1.Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
必须具备优秀的客户服务技巧,专业的演示和复杂的沟通技巧
2.Demonstrates Fairmont’s ServicePlus Standards in all interactions
在所有相互活动中体现展示费尔蒙的服务规范及准则。
3.To consistently offer professional, friendly and warm service
持续提供专业,友善以及温和的服务
Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.
通过的回顾历史记录和预测的方法协助准备部门年度预算,有助于发展部门收入的预算目标。
Assist in accurately forecasting business demands to ensure efficient staffing & food production.
协助精确预测商业需求确保员工安置及食品制作。
Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s.
确保了解并执行万豪的SOP和酒店的LSOP原则。
Enforce operational Standards that are periodically reviewed & updated.
确保运营标准的周期性回顾与更新。
Be responsible for maintaining outlet safety and sanitation standards at all times.
始终确保部门的安全和卫生标准。
Enforce Marriott’s 70-points sanitation checklist by having all outlets inspected on a monthly basis.
执行万豪的70条卫生标准,每月对部门进行检查。
Be responsible for asset management of all outlet property and facilities.
负责本部门的所有固定资产和流动资产。
Conduct a preventative maintenance inspection on a weekly basis.
做好每月预防性的维修检查。
Enforce Marriott’s Principles of Hospitality at all times.
始终贯彻万豪热情好客的原则。
To be an example to motivate associates get success.
要成为员工的榜样、深入到员工之中去引导员工取得成功。