Responsible in achieving the room and partial catering sales
objectives assigned.
Assist the Director of Sales in the development of sales plan, sales
budget and forecast preparation and sales target accounts.
Represents and promotes the hotel by maintaining constant contact with
the market and the customer base locally and internationally through Customer
Relationship Management.
Assist the Director of Sales in supervising the Sales department and to
ensure that all daily tasks are completed in a timely fashion.
Works
closely with the Director/Assistant Director of Event in the overall Events
Sales and Operations, which include the planning, directing and implementation
of Catering/Events strategies towards maximizing potential revenues and yield
Achieving
personal Events sales budget figures.
Achieve the
required number of sales call and entertainment per week as agreed upon
management.
Cover the
agreed upon Industry the fullest extent for maximum business opportunities.
Plan, prep, set up and prepare quality products in all areasof the Pastry/Bake Shop to include, but not limited to pastries, desserts,breads, ice creams, sorbets, creams, jams, displays/centerpieces in accordancewith departmental quality standards and specifications. Maintain organization, cleanliness and sanitationof work areas and equipment.
计划,准备和设置所有包括饼房和面包店的优质产品,包括但不限于根据部门质量标准对点心,甜品,面包,冰淇淋,冰糕,奶油,果酱的进行摆台装饰。保持工作区域和设施设备的归放整齐,清洁和卫生安全。
§ 提供符合酒店品牌要求的酒水服务
Provide qualify beverage services of the brand standard
§ 丰富的酒水知识(特别是鸡尾酒),一年或以上相同职位经验
Knowledgeable on beverage (especially cocktails), one year or more experience in the same position
§ 负责酒店各酒吧的鸡尾酒设计和管理
Responsible for cocktail design and management of all bars in the hotel
§ 具备良好的酒水培训技能
Good beverage training skills
§ 礼貌而高效地的方式处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.
§ 经常亲自证实餐厅客人得到的是最好的服务。
Personallyand frequently verifies that guests in the Outlet are receiving the bestpossible service.
§ 在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项活动达到最佳满意度。
Spendstime in the Outlet (during peak periods) to ensure that the Outlet is managedwell by the respective associates and functions to the fullest expectations.
§ 协助餐厅经理达到月度和年度个人目标和餐厅营业收入。
Assiststhe Outlet Manager to achieve the monthly and annual personal target and theoutlet’s revenue.
§ 与部门成员一起准备年度市场计划,作为完成餐饮部年度市场计划的依据。
Prepareswith the Outlet team, a yearly marketing plan which is the basis of the Foodand Beverage Annual Marketing Plan.
为了吸引和留住优秀的人才,为员工打造无与伦比的体验,深圳柏悦酒店将为你提供以下全面的福利方案。
薪资:
1.提供具有市场竞争力的薪酬
2.年度调薪
3.绩效激励/奖金
福利:
1.10天起带薪年假,工作每满一年增加多一天
2.每年全球凯悦酒店免费住房12晚
3.免费提供设施完备,拎包即可入住的员工宿舍
4.免费提供制服及洗涤
5.HyCare员工认可奖励项目
职业发展:
1.全球凯悦旗下酒店调动机会
2.国内/海外交流培训项目
3.凯悦在线学习平台“My Learning”
4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程
身心健康:
1.丰富多彩的员工活动及节日福利
2.周期性组织运动俱乐部活动
3.免费使用专业心理健康软件
4.自选补充健康福利保险计划
To assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with Assistant Director of Food & Beverage and the Director of Food and Beverage ensuring targets are met and costs are effectively controlled.
协助准备餐饮部的年度业务计划,确保部门目标中全面阐述了酒店的生意目标及员工的需要。
To participate in the formulation of the Annual Marketing Plan to established a list of marketing activities in line with the compilation of the Annual Business Plan.
与餐饮部总监密切配合,协助准备及定期更新餐饮部的部门预算,确保达到经营目标及有效地控制成本。
To maintain the Daily Log Book
保存部门日志。
To submit the following reports to the Director of Food and Beverage, in the absence of the Outlet manager arrange Assistant to do so:
协助餐务部经理准备及发出以下餐饮部文件。
Weekly work schedule.
每月餐厅报告。
Monthly consumption reports of guest supplies.
每月客人用品消耗报告。
Vacation schedule.
假期安排。
Training forecast.
预计培训。
Beverage shortage / overage report.
酒水短缺 / 超额报告。
Guest/staff incident report.
员工事故报告。
To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
根据营业状况排班,确保有足够的人手。
To request guest supplies according to consumption and established par stocks.
根据使用状况和安全库存量申领客人用品。
To maintain the outlet bulletin board.
维护部门信息板。
To attend monthly Food and Beverage meeting and daily operations meeting.
参加每月和每日餐饮部日常会议。
To attend all other meetings and briefings as directed by the Director of Food and Beverage.
参加餐饮总监主持的会议和简报。
To report “loss and found” items in line with the Hyatt Regency Dongguan’s Policies & Procedures.
根据东莞松山湖凯悦酒店的规章制度和程序汇报客人遗留物品的情况。
To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house.
确保部门的前场和后场区域干净、整洁有序。
To liaise and organize with Stewarding and Housekeeping that the established cleaning schedules are strictly adhered to.
联系并且协调餐务部和客房部严格按照清洁时间表进行清洁。
This position for Western Restaurant.
该职位为西餐厅经理。
JD 职位描述
1. Systematically and efficiently calls on Key Accounts within location and reports findings and opportunities to the Director of Sales.
系统有效的对关键客户进行电话联系,并向销售部总监汇报新的市场发现和生意机会。
2.Pre-qualifies and targets Key Accounts, utilising the Fidelio Sales & Events database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
预先确认和锁定关键客户,利用Fidelio销售和宴会资料展开适当有效的销售策略去增加市场份额。
3.Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
通过销售人员的电话或书面沟通,确保酒店充分的向公众展示。
4.Professionally conducts routine telemarketing activities to identify new accounts.
专业地进行日常电话销售,从而辨别我们的客人。
5.Conducts regular Market Surveys and Competitor Researches.
进行正常的市场调查和竞争对手的调查。
6.Consults newspapers,trade journals, and other publications to learn about conventions and social functions.
参考报纸,商业杂志和其他的出版物,从而获取会议和活动的相关信息。
7. Organises prospect files by listing information, such as names of officials and plans for conventions, to be used for promotional purposes.
通过罗列信息,比如组织者的姓名和会议计划等来编辑具有商务生意前途的资料,用于我们的推广和奖励计划。
8.Directs Sales employees engaged in preparing promotional correspondence with travel bureaus,business and social groups.
指导销售人员从事与旅行社和商业社会团体间的商务信函和联系。
9.Confers with Department Heads to discuss and formulate plans for soliciting business.
同部门主管协商讨论,并明确阐述获取生意的计划。
10.Contacts executives of organisations to explain services and facilities offered by hotel and to solicit their business.
联系并向组织者的行政人员解释酒店提供的服务和设施,从而获取生意。
11.Ensures services provided by the department are always available and are always carried out to defined Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
确保酒店提供的服务总是按照部门运营指南所定义的标准执行的,高效,持续和礼貌,而且总是现实可行的。