To assist in managing the outlet as a successful independent profit centre, ensuring maximum guest satisfaction, consistent with Westin standards, through planning, organizing, directing and controlling the food and beverage operation and admin istration.
作为餐厅的一个中级的管理人员,管理并协助餐厅经理在日常营运中达到客人的最大满意度,贯彻及保持威斯汀的品牌标准。跟进餐厅的工作营运计划,组织和控制餐厅餐厅的管理。
1. Assists to ensure that the Food and Beverageactivities are aligned with the respective Corporate Strategy, and thatthe Hotel Actions have been implementedwhere appropriate.
协助确保餐饮部运作符合其酒店策略,适当执行酒店规章。
2.Oversees the preparation and update ofindividual Departmental Operations Manuals.
监督部门营运手册的准备和更新的工作
3.Conducts regular divisional communicationsmeetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
4.Ensures that all Associates deliver the brandpromise and provide exceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
5.Ensures that Associates also provideexcellent service to internal customers in other departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
6.Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, followingthrough to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
7.Maintains positive guest and colleagueinteractions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
8.Establishes a rapport with guestsmaintaining good customer relationships.
经常亲自证实餐厅客人得到的是好的服务。
【岗位要求】
1.作为餐厅的营业经理和市场专员,依照酒店标准确保餐厅成功运作并独立盈利
To function as the Business Manager and a Marketing Specialist for the Outlet, to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable.
2.Goodteam and time management skill.
较强的团队及时间管理技巧。
3.Teamwork spirit.
较强的团队合作意识。
4. Goodpresentation skills.
良好的演示及演说技能。
1. Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s (Goals Program)
在制定和实施战略计划,预算和KPO(目标计划)时,协助提供财务指导。
2. Prepare consolidated quarterly position assessments for the General Manager.
向总经理提供季度财务情况汇总分析报告
3. Implement and review financial controls and policies
执行和审查财务管理方法和规章。
4. Analyze financial and management reports
分析财务和管理报表。
5. Manage internal and external audits when they occur
对内部及外部审计工作进行管理
6. Provides administrative support to Management with reference to policy enforcement, business advice and operational assistance
通过推进执行管理政策、业务发展建议和运营支持等方式向管理层提供行政管理支持
7. Provide guidance and consultation to department staff, train them to perform job duties.
对部门员工提供指导和咨询,培训员工履行岗位职责。