualifications:
· Bachelor’s degreeand above.
· Minimum 2 yearsof experience in a similar position with an international brand hotel.
· Fluent in writtenand spoken English.
· In-depthknowledge of local labor laws
· Strategicplanning ability
· A collaborativeand open-minded leadership style
· Comprehensiveknowledge of HR modules and department operations.
· Able to coach anddevelop others.
· Proficient inessential business and financial fundamentals
· Excellentcommunication and interpersonal skills.
· Strongorganizational and multitasking abilities.
· High level ofemotional intelligence (EQ).
· TechnologyProficiency and Strong analytical skills
· Empathy and acustomer service-oriented mindset.
What will it belike to work for Hilton?
Hilton,the #1 World’s Best Workplace, is a leading global hospitality company with adiverse portfolio of world-classbrands. Dedicated to filling the earth with the light and warmth ofhospitality, we have welcomed more than 3 billion guests in our more-than100-year history. Hilton is proud to have an award-winning workplace culture,and we are consistently named among one of the World’s Best Workplaces. Checkout the HiltonCareers blog and Instagramto learn more about what it’s like to be on Team Hilton!
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