Oversee daily operations of the hotel switchboard department, ensuring efficient and professional handling of calls, transfers, and message services.
负责酒店总机部门的日常运营管理,确保电话接听、转接及留言服务高效、专业;
Supervise and guide switchboard staff performance, provide necessary training and coaching to enhance team service quality.
监督并指导总机员工的工作表现,提供必要的培训和指导,提升团队服务水平;
Develop and refine switchboard service standards and procedures to align with hotel brand requirements.
制定和完善总机服务标准及流程,确保符合酒店品牌要求;
Address guest complaints and special requests, coordinate with relevant departments to resolve issues and improve satisfaction.
处理客户投诉及特殊需求,协调相关部门解决问题,提升客户满意度;
Manage maintenance and operation of switchboard equipment to ensure seamless communication systems.
负责总机设备的维护与管理,确保通讯系统正常运行;
Compile and analyze switchboard service data regularly, propose improvements and implement optimization measures.
定期汇总和分析总机服务数据,提出改进建议并落实优化措施;
Assist the Front Office Department with related tasks to ensure seamless hotel-wide service delivery.
协助前厅部完成其他相关工作,确保酒店整体服务流畅。