1.确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
2.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
3.与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
Audit and ensures that the relevant changes are implemented.
4.根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
5.向客人呈送菜单,回答客人问询并为客人提供关于食品、饮料及服务的建议。
Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
6.在每次用餐结束后清理台面或餐桌并重新摆台。
Clears and resets counters or tables at conclusion of each course.
7.完全了解Micros电脑系统的各方面。
Fully conversant with all aspects of the Micros System.
8.对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配以及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
1. 为了保证使用泳池客人的安全,救生员在任何情况下不得擅离岗位。
Under no circumstances should the Life Guard leave their post. This is to ensure the life and safety of guests using the Swimming Pool
2. 一旦客人进入游泳池/开放水域,救生员必须在游泳池/各瞭望塔随时待命。主要职责是持续观察水面和水中的所有客人。救生员在任何时候都不应该随意离开自己的岗位。
As soon as a guest enters the swimming pool / open water, the life guard must stand by at the pool/ beach watch tower at all times. The main duty is to observe the water surface and all guests inside the water consistently. Lifeguard should NEVER leave their post unattended at any time.
3. 救生员配备了执行所有要求的工具,例如哨子、扩音器、对讲机、电话、急救箱、AED 设备和水测试套件
The lifeguard is equipped with tools to execute all requirements such as a whistle, megaphone, walkie-talkie, telephone, first aid kit, AED device and water test kits.
4. 如果救生员需要从事其他工作或为客人提供服务,或自己用餐、上厕所、休息时,必须在主管的批准下无缝寻求合格的替换人员。
The lifeguard is required to take up another task or services a guest or meals /toilet breaks, the lifeguard must seek a qualified replacement seamlessly with the approval of the Supervisor.
1.确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
2.以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
3.根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
4.向客人呈送菜单,回答客人问询并为客人提供关于食品、饮料及服务的建议。
Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
5.在每次用餐结束后清理台面或餐桌并重新摆台。
Clears and resets counters or tables at conclusion of each course.
6.计算账单费用并收取客人支付。
Computes bill and accepts payment
7.按要求执行收银员职能。
Performs the function of cashier as required.
8.对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives
1.问候、接待客人并协助做好入住登记。
Meets and greets all guests and assists with registrations.
2.确保严格的房卡管理制度。
Ensures the strict control of room keys.
3.确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
4.根据顾客意见调查结果,确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
5.为散客准备欢迎卡及房卡。
Prepares welcome cards and keys for arrival FIT guests.
西厨房热菜:
1.确保所有的菜肴符合菜谱的标准。
Ensures that all dishes from that section are prepared consistently and according to standard recipes.
2.协助厨师长和副厨师长充分落实酒店的标准。
Assists the Sous Chef and Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Procedures and Minimum Standards.
3.监督食品准备和烹制的过程防止浪费。
Monitors food and operating costs and controls these by reducing waste.
4.给员工做适当的培训,提高工作效率。
Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function.
5.客务繁忙时,要到工作间帮忙。
Works in any sections of kitchen when necessary or as requested by the Sous Chef or Chef de Cuisine.
6.保证厨房的卫生符合卫生部门和酒店的标准。
Ensures the sanitation standards for kitchen are being met.
7.了解自己的员工,在客务繁忙时可以高效的安排工作。
Be familiar with all sections of the kitchen to facilitate the flexible use of associates.
8.维护厨房内的各种仪器。
Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage.
9.监督厨房的工作,确保工作符合员工手册的标准。
Supervises the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual
10.保证所有的员工遵守酒店有关于火灾,危险物品的使用和安全方面的规定。
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
11.严格执行额外的合理的任务和职责。
Carries out any other reasonable duties and responsibilities as assigned.