岗位职责/职位描述
Job Purpose 职位描述
Assigned rooms zone to supervision and inspection work, according to the hotel business objectives to ensure compliance with quality standards for products, provide excellent service for hotel guests.
监督和检查分配客房区域的工作,按酒店业务目标确保符合产品的质量标准,为酒店客人提供
卓越的服务。
Primary Responsibilities 主要职责
· Maintain the Cleanliness and Quality of Floor; Provide Guestroom Experience that Meets Guests’ Expectations
提供符合客人预期的住房体验,保持楼层清洁和质量
· Supervision of the Housekeeping Floor
监管客房楼层工作
· Cleanliness and presence of guestroom.
确保客房的清洁和状态。
· Accuracy in labor and cost control.
确保人工成本及费用成本。
· Management of equipment proper use and maintenance.
确保设备的正确使用和保养。
Knowledge and Experience 知识和经验
· College degree or above
大专及上学历
· Least 3 years working experience in Housekeeping floor section
至少3年的客房楼层工作经验
· Have good communication skill
良好的沟通技巧
· Have similar position in international 5 star hotel
有国际5星级酒店相同的经验
【岗位职责】
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加国际及国内的销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
【岗位要求】
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识
3、良好的公司、企业客户资源
4、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
5、能够掌握和理解市场和竞争
6、良好的人际交往和沟通技巧
7、独立工作和团队工作的能力
8、5年销售与市场推广方面的经验, 包括在星级酒店的管理经验并有最少2年的销售经理经历
Job Responsibility岗位职责:
l Be well groomed and conform to the hotel's dress code and deportment.
穿戴得体、并遵守酒店的着装规定,举止优雅。
l Be informed about daily operations and events.
了解日常运营情况及相关事宜。
l Be highly visible in public area during peak hour.
繁忙时也应具备高度的洞察力。
l Get ready for fast check-in for Elite members,ensure guest rooms keys are in working order prior to arrival.
为精英会员准备好快速入住手续,并且确保客房门卡的可用。
l Physical check on personalize amenities set up forElite, Cobalt and Redemption stay members prior to arrival .
在精英会员,钴卡以及积分兑换到达前为其准备个性化服务并检查妥当。
l Coordinate with General Manager, Head Connectoron personalization card for amenities set up.
在给客人的个性化欢迎卡片上与总经理及前厅经理进行协调沟通。
l Review the redemption stay members to create"surprise and delight" with Loyalty Manager .
与客户忠诚经理一起为积分兑换创造惊喜与喜悦
l Be presence at Lobby,Executive Lounge and Restaurant to create emotional engagement with all Elitemembers .
在大堂、行政酒廊和餐厅与所有精英会员建立情感联系
l Ensure to send Elitemembers arrival notice at least 30 mins to General Manager/Head Connector/Loyalty Manager, to meet and greet during arrival .
确保在精英会员到达前的注意事项在30分钟内通知总经理,前厅部经理或客户忠诚经理,以便他们在精英会员到达时进行欢迎和问候
l Ensure to send Elite member departure notice atleast 30 mins to General Manager/Head Connector/Loyalty Manager to bid fondfarewell during departure .
确保在精英会员退房时注意事项在30分钟内通知总经理,前厅部经理或客户忠诚经理,以便他们在精英会员离店是进行告别。
l End of shift to updateEmpower GXP and reply back to cases from CEC on Elite members .
班次结束时更新GXP授权并通过CEC回复精英成员的诉求。
l Report any unusual occurrences immediately to the ExecutiveAssistantManager/Directorof Rooms.
遇异常情况须及时向房务总监或行政助理经理报告。
l At all times strive to represent Marriott in the most professional andcourteous manner.
任何时候都应该以最专业及最礼貌的举止来展现万豪的风采
Job requirements岗位要求:
lMinimum 3 years of relative area work experiece;minimum 1 years of management experience.
至少3年相关领域工作经验;至少1年管理经验
lCustomer Service Oriented具有“客户服务至上”的理念
l Efficiency高效的工作能力
l Desirable Communication Skill良好的沟通技能
l Organizer较强的组织能力
Team Player良好的团队合作精神
Fluentin English and Chinese. 中英文流利
PreferablyCollege and Above大学本科及以上优先考虑