职位描述 Job description
1.确保遵循品牌承诺并始终提供优异的对客服务。
Ensure the delivery of brand promise and provide exceptional guest service at all times.
2.在适当的时候为其他部门的内部客人提供优质服务。
Provide excellent service to internal customers in other departments as appropriate.
3.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4.与客人和同事保持基于良好工作关系的互动接触。
Maintain positive guest and colleague interactions with good working relationships.
5.记录客人点菜并及时提供产品和服务,不得无故延误。
Record the guest order and provide products and services, without undue delay.
6.熟悉并对餐厅菜单和酒单有相当的了解。
Familiar with restaurant menu and wine list.
7.向餐厅领班、主管/副理报告所有困难及问题,以便解决和跟进。
Report all difficulties and problems to captain, supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.
8.保持所有酒水和客人供应品的标准库存量。
Ensure par stock level of all items and guest supplies according to hotel requirement.
9.确保根据要求和运作需要做好餐前准备工作。
Ensure well prepare before the meal according to requirement and operation need.
10.清洁并重新摆设餐台和餐桌。
Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
11.根据要求准备及服务鸡尾酒。
Prepare and serve the cocktail based on the request.
任职要求 Qualifications
1.至少三年大专。
Minimum 3 years’ college education.
2.一年相关经验或与此相当的教育和相关工作经验结合的背景。
1 years related experience or an equivalent combination of education and work-related experience.
岗位职责:
1、负责实现自己的市场部分的客房和餐饮的目标
Responsible in achieving the catering sales target and hotel budget of his/her markets and business segments
2、代表酒店通过客户关系管理,与本地和国际市场的客户保持密切的联系并推销酒店
Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his/her responsibility through Customer Relationship Management.
3、在销售拜访中,按照万豪及喜达屋集团的指导方针实施交叉销售During sales calls, carries out TeamHot program in accordance with Marriott Group and Starwood policies
岗位要求:
1、能够掌握和理解市场和竞争
Ability and understanding of the market and competition
2、2年销售与市场的经验, 最好有国际连锁酒店任职销售的岗位经验
2 years experiences in Sales & Marketing, better to have experiences as Sales position with international chain hotel
3、良好的人际交往和沟通技巧
Good interpersonal & communication skills
职位描述 Job description
1.准备餐厅服务 Prepare an Outlet for Service
清洁餐厅设施 Clean outlet equipment
分类及储存餐厅设备 Sort and store outlet equipment
处理玻璃器皿 Handle glassware for service / flatware for service and china for service
处理刀、叉、匙等餐具 Prepare for buffet service
准备备餐台Prepare tables
准备服务设备和材料Prepare service equipment and materials
接收和记录预订T ake and record reservations
2.提供餐厅服务 Carry Out Outlet Service
在工作区域确保制服整洁、大方
Wear appropriate uniforms for the area, as supplied by the hotel.
提供彬彬有礼的专业餐饮服务
Serve Food & Beverage in a friendly and professional manner.
向客人问候并安排为其安排座位
Greet and seat guest
任职要求 Qualifications
1.大专毕业证书 College Certificate
2.一年相关经验或与此相当的教育和相关工作经验结合的背景。
1 years related experience or an equivalent combination of education and work-related experience.