【岗位职责】
· Assist the Guest Service Manager, responsible for the daily operation of the restaurant.Lead department employees to carry out assigned work tasks.Guide and inspect the work status of department employees.
协助宾客服务经理，负责餐厅的日常运作。带领部门员工执行安排的工作任务。指导并检查部门员工的工作状况。
· Based on the restaurant's operational situation, propose rationalization suggestions and maintain good communication with department superiors and subordinates.
根据餐厅的经营情况，提出合理化建议，并与部门上下级之间保持良好的沟通。
· Supervise and implement according to the rules and regulations of the restaurant.
根据本餐厅的各项规章制度开展各项工作并对员工进行督导。
· Assist the department manager in arranging the shifts of restaurant personnel in a reasonable manner, ensuring service standards and maintaining attendance records.
协助部门经理合理安排餐厅人员的班次，确保服务水准并做好考勤。
· Listen to customer feedback, handle customer complaints, and promptly report and seek approval from superiors if there are any issues.
听取客人意见，处理客人投诉，有问题及时向上级报告、请示。
· Complete daily reception work according to standards.Timely inspect the condition, cleanliness, hygiene, and service quality of items and facilities to meet the required standards and specifications.
按照标准完成每日接待工作。及时检查物品及设施的状况、清洁卫生、服务质量，使之达到所要求的规范和标准。
· Set up meeting/catering table in advance according to the requirements of the BEO,Provide professional and thoughtful services for our conference/catering guests.
根据团单的要求提前准备好会议/餐饮的摆台，并为我们的会议/餐饮客人提供专业周到的服务。
· Understand the working procedure and related knowledge of the restaurant kitchen, Maintain good communication with the kitchen.do a good job in front and rear field coordination.
了解本餐厅厨房的工作程序和相关知识，与厨房保持良好的沟通，做好前后场的协调工作。
· Carry out business training for subordinate staff, develop and train restaurant personnel.
对部门员工进行日常服务标准培训，做好餐厅人才开发和培养工作。
· Coordinate with other departments to ensure guest satisfaction with food and beverage products and good service.
与其他部门保持良好的工作联系，使客人得到满意的餐饮产品和周到的服务。
· According to the material management system, responsible for the strict management of the restaurant equipment, materials and utensils, supervise the staff to do a good job of safety
根据物资管理制度，负责对餐厅设备、物资、用具等实行严格管理及日常维护，督促部门所有员工做好安全工作
· Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
及时对危险的情况采取补救措施，并对经理通报存在的潜在危险。
· Reasonably manage the warehouses of the ADD and meeting room, ensuring that all items are properly stocked and arranged in a reasonable manner
合理管控西餐厅和会议室的库房，所有物品做到进出有度，合理安排。
· Maximize the control of departmental item damage rate in daily work
在日常工作中最大限度控制部门的物品破损率。
· Controls and monitors departmental costs on an ongoing basis to ensure performance against budget.
按现行标准监控部门成本以确保符合预算。
· Responsible for handling all catering related accounts related to the current shift.
负责处理当班次所有涉及到的餐饮类账目。
【任职资格】
· College degree or above and major in hotel management is preferred
· 具有大专以上学历和酒店管理专业优先。
· Knowledge of hotel management and other industries
· 具备酒店经营管理和其他行业知识
· Proficient in typing and computer operation, with a certain level of foreign language
· 能熟练地进行打字和电脑操作，具备一定的外语水平。
· Have certain organization and coordination ability, strong executive force, strong dedication to work and sense of responsibility, with good professional ethics, good health, dignified and generous appearance.
· 具有一定的组织协调能力，较强的执行力，强烈的事业心和责任感，具有良好的职业道德，身体健康，仪表端庄大方。
Qualifications –
学历
· High school or vocational high school diploma
· 具有高中或职业高中学历
Experience –
经验
· At least 1years experience as a western restaurant or banquet hall supervisor in a 5 star hotel.
· 有1年以上五星级酒店西餐厅或者宴会厅主管工作的经验。
