岗位职责
Responsible for market development to increase and retain customers.
负责市场开发,增加并保留客源。
Establish and maintain good customer relationships to increase sales revenue.
建立并维护良好的客户关系以增加销售额。
Complete the entire sales process, including sales tracking, scene investigation, price negotiations, contract preparation and signing.
完成全程的销售流程,包括销售跟踪,现场勘查,价格谈判,合约准备与签订。
Serve customers, understand their needs and try to satisfy their requirements.
服务客户,了解需求并尽量满足客户的要求。
Create and participate in various sales events to enhance customer relationships.
设计并参与各项销售活动来增强客户的关系。
Prepare and analyze sales reports.
准备、分析销售报表。
Requirements 资质需求
Bachelor degree or above, fluent in listening, speaking, reading and writing English abilities.
大学本科以上学历,流利的英文听、说、读、写能力。
More than 3 years hotel / service apartment sales experience.
3年以上酒店/服务公寓销售工作经验。
Good interpersonal communication skills to effectively carry out internal / external communications.
良好的人际沟通能力,能有效地进行内/外部沟通。
Strong team spirit, organization and planning capabilities.
较强的团队协作精神、组织及策划能力。
Familiar with EXCEL, WORD, ERP (ORACLE) System.
熟悉EXCEL, WORD, ERP(ORACLE)系统。
Full of enthusiasm, can work under pressure.
富有工作热情,能承受工作压力。
PRIMARY RESPONSIBILITIES:
1. Plan, organize and direct overall operation in food production ofcommissary level to include banquets, buffet, a-la-carte, room service and givedaily instructions in his food preparation and take charge of kitchenproduction areas during the absence of Executive Chef.
2. Initiate requisition for materialsand supplies and present it for approval.
3. Liaise closely with Executive Sous Chef for newmethods of food preparations and recipes.
4. Ensure the delivery ofbrand promise and provide exceptional guest service at all times.
5. Provide excellent serviceto internal customers in other departments as appropriate.
6. Ensure that minimum brandstandards have been implemented.
7. Embrace all the standardof Marco Polo Hotels Global expectations
8. Ensure consistent checkand supervision on food and beverage items during operation, making feedback asappropriate.
9. Exerciseresponsible management and behaviour at all times and positively representingthe hotel management team and Marco Polo International.
10. Understand andstrictly adhere to Rules and Regulations established in the Colleague
QUALIFICATIONS:
1. Ideally with auniversity degree or diploma in Hospitality
2. Savoury cookingcertification preferred and is an advantage
3. Recent two yearsof work experience in China is required. Minimum 8 years experiences as westernfood cook
Duties and Responsibilities工作职责
· Posses a complete knowledge of washing, spotting, starching, dry-cleaning and pressing techniques
· 全面掌握湿洗、去渍、上浆、干洗和熨烫的技能。
· Ensure that all items laundered and dry cleaned within the hotel’s laundry are finished to the highest standard achievable and returned to the guests or staff in immaculate condition
· 确保酒店洗衣房的湿洗和干洗服务均达到最高标准,所洗衣物均整洁的返还至客人或员工。
· Organize movement of dirty and clean laundry and of guest valet service
· 组织洗前和洗后的衣物的运送和上门送衣服务。
· Ensure all damaged linen and uniforms are sent to the uniform room for repairs or discarding
· 保证所有破损的布草和制服均被送至制服房修补或丢弃。
· Control and record chemical consumption and reorder as required
· 控制并记录洗衣粉消耗情况并按要求订货。
· Assist in maintaining records of stock and equipment
· 协助保管库存和设备记录。
· Supervise all employees with the Laundry Department
· 监督洗衣部的所有员工。
· Ensure an accurate valet delivery
· 确保上门送衣服务的准确性。
· Ensure daily production records for linen and uniforms are maintained
· 对每日所洗的布草和制服的数量进行记录。
· Ensures that regular preventive maintenance is carried out and reduce downtime with proper coordination with the maintenance department
· 与维修部合作,进行定期的预防性维修工作并减少机器的故障停机时间 。
· Works with Superior and Human Resources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior Director of Finance in the preparation and management of the Department’s budget.
· 与上级领导和财务总监一起编制和管理部门预算。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Good writing skills
· 具有良好写作技能
· Proficient in the use of Microsoft Office
· 熟练使用微软办公软件
· Problem solving, reasoning, motivating, organizational and training abilities
· 具有解决问题,推理,号召,组织和培训能力
· Strong Leadership skills in managing teams
· 在管理队伍中有很强的领导技能
Qualifications –学历
· Diploma in Hotel Administration, Hotel Management or equivalent
· 具有酒店行政管理,酒店管理或相关的大专学历。
Experience –经验
· 4 years housekeeping / laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.
· 最好拥有在相似规模酒店4年客房或洗衣房工作经验,包括的管理经验。
· Type and level of experience required may vary slightly based on size and complexity of operation
· 经验类型和程度的要求可能因运营规模和复杂性而略有不同。
1. Prepares food for guests and team members efficiently, economically, and hygienically as per the standard recipes following the standards and procedures.
为客人和员工高效率的提供食物,做到物美价廉,要按照标准食谱制作并且要符合食品卫生 。
2.Hands on supervision of work operations.
监 督 厨房的正常运作。
3.Assist the Sous Chef/Junior Sous Chef in the day-to-day operation of the kitchen and to help maintain a high Standard of food preparation and presentation.
协助厨师长/副厨师长管理厨房的正常运作,保证食品的高质量 。
4.Support the Sous Chef/Junior Sous Chef in the overall smooth operation of the kitchen ensuring prompt service at all times.
在厨房运作方面支持厨师长/副厨师长工作,保证提供高效率的服务。
5.Planning, Preparation and Implementation of High Quality Food& Beverage Products and Set-up’s in all Areas and Restaurants.
计划和准备执行高质量的食品和摆设在指定的餐厅。
6.Seamless working with Recipes, Standards and Plating Guides.
严格按照菜谱、标准和摆盘标准。
7.Continuous Organization of Maintenance, Cleanliness and Hygiene according to Safe & Sound Procedures as well the established FSMS Standards.
继续保持清洁和卫生依照安全和可靠的程序制定的卫生标准。
8.Maintenance of all HACCP aspects within the hotel operation.
在酒店运营之中保持HACCP各方面要求。
9.Correct usage of all equipment, tools and machines.
正确操作所有的设备、器具和机器。