· Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds.
与所有的酒店客人建立并保持积极的关系。
· Take action to address theseneeds in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
· Create a positive hotel imagein every interaction with internal and external customers.
在与国内外的客人交流时,努力保持酒店的正面形象。
· Adhere to hotel brandstandards.
坚持酒店的品牌标准。
· Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests.
保持高水平的酒店产品和服务知识,以便向客人解释和介绍相关的服务设施。
· Assist guests and escort themto locations within the hotel at their request.
在酒店内部,如果客人要求,一定要帮助客人并把他带到要去的酒店内的任何地方。
· Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds.
对特殊活动和事件要有了解以便回答客人的需求。
· Maintain current Hotelinformation to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
· Implements Procedures whichenhance the guest experience.
执行正确的程序以提高客人的体验。
· Deals diplomatically andskillfully during guest interactions.
有礼貌,有技巧与客户进行接触。
Position Summary职位概述
Responsible for the duties and activities of Security Officers and Guards during the shift and to ensure established position procedures, patrols and frequencies are followed.
负责监督和指导当班保安员保安员的工作,确保酒店的既定工作程序和巡视工作的正确执行。
Specific Job Knowledge, Skill and Ability工作技能技巧要求:
1. Communicates effectively and clearly.
有效清晰交流。
2. Thorough knowledge of hotel fire、life-safety systems and equipments.
熟悉有关酒店消防、安全生命系统和设备的知识;
3. Good knowledge of hotel security operations.
掌握酒店保安工作程序。
4. Maintain excellence in leadership abilities
保持优秀的领导能力。
1.Greet guests on arrival at the hotel andconduct check-in and registration procedures.
欢迎客人来到酒店,为客人办理入住手续。
2.Check rooms prior to guest check-in toensure they are clean, properly equipped and in a high standard of maintenance.
在客人办理入住手续之前,要为客人核实房间是否打扫好,同时要确保房间的设施等是否符合酒店高标准。
3.To handle guest complaints, inquiries,and comments, log them and initiate appropriate action and follow up.
解决客人的投诉,回答客人的问题,满足客人的需要,并详细记录下来。对于不能满足的问题,要及时跟进。
4.To ensure that guests expectations aremet or exceeded by providing an efficient, friendly and attentive service.
通过提供高效、友好、及时的服务,达到并超过客人的期望。
5.To update guest profile in the hotelcomputer system (Opera).
及时更新客史信息,并将信息输入OPERA系统。
6.To take and forward messages accuratelyand in a timely manner.
准确、及时礼貌地记录并转达信息。
岗位要求
1.College or above
大专(含)以上学历优先考虑
2.Relevant Experience in international hotelbrand will be preferred
具备国际品牌酒店类似工作1年及以上经验
3.Ability of English communication
具备良好的英文听说读写能力
4.Good Communication skills
良好的谈吐及沟通技巧
5.Pleasantly personality, persistent
性格开朗,具有较强的工作责任心
6.Must be well-presented and professionallygroomed at all times
始终保持良好和专业的形象
• Prepares kitchen equipment for use
准备厨房设备以便使用
• Assembles and prepares ingredients for menu items
为菜单上的项目安排准备原料
• Prepares simple food items
准备简单的食品
• Portions and plates food
将食品切片并置于盘子上
• Assists with checking and receiving goods
协助检查和接收货物
• Stores goods
储存货物
• Maintains storage areas
管理储存区
• Cleans and stores equipment
清洁和储存设备
• Cleans premises
清洁房屋
• Handles waste and linen
处理垃圾和布草
• Maintains a hygienic kitchen
保持厨房卫生
• Cleans kitchen and equipment
清洁厨房和设备
• Maintains high standards of personal hygiene
保持高度的个人卫生
• Attends to all briefings
参加所有说明会
• Participates in training
参加培训活动
您的职责是为顾客提供始终如一的卓越服务。 协助确保工程部的运作顺畅、高效,为所有其它运营部门提供有力的支持。
You will be responsible to provide an excellent and consistent level of service to your customers. Assists in the smooth and efficient running of the Engineering Department in support of all other operating departments
拥有电气/机械工程和/或建筑物管理资质,具有最少两年酒店技术工人经验,或是四年在带中控系统的大型楼宇/综合性建筑物中担任技术工人的经验。
Qualification in Electrical/Mechanical Engineering and/or Building Management desirable / · Minimum 2 years work experience as Technician/Tradesman in a hotel or 4 years in a similar large building/complex with central plant