Reporting directly to the ReceptionManager, the Reception Supervisor is directly responsible for handlingtelephone inquiries, guest arrivals and the subsequent input into the computersystem. On a broader scale the ReceptionSupervisor must work closely will all Front Office and Sales & Marketingpersonnel, and in particular, Sales & Marketing, providing lead advice andconstant "feedback" concerning both inquiries and firm reservations.The Reception Supervisor must at all times maintain a professional, friendlybusiness manner in all guest and client liaison, personally, in correspondenceand on the telephone. The Reception Supervisor is also to pay particularattention to the use of the Guest History facility in the OPERA Front Officesystem.
直接向前台接待经理汇报工作。前台主管直接负责处理电话查询，将抵达客人的资料和有关信息输入电脑系统中。从更广的角度上讲，前台主管的工作必须紧密结合所有前厅部和市场销售部的工作。特殊情况下，销售部会提供重要的建议和有关公司预订的反馈。前台主管要注意运用OPERA办公系统中的客史资料。
1、The ReceptionSupervisor is responsible and accountable for all operations in relation to theReception area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical informationrelevant to reservations must be ofhigh quality. You should strive to provide the most comprehensive and accurateinformation, to telephone callers, guests and other staff and Departments ofthe Hotel.
前台主管在当班期间要对所管辖的前台接待的运作负责。输入电脑的资料，日常登记资料和有关预订的统计资料必须有较高的准确性。须为来访人员-客人和饭店其他部门的员工提供全面的和正确的信息资料。
2、The OPERAcomputer system contains a comprehensive guest history option, and it is theresponsibility of the Reception Supervisor to ensure that hotel has the best,most accurate and most personalized individual guest histories.
OPERA电脑系统中保存有全面综合的客史资料，前台主管要对酒店的客史档案负有责任。以确保客史档案是最好的、最准确的。
3、Responsible toensure that all information relating to a reservation is keyed correctly into OPERAand is having the highest quality, and errors are kept to an absolute minimum.This practice will allow the production of true and correct statisticalinformation, which will in turn enhance the overall Hotel operation.
要负责所有的预订资料准确地输入OPERA电脑系统中。要将错误减少到最少。准确真实的统计资料将保证整个饭店的正常运转。
4、Be concerned withstaff discipline and staff performance and help to develop skills for all staffwithin the section.
监督管理员工的日常工作并帮助本岗位员工提高工作技能。
5、 Responsible foradvising relevant Senior Management of all incoming VIP guests so that specialrequirements that may need to be attended to are auctioned accordingly.
要负责向上一级管理人员汇报所有即将抵达的重要客人的情况，以便能够进行特殊的安排。
6、Ensure that allguest queries, inquiries and requests are attended to in a helpful,professional yet warm and friendly manner.
确保所有客人的询问和要求能够得到及时、热情、友好的帮助。
7、Checks the dailyArrival List, Special Arrival List for VIPs, repeat guests and FITs.
检查每日预抵客人表、重要贵宾、回头客和散客的预计抵达表。
8、Directs andsupervises the Receptionist in guests’ registration in terms of roomassignments and allocation.
直接管理前台接待员的工作，为客人登记、分配房间等。
9、Ensures that thepre-printed Registration Cards are checked against the Arrival List to determinethat all reserved rooms have pre-registered cards.
通过预抵客人表检查所有预先打印出的登记单，以确保所有的预订房间都已经事先做了登记。
