Job Overview
Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate
Ensure the timely follow up and pursuit of customers’ leads in order to drive the highest levels of conversion
Conduct and/or assist Business Development team where necessary in customer negotiation process Handle contract signing process
Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)
Team up with counterpart Event Management staff to deliver sector/customer specific services when appropriate
Communicate to his/her superior any issues encountered and other relevant information
Attend and participate in training sessions, daily briefings and other meetings as required
Where applicable, supervise, guide and train MICE Fulfillment Coordinators in carrying out their responsibilities
Process customer inquiry in accordance to specified service standards
Develop and deliver relevant documentation to the customer
Prepare and deliver site inspections for potential customers (when necessary)
Prepare and submit proposals
Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
Degree or Diploma, and a minimum of one year of relevant experience in customer relations. Relevant experience in the service industry would be an advantage. Type and level of experience required may vary slightly based on size and complexity of operation.
Expected to possess the following skills:
Good communication and negotiation skills
Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
Strong organisational skills required to maintain electronic and paper filing systems
Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
QUALIFICATIONS AND REQUIREMENTS
Degree or Diploma, and a minimum of one year of relevant experiencein customer relations. Relevant experience in the service industry would be anadvantage. Type and level of experience required may vary slightly based onsize and complexity of operation.
Expected to possess the following skills:
· Good communication andnegotiation skills
· Ability to take initiative,meet deadlines and commitments, and complete tasks and projects as required.
· Strong organisational skillsrequired to maintain electronic and paper filing systems
· Maintain a high level ofknowledge pertaining to policy and procedure and communicates knowledge effectivelyto all personnel when applicable.
· Demonstrates clear andeffective verbal and written skills for the purpose of obtaining and conveyinginformation to clients, technicians, management and team members as well asproducing reports
· Excellent PC skills (includingMS Office)
Tel招聘电话: + 86 (898) 8865 8888-7512（working period is 9AM-6PM in working days工作时间为工作日上午9点至下午6点）
Email招聘邮箱: Sienna.Xian@ichaitangbay.com
