Sales Coordinator销售协调员 【职位描述】 Primary Responsibilities主要职责 Reporting to Director of Sales, responsibilities and essential job functions include but are not limited to the following:  • Consistently offers professional, engaging and friendly service  • Sales Coordinators are required at all times to be in observance of Hotel and Company policies and procedures, and interdepartmental cooperation  • Observance of Hotel and Company policies and procedures are to include the promotion and participation in the Colleague Engagement Survey , Health and Safety and JD Power initiatives • Administrative support to the Sales Managers to include but not limited to, proposals, contracts, expense reports, entering sales activities into Opera Sales & Catering, answering the telephone, responding to e-mails, checking guestroom and function space availability, making room reservations for clients, amenity forms and transportation requests • Participates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brands • Maintains positive relationships with all guests and vendors • Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards • Ensures delivery of expected guest service through follow up and coordination with other hotel departments   • Actively participates in prescribed sales training • Other duties, as assigned 直接汇报上级为销售总监，该职位的责任和基本职能包括但不仅限于以下内容：  • 始终如一地提供专业、友好和周到的服务 • 确保向内部和外部宾客提供主动、周到的服务 • 优先处理所有电话和上门拜访，根据需要安排预约 • 与所有客人，供应商，同事以及全球分销网络保持良好关系 • 确保所有的促销资料都是更新的 • 准备并发出月底报告 • 公司客户销售协调员必须始终遵守酒店的政策和程序，以及部门间的合作 • 协助销售处理包括但不限于，报价书，合同，花费报销，输入销售活动在系统中，接听电话，回复邮件，查客房和场地预定情况为客户预定房间以及用车需求 • 根据费尔蒙标准，通过使用Opera S&C系统维护客户、联系人、活动和业务细节 • 跟进活动与其他部门沟通，确保为客人提供超过预期的服务  • 积极参加指定的销售培训 • 上级主管安排的其它任务 Knowledge and Experience知识和经验 • Previous experience is an asset  • Knowledge of Opera Sales & Catering, Opera PM, Outlook; Word; Excel; Power Point  • Successful completion of the Sales Manager FSI  • Previous hotel experience either in Sales or an Operational Department an asset  • Must be able to work well under pressure in a fast paced and constantly changing environment • Good written and verbal communication skills • Must be fluent in Chinese  • English as a second language an asset • 有销售经验优先 • 有相关领域的本科学历者优先 • 需要出色的书面和口头沟通技能 • 出色的人际交往和问题处理能力 • 高度负责和可靠 • 能够将注意力集中于宾客的需求，在任何时候始终保持冷静和礼貌 • 要求能熟练操作计算机尤其是微软应用程序和/或相关计算机应用程序  • 能在压力下胜任工作 • 流利的中文读写能力 • 良好的英文读写能力  Your team and working environment: Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. 成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。 成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。 Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS