岗位职责
1、与既有的客户和潜在的客户及合作伙伴保持密切的联系
Identifies and handles sales leads effectively and efficiently、
高效认知和掌握销售线索
Represents the hotel and participates in domestic and international sales activities、
代表酒店参加国际及国内的销售活动
Creative contribution to product and sales development、
发挥创造力,为酒店的产品及部门做出应有的贡献
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews、
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Monitors and reports on market and competition within own market segment、
在所负责的市场区域内,监视和报告市场及竞争者的情况
Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time、
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Active distribution of product information and creates awareness in the markets and business segments or responsibility、
积极地传播产品信息,在负责的市场内营造酒店的知名度
Participates in planning and realizati
岗位要求
1、
具备领导才能,了解所负责部门对各职位的责任
2、
掌握使用互联网及其它主要电脑系统的知识
2、
掌握应用销售及前台的电脑系统
3、
了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
3、
能够掌握和理解市场和竞争
4、
必须具备良好的中,英文读写能力
5、
良好的电脑技能,至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件
6、
良好的人际交往和沟通技巧
7、
独立工作和团队工作的能力
8、
3年销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少2年的销售经理经历
1.Conduct a hotel-wide yearly training needs analysis and develop (with department heads’ input) an annual Training Plan that supports and contributes to business needs.
根据培训需求调查,进行酒店全年度培训需求分析,并制定年度培训计划,支持酒店业务拓展需求。
2.Administers the Training and Education Budget in keeping with HR Policy guidelines.
依照人力资源政策指南,管理培训和教育经费预算。
3.Communicate, plan & manage the implementation of HR/Training and Development initiatives to Team Members in accordance with HR strategies & priorities.
根据人力资源战略和优先顺序,传达、规划并管理旨在提高员工的积极性的人力资源培训和发展的实施。
4.Strictly follow , implement and monitor the training items on Quality Assurance (QA) checklist and Brand Training Requirement and ensure those training can be completed by relative leaner group within the required time range.
严格执行和监督QA检查表及品牌培训要求,保证相关学员在时间范围内按照要求完成其对应课程。
5.Assists in the selection of Departmental Trainers, then trains and develops them through ongoing workshops and monthly meetings.
协助进行部门培训师的选拔,并对其进行正在进行的培训课程和每月部门培训师会议等的培训。
6.Plans, implements, and coordinates periodic safety training events and actively promotes safe work practices as an integral part of all skills training.
规划、实施并协调定期的安全培训,并将安全工作提案例作为技能培训的组成部分进行积极提升。
7.Joins with the Director of Human Resources and respective Department Head in orienting and acculturating new team members.
与人力资源部总监及各部门主管配合参加对新员工进行的入职培训。
8.Proactively shapes a service-oriented culture within the operation that predisposes employees to take responsibility for guest satisfaction. Provide related Training and support to help SALT improvement as good Business Partner.
积极形成以服务为导向的酒店文化,使得员工以顾客满意为己任。关注SALT趋势,并协助营运部门做好有助于宾客满意度提升的培训与支持。