Under the guidance of the Director of Engineering ensures that the Hotels equipment is operated in accordance with Marriott Hotels Group standards, ensures hotel energy cost and energy saving meet Group standards, to ensure maximum efficiency and guest satisfaction.
在工程总监的指导下确保酒店设备按万豪集团标准运行,确保酒店能源消耗及节能工作符合万豪集团标准要求,以确保最高的工作效率及客人满意度。
【岗位职责】
Assistsin the development, co-ordination and execution of all promotional activities.Under the general guidance and supervision of the DOPR and within the limits ofestablished hotel policies and procedures, promotes and maintains goodcommunications in order to enhance the prestigious image of the hotel and bydoing so contributes to the revenues of the hotel.
协助所有促销活动的发展,协调和执行。在公关总监的总体指导和监督下,遵照酒店政策和程序,促进和维护良好的沟通,以提高酒店的形象和声望,从而为酒店创造利润。
【岗位要求】
CollegeDegree大学学历
Abilityto communicate effectively in English with guests and hotel staff to theirunderstanding. 能用英语和客人及酒店员工流利交流
Familiaritywith Sales and Marketing tools.熟悉市场销售技能
Abilityto provide legible communication.能有效沟通
1-2 years experience as a Public Relations people,preferably at a 5-Star hotel.1-2年公关工作经验,5星级酒店优先
Has a thorough and up-to-dateknowledge of how to operate all equipment in the Laundry.
掌握对洗衣房设备全面的和最新的了解。
Ensure that all guest items aretreated carefully, to minimize any damages.
确保所有客人衣物被仔细对待,把损坏率降到最低。
Applyfor Laundry goods and ensure chemicals etc are used properly, and in correctquantities, to avoid accidents and keep low cost and high quality.
确保洗衣房各类物品并确保化学剂等被恰当地使用,使用正确的数量以降低成本、提高质量,避免事故
Maintain quality control for in-houselinen and uniforms.
维持客房布草和制服的质量。
Report promptly faulty equipment tothe Laundry Manager and/ or Engineering Department.
向洗衣房经理或工程部汇报有关设备故障的问题。
中餐/西餐厅/宴会厅主管
- Supervise cash handling and banking procedures
监督现金的处理和存放程序。
- Prepare daily banking, cash flow reports and sale report
编制每日存款和流动资金报告。
- Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
- Deal with irregular payments
处理异常的付款情况。
- Control stock and monitor security procedures
控制存货和监督保安成序。
- Works with Restaurant Manager in preparing and the management of the department’s budget
和上级领导一起编制和管理部门预算。
- In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。
- Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
- Supervise outlet functions
监督各项职能。
- Supervise outlet service
监督餐厅的服务。
- Works with Restaurant Manager on manpower planning and operational needs
和上级领导一起进行人力规划和管理需求。
- Conduct weekly training as assigned by Restaurant Manager
进行餐厅经理指定的每周培训。
- Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
- Supervise the maintenance of guests HEO and outlet equipment
监督服务设备的维护保养。
- Ensure standards of guest services as per standard guideline
监督客用设施和服务的标准。
- Seek guest feedback for improvement
寻求客人的反馈意见并进行改进
- Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。