Primary Responsibilities主要职责
· Leads and maintains a positive working environment.
·To monitor all costs and recommend/institute measures to control them.
·Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
·Conducts training for the development of Talents.
·To ensure monthly forecasts are prepared.
·Maintain current Hotel information to be able to provide information to guests.
·Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
·Take action to address these needs in order to exceed their expectations.
·Balance the need of financial control with the need to remain with Sofitel standards and values.
·Analyses and responds appropriately to issues raised by guests or mystery shopper.
·Evaluate guest satisfaction levels with a focus on continuous improvement.
·Effectively allocates resources and coordinates efforts of others to get the right job done.
·Leads team to maximize productivity, without over stretching Talents current ability to meet the job demand.
·领导和保持一个积极的工作环境。
·监控所有成本和提出/研究出控制成本的措施。
·设定部门目标,工作计划,预算和规章制度。
·为部门人才发展进行培训。
·确保准备好每月的预测。
·了解最新的酒店知识以提供给客人最新信息。
·与所有的酒店客人建立并保持积极的关系。
·努力去预知客人需求以便满足并超出他们的需求。
·为保持索菲特标准和价值观的需要,同时平衡财务控制的需要。
·分析并合理地回复客人或神秘顾客提出的问题。
·评估客户满意度并持续改善。
·有效地分配资源和协调他人,努力将该完成的工作做好。
·带领团队使团队效率最大化, 同时不过度拉伸人才现有的能力以满足工作的需求。
Knowledge and Experience知识和经验
·At least 5 years related working experience (including at least 3 years management experience).
·Hotel Restaurant Management graduate
·Associate degree or above
·Experienced in all aspects of restaurants service
·Fluent Oral English
·五年以上相关工作经验,并有三年以上的管理经验
·酒店管理专业毕业
·全日制大专(含)以上学历
·餐饮服务的各方面丰富经验
·流利的英语口语
· Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s (Goals Program)
在规划和执行战略方案,预算和KPO(目标计划)时,协助提供财务指导。
· Ensure an up to date cash flow projection is maintained and maximizes cash flow performance of the hotel through controls on inventory, credit and collection, disbursements, deposits and remittances
确保提供具有时效性的现金流量预测,通过对存货、信用授权、应收、应付帐款、存汇款的控制,使酒店的现金流产生最大效益。
· Ensure excess cash is managed to maximize earning potential
保证有效的管理剩余现金,使其发挥最大的效益
· Prepares outlooks for forthcoming months and forecasts for the remainder of the year
制定将来月份及本年度剩余月份的业务分析预测
· Prepares monthly position of actual results against budget, analyze results and recommend to Executive Committee measures required to meet budget
对比预算,编制月度实际业务情况报告,分析结果并向行政委员会建议实现预算的具体措施。
· Prepare consolidated quarterly position assessments for the General Manager
向总经理提供季度财务情况汇总分析报告
· Distributes outlook and forecast information as an up to date management tool for operating departments
作为最新的管理工具,向运营部门分发财务经营状况和经营预测信息报告
· Implement and review financial controls and policies
执行和审查财务管理方法和规章。
· Communicate with Owners and maintains good relations and attends liaison meetings when required
与业主进行交流,保持良好的关系,并在必要时出席工作会议。
· Analyze financial and management reports
分析财务和管理报表。
· Design internal reporting systems required by the department and hotel
按酒店和部门的要求设计内部报告系统。
· Employ adequate internal control procedures to ensure correct authorization for payment procedures
采用充分有效的内部控制措施以确保正确的付款审批权限
· Manage internal and external audits when they occur
对内部及外部审计工作进行管理
· Provides administrative support to Management with reference to policy enforcement, business advice and operational assistance
通过推进执行管理政策、业务发展建议和运营支持等方式向管理层提供行政管理支持
· Identifies training needs, develops formal training plans and conducts training sessions for accounting and operational staff in coordination with other departments
协调其它部门,分析财务及运营人员的培训需求,开发正式的培训计划并组织员工参加培训
· Identifies staff with potential for promotion and/or transfer within Accounting operation
发现那些有升职可能的员工,并且安排他们在酒店业务运行支持部门轮岗
· Obtains appropriate legal counsel regarding the business practices of the hotel and maintains an awareness of local laws, rules and regulations
获取与酒店经营相关的法律咨询信息,拥有良好的地方法律法规意识
· Provides safekeeping, including proper storage and access for all contracts, leases and other financial records
对包括所有合同、租赁及财务文件在内的所有信息提供安全保证,确保其得到妥善保管和安全存取。
· Follows up on all capital expenditures to ensure compliance with original justification and approval
跟进所有资本支出,保证其按照原有的审批程序执行
· Participates in local recognized professional and industry organizations
加入当地正式的职业及行业组织
· Recommends and maintains appropriate list of delegation of authority for hotel management
为酒店管理层建议合适的授权代表名录并对名录进行维护。
· Conducts monthly inspections and tests to ensure all departments are complying with required procedures
进行月度检查和测试,确保所有部门按照要求遵守相关的工作规程