Job Summary 工作职能总结
Assist the bar manager to plan, organize and direct all processes of the bar operations to ensures the bar provides quality beverages in a clean and tidy work space and deliver consistent service in line with the standard opening procedures and achieves maximum revenue and profit in line with the budget and forecast
协助酒吧经理计划、组织和指导酒吧运作的所有流程,确保酒吧整洁干净与提供符合标准操作程序提供优质的饮料,可以实现预算和预测最大的利润
Key Duties and Responsibilities 关键角色和职责
Skills Completely understand and maintain all policies, procedures, standards, specifications, guidelines and training programs
完全理解酒吧所有的政策、程序、标准、规范、技巧、指导方针和培训计划
Achieve company objectives in sales, service, quality, appearance and sanitation of the establishment through the training of employees whist maintaining a positive and productive working environment
达到预期公司销售、服务、质量、外观。建立卫生习惯通过员工培训,保持一个积极的、高效的工作环境
To ensures that all colleagues activities adhere to and support the Atlantis Quality Standards
确保所有的同事都遵守与支持亚特兰蒂斯的质量标准
Applies creative solutions and purposes ideas to grow develop and improve the business.
应用创造性的解决方案和用发展的思路提高业务
Achieves sales and profit targets and enhances the margins through effective stock management and minimizing controllable costs
实现销售及利润目标通过有效的库存管理提高利润率,并尽量减少可控成本
Conducts regular team briefings and meetings
定期进行团队会议
Consistency monitors of food and beverages being served and service quality, escalating any major problems/complaints to Management
一致监测食品和酒水出品质量和服务质量,将主要问题/投诉反馈到管理层
Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue
积极推动销售技巧来增加餐厅的收入与超越客人的期望。
Provides specialist advice to customers and colleagues on food and beverages when required
成为食品,饮料专家咨询给客人与员工
Monitors all aspects of food and beverage quality and hygiene and takes immediate corrective action when required
监测各个方面食品和饮料的质量和卫生,并在需要时立即采取纠正措施
Actively seeks and reviews customer feedback in regard to food quality, service and overall satisfaction and takes appropriate and timely action
活跃地向客户寻找有关于食品质量反馈和评论,服务和整体满意度,采取适当和及时的行动如果有出错
Understanding of health and safety requirements and managing employee behavior in accordance with the regulations
完全了解与按照国家健康要求与国家的安全要求来管理员工和运作
To ensure all deliveries are checked in correctly and that all relevant delivery dockets/ invoices are correct.
确保检查所有的发货都是正确的, 也确保相关的送货单/发票是正确的
Monitor bar Variances & Spoilages
监控酒吧栏差异和损坏
To complete all the necessary variance and spoilage report
完成所有必要的差异和损坏报告
To ensure that all services delivered within the bar operation are being charged correctly.
确保全酒吧单子与服务都正确的收费
Ensure that all new staff in the bars receive proper training until they are fully aware of company standards
确保酒吧的所有新员工接受适当的培训与完全了解公司标准前
Be informed and aware of all relevant legislation regarding service of liquor, the sale of tobacco, opening hours, etc
了解有相关酒水,烟草,餐厅运作时间的营业执照
To regularly price check all beverage items from Micros to menu and seek if there are any discrepancies
定期检查所有饮料项目, 系统与菜单对比;并寻求是否有任何差异
Set-up of the outlet in accordance with the pre-determined standards of the operation
与预先确定的标准的操作建立符合餐厅的操作
Manpower planning for the Bar service
对于酒吧服务人力规划
Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of wine and spirits list
详细的酒吧菜单知识,能够全面描述葡萄酒和烈酒清单
A detailed understanding of the wine and spirit list
详细了解葡萄酒和烈酒的菜单
Proactively communicate with the front of house team regarding menu changes, availabilities and specials
积极主动与团队成员沟通有关菜单的更换,特别推销菜,以及菜的供应量
Ensure that all guests feel welcome while receiving an attentive, friendly and courteous service at all times
确保所有客人在任何时候都都能感受到周到的欢迎,礼貌的服务
Ensure that the selection process for applicants is compliant with company procedures
确保求职人的选择过程是符合公司的程序
Responsible for on boarding, training and integration of new starters
负责新员工的上岗培训和整合
Takes full responsibility of the outlet in the absence of Manager
在经理不在的情况下,全面负责餐厅的运作