This position is concerned with overallresponsibility over Health Club operation and personnel with the hotel and aliaison role with all other departmental managers.
此职位的工作职责包括负责整个健身中心的运营工作和部门员工的管理工作，同时负责与其他部门经理之间进行有效的沟通。
1. Finds andserves as liaison with vendors to support events
寻找合适的合作者来增加活动。
2. Developsand manages all group activities (e.g., team building events)
开发和管理组织团队活动（团队建设等）。
3. Conductsinspections and ensuring that the property is getting fixed and maintained.Coordinating the fixes with vendor or own housekeeping/engineering to getfixed.
加强日常巡检以确保财产的维修及保养，区分应该由谁来维修及保养。
4. Ensuresinspection logs are kept up to date.
确保最新的检查记录。
5. Builds andmanages relationship with appropriate vendors responsible for providing anyservice to Resort Operations function.
与在酒店内提供服务的其它合作者保持联系并加强管理。
6. Reviewsfinancial statements, sales and activity reports, and other performance data tomeasure productivity and goal achievement and to determine areas needing costreduction and program improvement.
回顾财务报表，销售和活动记录和其它相关数据来调节生产力分配，目标指数，成本控制和项目改进。
7. developsgame plans to attack need areas and expand on the strengths
开发新的活动计划来改进需要的地方，重点关注。
8. Utilizesbudgets to understand financial objectives balancing costs withambassador/guests satisfaction and quality.
以客人满意程度和质量在预算中合理的分配成本。
9. Ensureseffective departmental communication and information systems through logs,department meetings and property meetings.
确保有效的部门交流和信息沟通都有记录，部门会议和财产会议。
10. Ensuresthat goals are being translated to the team as they relate to guest trackingand productivity.
确保与部门解释目标，因为他们直接对客人服务。
11. Providesexcellent customer service by being readily available/approachable for allguests.
通过亲切合理的方法为所有客人提供卓越的服务。
12. Takesproactive approaches when dealing with guest concerns.
当处理客人问题时应积极主动的方法。
13. Extendsprofessionalism and courtesy to guests at all times.
对客人展现专业和礼貌的态度。
14. Leads byexample demonstrating self-confidence, energy and enthusiasm.
表现自己的信心，有活力和激情来领导。
15. Respondstimely to customer service department request.
对客人的反馈立即做出反应。
16. Motivatesand encourages staff to solve guest and ambassador related concerns.
激发和鼓励员工处理客人问题。
17. Createsand nurtures a property environment that emphasizes motivation, empowerment,teamwork, continuous improvement and a passion for providing service.
为对客服务创造一个良好的环境，强调动机，授权，团队合作，不断改进和充满激情。
18. Organizesand conducts weekly meetings with Resort Operations managers and staff.
组织与部门的每周例会。
19. Coordinate,or provides support for coordinating, all training activities for ambassador inall departments.
在特殊情形下立即做出行为回顾。
20. Rewardsteam as behaviors are demonstrated.
奖励做的好的团队。
21. Promotesboth Guarantee of Fair Treatment and Open Door policies.
发扬公平的待遇和开放的政策。
22. Ensuresthat staffing levels are appropriate to exceed guest expectations and all teammembers meet or exceed hospitality requirements.
确保把员工的服务水平都能超越客人的需求，所有成员面客时会超过好客需求。
23. Ensurethat the team has the capabilities to meet expectations.
确保团队有能力达到预期。
24. Interviewsand assist in making hiring decisions.
面试来做出雇员决定。
25. Meetssemiannually with staff on a one-to-one basis with managers/supervisor.
每半年与员工或主管面对面沟通一次。
26. Ensuresbarriers to achieving goals are being discussed and resolved by the team.
确保与团队讨论解决在完成目标时所遇到的困难。
27. Review andimplement procedures and systems where applicable.
回顾 ，完成进度以及制定制度。
28. Passes oninformation effectively, ensuring that all necessary details are communicatedto the intended person and that any pending action is completed and guestsatisfaction confirmed. Conducts daily briefings, shift handovers, attendsmeetings and effectively communicates information to team members.
确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。
29. Adhere tothe hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
30. To ensure that all team members have a complete understanding of andadhere to the Hotel’s Team member Rules and Regulations.
确保员工充分的理解并遵守员工手册内容。
