Responsible for daily cleaning, maintenance, and management of hotel public areas, ensuring high-standard hygiene in lobbies, corridors, restrooms, and other communal spaces.
负责酒店公共区域的日常清洁、维护及管理工作,确保酒店大堂、走廊、洗手间等公共区域保持高标准卫生状况;
Develop and implement public area cleaning schedules, assign tasks appropriately to cleaning staff, and supervise cleaning procedures and quality.
制定并执行公共区域清洁计划,合理安排清洁人员的工作任务,监督清洁流程及质量;
Inspect facility operations in public areas, promptly report or coordinate repairs to ensure equipment functionality.
检查公共区域的设施设备运行情况,及时报修或协调维修,确保设施完好;
Manage inventory of cleaning supplies and materials, control costs, and ensure adequate stock with rational usage.
管理清洁用品及耗材的库存,控制成本,确保物资供应充足且合理使用;
Train and guide the cleaning team to enhance service awareness and professional skills, ensuring efficient operations.
培训并指导清洁团队,提升员工服务意识及专业技能,确保团队高效运作;
Address guest complaints or suggestions regarding public areas, resolve issues promptly, and provide feedback on improvement measures.
处理客人对公共区域的投诉或建议,及时解决问题并反馈改进措施;
Coordinate with other departments for venue cleaning and setup during large-scale events or conferences.
配合其他部门完成大型活动或会议的场地清洁及布置工作。