Primary Responsibilities 主要职责:
·Ensure that inquiries and requests are correctly faced with courtesy and efficiency at all times.
·Perform check-in, check-out or room change procedures.
·Exchange foreign exchange currency or travelers’ cheque following the daily rate and hotel regulation.
·Be aware of the complete range of services and facilities which are offer at the hotel.
·Check the daily arrival list and ensure that the rooms are correctly assign following guest status or/and preference in coordination with the Guest Relation Officer.
·“Be Magnifique” by doing everything possible to ensure that the guest have a positive impression of the hotel at any time.
·确保礼貌高效的处理客人咨询或需求;
·执行入住,退房和换房程序;
·根据酒店规定和当日汇率换外币或旅行支票;
·熟知酒店的服务设施;
·查询每日预抵明细,与宾客关系主任合作确保根据客人状态和喜好合理分房;
·随时提供美轮美奂的服务,确保客人随时对酒店有积极印象。
Knowledge and Experience 知识和经验:
·Have a good professional image and temperament, and understand the basic reception etiquette;
·Fluent Mandarin, strong language expression ability, good at communication, affinity and strong sense of confidentiality;
·Familiar with administrative and office management related workflow, good communication, coordination and organization skills;
·Familiar with office automation equipment and office software;
·Good teamwork ability, high sense of responsibility, proactive.
·有良好的职业形象和气质,懂得基本的前台接待礼仪;
·普通话标准流利,语言表达能力强,善于沟通,有亲和力,较强的保密意识;
·熟悉行政、办公室管理相关工作流程,良好的沟通、协调和组织能力;
·熟练使用办公自动化设备及办公软件;
·良好的团队合作能力,具有高度的责任心,工作积极主动。
Scope and General Purpose of Job 工作范围及总体职责:
Be responsible to provide on the floor supervision. To ensure all function set up and services are maintained in a high standard at all times.
To co-ordinate with concerned department for assistance, making the operation running smoothly.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
1. Remain calm and alert, ability to work under pressure, especially during emergency situation and heavy hotel activity, serving as a role model for the staff and other hotel employees.
2. Good human relations
3. Take over duties of Asst Banquet Manager during his absence.
4. Knowledge of all types of function set up.
REQUIREDQUALIFICATIONS
1. Excellent command of written and spoken
English
2. Must have experience in food & beverage operations for at least 2 years.
3. Can work independently
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.
确定部门提供的服务总是被实行用如部门别的操作手册而且总是符合所详述的效率、一致性和礼貌定义标准。
Attends and contributes to all Meetings as required.
参加所有有需要的会议。
Ensures all associates provide courteous and professional service at all times.
确保任何时间都提供礼貌且专业的服务。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.
以礼貌、高效的方式处理客人及员工的要求,遇到投诉或问题,如果不能马上找到解决办法,则进行汇报,并给予迅速追踪。加大追踪力度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
从在职员和劳资关系的法令立法中了解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。
Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
积极地参与福利、安全, 发展并提供忠告、商议及有效回应职员。
Ensures high standards of personal presentation & grooming.
确保高水准的个人形象和仪容仪表。
Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。