Responsible for proactively soliciting and managing restaurant sales-related opportunities and build up related relationships with potential clients. Actively up-sells each business opportunity to maximize revenue opportunity through hotel visitors. Achieves personal and team related departmental revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer interaction. Provides service to customers in order to grow the business on behalf of The Shanghai EDITION.
负责主动寻求和管理餐厅销售相关的机会,并与潜在客户建立关系。通过酒店访客等渠道最大化收入,挖掘潜在合作。实现个人和团队部门的收入目标。代表上海艾迪逊向客户提供卓越服务,提升客户忠诚度,以发展业务。
· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
· Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
为销售,饮品创新和利润制定部门的规范和程序。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息。
· Delivers daily briefings and attends other Food and Beverage meetings as scheduled
召开每日例会和参加计划好的餐饮部会议。
· Delivers prepared training sessions in line with a departmental monthly calender
按照部们的月度活动日历提供制定的培训课程。
· Prepares for service by ensuring the department’s:
确保部门的以下各项工作就绪为客人提供服务:
· Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
· Equipment is clean
设备干净
· Equipment is sorted and stored
设备分类且存放好
· Glassware is polished
玻璃器皿擦亮
· Requirements for special occasions are ready
· 特别活动的要求准备就绪