职位描述
Job Summary:
Inspection of guest rooms/suites and designated areas in compliance to hotel standard and procedures. Update the room status upon completion of room cleaning.
岗位概述:
-按饭店标准检查房间或指定区域。
-确保“房间状态”上做更改记录。
Job Knowledge/Skill:
-Supervisory skills. A good eye for details and some organizational abilities.
-2 years Housekeeping Supervisor working experience.
专业知识技能:
-具有领导能力,良好的观察及组织能力。
-2年以上客房部管理员工作经验。
-基本的英语沟通能力。
1. Good knowledge of PA operation.
具有良好的关于PA基本运作方面的专业知识。
2. Effectively understands and uses resources.
有效理解和利用资源。
3. Ability to lead and guide a small group of subordinates.
具备一定的领导能力。
4. Good knowledge for using chemicals and cleaning machine.
具有良好的清洁机器及清洁剂使用方面的技能。
5. Minimum 2 yearsto be PA attendant and 1 year PA supervisor in Housekeeping department.
管家部两年以上公共区域服务员及一年公共区域主管工作经验。
6. Good eyesight.
视力良好。
7. .Must be physically fit and able to work long hours.
身体健康,能够适应长时间工作
8. Good supervisorto people and communication abilities.
良好的管理及沟通能力。
9. Can speak someEnglish at least can read Event Order.
能说简单的英文,能读懂宴会申请单。
Job Description
1.To maintain a high customer service focus by approaching your job with the customers always in mind. With the best working enthusiasm led the restaurant colleagues to serve every guest
在整个工作过程中,始终保持高度的客户服务意识。 以最佳的工作热情带领同事接待好每位客人。
2.Gather and implement all proper tools for running shifts (i.e. schedules, rotation plans, reservations, and checks).
为全日营运提供尽可能的帮助(例如,工作时间表,工作安排,预定)
3.Keep smile and have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持微笑和积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
4.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
5.To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
6.Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
与客人进行积极的互动和交流,征求他/她们的反馈意见
7.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作,保证自己及其他人的安全。
岗位要求
Job Requirements
1.Knowledge of MS office software
能够使用日常的办公室软件
2.2-4 years in a managerial position in 4/5 Star category hotel
二至四年在四/五星级酒店的相关管理经验。
3.Good English skills (written & verbal).
良好的英语口译及书写能力。
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维修,保养和工程设备操作工作要与部门要求相一致
Execute the repair, maintenance and engineering operations according to the departmental standards
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合理的使用和维护所有电气工具设施
Properly handles and maintains all power tools
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按照POMEC部门管理要求,对其他商务人员或技术员予以支持
Assists other trades persons or technicians when requested by POMEC Management
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避免潜在危险的发生,遵从当地法律和法规
Avoids unsightly hazards and complies with all local regulations and codes
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确保所有工作区域干净整洁,在进行维护、维修的时候做好周边保护工作
Ensures cleanliness of all work areas and protects the surroundings when executing duties
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维修、保养工作以及工程运营达到客户的期望
Performs repairs and maintenance works and engineering operations to meet customers’ expectations
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确保管辖区内能耗可以实时测量,仪表正常使用
Ensure energy conservation measures are in place
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确保消防及安全系统操作正常
Ensure fire, life and safety systems are operational
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遇到火灾等紧急逃生的情况,要执行紧急疏散流程。比如参加火警报警及救援工作
Performs emergency procedures relating to fire, life and safety; e.g., such as attending to fire alarms, lift rescue