Night Manager
Key Responsibilities 主要职责
1. As a representative of Senior Management, Duty Manager will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Duty Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.
作为酒店高级管理层的代表,当班的值班经理要负责处理客人的问题和投诉。在处理这些情况的时候,值班经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。
2. Duty Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel.
值班经理要负责重要客人的迎领工作。要确保重要客人抵达酒店时感觉舒适并受到了热情的欢迎。
3. Bid farewell to every corporate guest and all VIPs upon their departures.
与每一位团队客人和VIP客人离店时道别。
4. Duty Manager is responsible for the security control of the hotel keys whilst on duty.
在当班时,值班经理根据安全需要负责控制酒店的钥匙。
5. Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.
每天/晚需要负责进行整个酒店的安全和日常的设备检查工作。
6. Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.
负责解决当班期间发生的安全问题。
7. Duty Manager is to ensure and oversee that the Receptionist, Supervisor and Guest Relation Officer shift procedures/duties are completed on time and are procedurally correct.
值班经理要负责监督前台接待员、主管、宾客关系主任及时准确地完成本职的日常工作。
8. To ensure that computer reports are done as scheduled.
要确保日常电脑报告的完成。
9. To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.
负责向其它班次协调交班记录上需要沟通的事项。
Qualifications 资格要求
1. Strong guest interaction and interpersonal skill.
优秀的对客服务和沟通技巧。
2. Good language ability in both Chinese & English.
优秀的中英文沟通能力。
3. Independent, committed and well-organized.
独立性强、忠诚可靠并具良好的组织能力。
4. Ability to work under pressure.
能够在强大的压力下工作。
5. Be familiar with the Front Desk System, Opera System.
熟悉前台操作系统,Opera系统。
6. Have good command of Word & Excel.
熟悉 Word 和 Excel 操作。
Conduct daily hygieneinspections in all food preparation and storage areas时刻按照当地法规和万豪食品安全体系标准来保持酒店的食品和储存的安全
Conduct hygiene relatedtraining to associate with hand outs and keep attendance records进行食品安全方面有联系的培训并做好培训记录
Is highly visible inoperations在日常运作中起到明显的指导作用
Inform his/hersupervisors on any ir-regulations or violations of local laws or MarriottStandards and will try to solve issues by his own as much as possible如遇到谁违背当地法规和万豪食品安全体系标准的情况时请及时汇报你的上属主并立即解决此问题.
Will establish a goodbusiness relation with local hygiene bureau和当地所属的食品监督所保持良好的工作关系
Has to attend anyhygiene inspections with local authorities who come to inspect hotel在酒店接受到例行检查时必须当场, 并做到良好沟通
Takes food sample andget them analyzed. In house or external做好对内对外的食品留样工作并加以分析
Applies fully with hotel rules and regulationsas per associate hand book严格依据员工手册遵守酒店内的规章制度
Punch in and out withpersonal hotel ID card (not transferable) 上下班要使用员工卡打卡(此卡不可转让他人)
If sick, report immediately to your supervisor. 如遇病假请及时汇报你的上属主管
No associate to be on the property after workinghours without authorization. 在未得到认可的情况下员工下班后请勿在酒店内逗留。
Attends the daily15 minute training session. 参加每天部门内的15分钟培训
Inform supervisor of any problems or complaintswhen they arise当遇到任何问题或是投诉问题时请及时和你的上属主管取得联系