拥有1年及以上国际品牌酒店相关工作经验。
At least 1 years relevant working experience in international brand hotel.
按照规定的标准和程序,清理和维护客房与走廊。
Cleans and maintains guest rooms, guestcorridors, linen rooms and cupboards according to set standards and procedures.
补充客用品。
Replenishes guest supplies.
确保对客服务能被督导认可,对客人提供及时有礼的服务。
Ensures guest services specified by superiors andguests requests are promptly and courteously met.
维护房间质量,报告房间状态。
Maintains a section room report.
Job Purpose 职位描述
Front Desk Attendant provides warm and natural guest services, handles the set-up of daily reservations and check in and check out of guests and all guest services in accordance with the hotel objectives, performances and quality standards.
前台服务员提供热情和亲切的对客服务,处理日常的预订业务。根据酒店的目的和工作标准,为客人办理入住登记和结账手续以及其他所有的工作标准。
Primary Responsibilities 主要职责
* To have complete knowledge of the operational systems at Front Office.
* To have complete knowledge of Hotel & bAccor Program e.g. ALL, Accor plus 2.0 products.
* Builds relationship with guests to delight and gain loyalty.
* Performs check-ins and check-outs efficiently.
* Coordinate with other department on all the rooms assigned.
* 全面掌握前厅部操作系统专业知识。
* 全面掌握酒店及雅高集团会员活动知识。例如雅高心悦界,Accor plus 2.0雅高臻享卡。
* 与客人建立友好关系, 使其获得惊喜,赢得客人忠实感。
* 高效率地办理入住和退房手续。
* 与其他部门沟通协调,以便更好地为客人准备好房间。
Knowledge and Experience 知识和经验
* College degree or above.
* Pro-active working attitude,strong sense of resonsibility.
* Good communication and interpersonal skills.
* Basic written and spoken English skills.
* 大专及以上文凭。
* 工作态度认真积极,有较强的责任心。
* 有良好的沟通表达能力。
* 基本的英语书写和口语能力。
Hold a lifeguard certificate
持有救生员证件
With a high degree of safety awareness and responsibility, responsible for the safety of members.
具有高度的安全意识和责任感,对会员安全负责。
Do a good job of swimmer safety management.
做好游泳者的安全管理。
Pay close attention to the pool situation, and take effective help measures decisively and quickly for various abnormal situations.
密切注意池内情况,对于各种异常情况,果断迅速的采取有效求助措施。
Regular business technology learning, exchange experience with each other, and constantly improve the level of business.
定期进行业务技术学习,相互交流经验,不断提高业务水平。
Familiar with swimming pool, beach bar service knowledge, master swimming and lifesaving first aid technology, know the knowledge of swimming hygiene disinfection
熟悉游泳池,沙滩吧服务知识,掌握游泳和救生急救技术,懂得游泳卫生消毒知识。
Have the ability to perform first aid in water and manual rescue on land.
具有在水中进行急救和在陆地上进行人工救护的能力。