工作地点:济南花间府·舜庐
职位说明 Job Description:
1. 在前台提供礼貌和高效的服务。
Provide courteous and effective services at the Front Desk.
2. 为到达和离店客人办理登记和退房手续。
Perform registration and check-out procedures on all arrival and departure guests.
3. 在账单系统中修正、更新住店客人的活页档案。
Modify and update the respective folios of the hotel guests in the Opera system.
4. 正确地安排到达客人所需要的房间。
Ensure proper room assignment with the preference of the arrival guests.
5. 根据“团队指引”,为到达和离店团队作好所有必需的准备。
Prepare all necessary arrangement on all arrival and departure groups according to the "Group Instruction".
6. 保证按管理层要求做好每日报表和统计表。
Ensure all daily reports and statistics are generated according to the management requirements.
7. 保证每个备用金有足够的流通现金,并经常进行检查以免短缺。
Ensure sufficient cash float in each service wicket and check constantly to avoid shortage.
8. 分别与有关公司/旅行社再次确认所有的到达预订。
Re-confirm all arrival reservations with respective parties.
9. 严格控制所有的客房钥匙,如有异常应向前台主管/宾客服务经理汇报。
Maintain strict control on all the guestroom keys and report any irregularities to the Reception Supervisor / Guest Service Manager at once.
前台欢迎大使为客人提供发自内心的优质前台服务,主要为客人办理入住及退房,确保客人感觉舒适,并且留下难忘的美好回忆。
The Front Desk Welcomer will be responsible for front desk service to the guests, include check in and check out for the guest. They will provide the high quality services to the guests, to ensure they will have an excellent experience to remember.
为客人和员工高效率地提供食物,做到物美价廉和要按照标准食谱制作并且要符合食品卫生。
协助助理副厨师长在工作区域高效地工作,确保操作运行平稳。
协助自助餐的装饰和装饰品。
Prepare food for guests and associates efficiently, economically, and hygienically as per the standard recipes following the standards and procedures.
Assists Chef de Partie in effectively and efficiently running the working area; ensures smooth operation.
Assist with Buffets decoration items and show pieces.
Provides warm and natural guest services and handles the set-up of daily reservations. Check in and checkout guests and all guest services in accordance with the objectives, performances and quality standards established by Pullman Zhuhai
提供热情和亲切的对客服务,处理日常的预订业务。根据中海铂尔曼酒店的目的和工作标准,为客人办理入住登记和结账手续以及其他所有的服务。
Greetings, receiving guests and assisting with check-in and check-out procedures.
问候、接待客人并协助做好入住登记及退房手续。