Majorly focus on Service Center daily operation, implement Service Center policy and service standard, provide a friendly and punctual wake-up call service and information inquires to ensuring a seamless experience for the guest telephone.
主要负责一键式服务中心的日常运营,执行一键式服务中心的政策和服务标准,友善和准时的为客人提供叫醒和问询服务,来确保客人的电话体验。
· Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
· Service oriented with an eye for details
以服务为导向的敏锐洞察力
· Good presentation, influencing skills
优秀的表达、影响能力
· Adaptable and flexible and able to embrace and respond to change effectively
适应性强,灵活并能有效地接受和应对变化
As a Service Leader - Customer Sales, we rely on you to
* To provide the highest level of hotel reservations service to promote customer satisfaction/retention while optimizing booking opportunities.
* To undertake other duties and responsibilities as required by Management.
We are looking for someone who:
* 1-2 years experience in a similar capacity.
* Excellent oral and written English.
* Commitment to professional values.
* Creative and open-minded.
* Experience in local market.
作为宾客服务主管 - 预定部,我们希望您承担以下职责:
* 提供最高水平的服务,在优化预订机会的同时提高客户满意度/保留率。
* 执行上级经理要求的其他职责
候选人应具备以下能力:
* 1-2年类似工作经验
* 优秀的英语听说读写能力
* 对职业价值的承诺
* 有创造力,开放性思维
* 有本地市场经验
岗位职责
1.掌握房态,每天定时编发房态表,并通知客房楼层。
2.做好信息收集和资料积累工作,准确回答宾客问询。
3.负责客房所有钥匙的管理和收发工作。
4.负责捡拾物品和遗留物品的登记、存放和处理。
5.负责部门考勤和餐卡统计工作,领发员工工资、奖金、补贴。
6.负责每日楼层人员的统筹安排及休班。
7.负责对讲机、值台电话的管理。
岗位要求
1.有相关工作经验者优先。
2.身体健康,五官端正,无不良嗜好。
3.能熟练操作日常办公软件,有一定的文字处理及沟通协调能力。
4.有一定的英语基础。
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.