Performs check-ins and check-outs efficiently.
高效率地办理入住和退房手续。
Performs cashiering functions efficiently.
高效率地执行收银的业务。
Handles all guests’ requests or enquires promptly and efficiently.
迅速有效地处理所有客人的要求。
Monitors interface Lost Postings regularly.
定时地监督系统的漏帐。
Immediately reports and turns over lost and found items at all times.
处理失物招领时能够迅速报告并上交物品。
Possesses full knowledge of emergency procedures.
实践和熟练掌握紧急事件处理程序。
Prepare room key and welcome folders for all guests.
为所有的客人准备钥匙卡和欢迎卡。
Must greet all guests with warm and natural standard at every guest contact point. (Moment of Truth)
在每一次与客人接触时,必须热情和自然地称呼,向客人问候。
Ensure all guest information are keyed in Public Security Bureau computer and transmitted to PSB every morning without fail
确保所有客人的信息输入到公安局的电脑系统,并在规定时间将信息正确无误的发送到公安机关。
Coordinate closely with Housekeeping on all guest request / complaint related to Engineering and feedback to guest of action and check satisfaction.
与客房部紧密合作解决客人有关于工程方面的要求和投诉,反馈给客人并检查满意度。
Profile of
Competency:
工作能力:
·
Preferably with
service experience in relevant industry.
有在相关行业工作的经验。
·
Preferably
experience with any PMS programs.
有处理PMS系统的经验。
·
Adaptability and willing to grow with the company.
适应并愿意与公司共同成长。
·
Positive and
cheerful disposition.
积极乐观的性格。
Language :
语言能力:
·
Able to converse
in English fluently.
英语流利。
Education :
教育:
·
Preferably ‘O’
Level qualification.
大专及以上学历。
Job Responsibility:
Co-ordinate all kinds of training available in the Hotel and perform training administration duties, also assist Shenzhen area 4 hotels training related work.
Job Requirement:
1.Well communications skills
2.Capable to organize
3.Fluent in oral and written English
4.Knowledge of computer(word, excel etc), familiar in PPT & design area is preferred