【岗位职责】
·
Cleans and maintains guest
rooms, guest corridors, linen rooms and cupboards according to set standards
and procedures
·
按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。
·
Replenishes guest supplies
·
补充客用品。
·
Ensures guest services
specified by superiors and guests requests are promptly and courteously met
·
及时、礼貌的完成上级指定的对客服务并满足客人的要求。
·
Ensure laundry dry cleaning list has been completed by guest before
calling AYS for collection.
·
确保送洗的衣服是客人填好单子的
·
Prepare room attendant report,ooms are checked properly and that
discrepancies are properly marked down in the report. Inform the Floor Team
Leader.
·
填写员工工作表并将差异房情况报告当班主管。
·
Ensure proper used of the
chemical
·
确保正确使用清洁剂。
·
Ensure proper used of the
cloth.
·
正确使用抹布。
·
Disinfect the Chinaware and Glassware according to
the standard.
·
按照要求进行杯具消毒。
·
Reports damage or malfunction
in hotel rooms to superior
·
向上级汇报酒店客房内的损坏或故障情况。
·
Maintains equipment in proper
state of cleanliness and repair
·
保证设备的清洁和修缮。
·
Maintains a section room report
·
完成区域客房报告。
·
Maintains a daily room
checklist
·
完成每日客房检查工作单。
·
Meets with superior and takes
on daily assigned tasks
·
与上级会面并承担每日分配的任务。
·
Reports and submits lost and
found articles to superior immediately
·
及时向上级汇报和上交与客人遗失物品。
·
Report guest complaints to
superior immediately
·
及时向上级汇报客人的投诉。
·
Reports unusual
behavior/activities on floors to supervisor
·
向上级汇报楼层里的反常行为和活动。
·
Records room status in
allocated section accurately
·
准确记录在划定的区域内的房间情况。
·
Complies with hotel’s health,
safety and hygiene policy
·
遵守酒店的健康、安全和卫生政策。
·
Adheres to personal grooming
and hygiene standards
·
保持个人仪容和卫生标准。
·
Attends meetings and training
sessions as required
·
按要求参加会议和培训活动。
·
Creates and maintains floral
arrangements
·
制作并保持插花。
·
Carry out valet services when
required including delivery of linen or processing laundry orders
·
如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。
·
Remove room service trays and trolley from rooms. All rooms trolleys and
trays left in the rooms or corridor are to be removed to the service pantry
IMMEDIATELY, for collection by room service staff. Instruct Housekeeping Order
Taker to inform Room Service for collection as soon as noticed.
·
移走房内或走廊上客房送餐的盘子和车子并打电话给办公室文员通知服务员立即收走
