BASIC FUNCTION基本职责 Responsible for planning, organizing, leading, supervising, coordinating, reviewing, and participating in the daily work of front desk employees. 负责计划，组织，领导，主管，协调，审核和参加前台员工的日常工作。 DUTIES AND RESPONSIBILITIES 职责和义务 1.Supervise, coordinate and participate in the daily work of front desk staff, such as: assigning rooms to guests; Control and handle keys, information, and correspondence for guest rooms; Provide information; Timely update the room situation for the purpose of selling rooms; Keep relevant records for statistical reporting purposes; Maintain accurate records of guest history/registration cards; Provide accurate room occupancy rates 主管协调并参与前台员工的日常工作，如：为客人分房；控制和处理客人房间的钥匙，信息和信件；提供信息；及时更新房间情况以便销售房间；保留相关记录以备统计报告；保留准确的客人历史/登记卡的档案；提供准确的客房入住率. 2.Ensure that the daily work of all front desk staff is carried out in accordance with the established procedures and standards 确保所有前台员工的日常工作根据拟定的程序和标准进行 3.Ensure the accuracy of guest bills, room rates, and other information, and check them before handing them over to the audit 保证账单，房价等信息的准确性，交审计进行审核 4.Ensure that guests' needs, inquiries, and complaints are appropriately addressed and resolved through mediation 确保客人的需求，询问，投诉适当处理和调解了 5.Monitor the daily list of arriving guests, record VIP guests and other special instructions or requests, and complete them according to the requirements 监察每天的到达客人名单，记录下贵宾客人和其他特别指示或要求并根据要求完成 6.Work closely with the housekeeping department to monitor guests' room status 与客房部密切合作留意客人的房态 7.Compare the room status report of the housekeeping department with that of the front desk department, and notify the front desk manager/guest service manager of any discrepancies 将客房部的房态报告与前厅部的比较，一旦有任何差异通知前厅部经理/宾客服务经理 8.Understand the knowledge of group members and provide training on relevant skills for front desk colleagues 了解集团会员知识，对前台同事相关技能培训 9.Fulfill the obligations of all department heads and other assigned tasks 履行所有部门主管的义务及其他指派的任务 JOB SPECIFICATION工作要求 1.Must be familiar with the operation of the front desk 必须熟悉前台的操作 2.Strong oral and written communication skills 口头表达和书面表达能力强 3.Able to communicate with people of different personalities 能与不同个性的人交流 4.Proficient in local city history, famous historical sites, shopping areas, theaters, etc., in order to provide better service to customers 精通当地城市历史，名胜古迹，购物区，剧院，等等，以便提供给客人更好的服务 5.At least 2 years of work experience in international standard hotels 至少2年以上在国际标准酒店工作经验 6.Language proficiency: fluent Mandarin; Master English conversation skills 语言能力： 流利的普通话、掌握英文会话