Base in Pudong Airport
Pre-Opening and operations
· Work with HQ relateddivisions to establish, recommend and follow up on the concept brief, layoutdesign, equipment, product and service matrix, uniforms, expenditure,equipment, manning, operation flow and other services offers and newtechnology. Maintain and manage pre-opening and post opening budget
· Follow up all pre-openingrelated implementation, installation, license and equipment with the Projects,Group Operations and field team, including local contractors and governmentauthorities
· Establish the pre-openingcritical path, OE list, manning and others with the HQ and field teams.
· Manpower recruitment,training and supervision
· Formulate operations’Standard Operation Procedures (“SOP”) according to China operations’ BrandStandard and operational requirements for each PPL outlets’ customization.
Post-Opening operations
· Ensure that the loungesand operations comply with all applicable legislation and well as industrycodes of practice, from an operational level this includes areas such asOH&S, staff rostering, Liquor Licensing, Health & Hygiene, FoodHandling etc
· Identify and driveimprovements and / or implementation of new services and operational policies
· Responsible for hotelP/L, preparation forecast of budget and manpower allocation
· Monitor and report on themarket activities and raise the profile of the Company’s Airport Loungesthrough networking, business contacts and promotion. Formulate long-termstrategic business plan to sustain business growth. Identify new and potentialB2B and B2C business opportunities and conduct business expansion planning
· Handle client complaintand staff grievances
· New projects /initiatives as assigned by management
JOBREQUIREMENTS
· Tertiary educationqualification in Hospitality Management or related discipline
· Minimum 8 years' relevantexperience with 3 years at senior management level in hospitality industry
· Solid hotel pre-openingand operations experience is a must. Knowledgeable in all aspects of managingand leading services and hospitality nature of business or outlet.
· Excellent time managementskills and able to work under pressure
· Detail-minded, efficient,well-planned with good business sense
· Strong communication andinterpersonal skills with analytical mind
· Calm, efficient andorganized
· Excellent personalpresentation and communication skills
· Accountable and resilient
· Multi-lingual, excellentspoken and written English and Mandarin
· Travelling is requiredwhen deemed necessary
