Based within the Food & Beverage in Guangzhou, the Bar Concept Assistant Manager is responsible for the operational and financial aspects of the bar operation. He/she offers support to the Bar Manager in overseeing the overall organization, ensuring the implementation and consistency of the company standards. The Bar Concept Assistant Manager reports to the Bar Concept Manager.
该职位位于广州文华东方酒店餐饮部,酒吧概念副经理负责酒吧运营的运营和财务方面。为酒吧经理提供支持,监督整个组织,确保公司标准的实施和一致性。酒吧概念副经理向酒吧概念经理汇报。
工作职责/职位描述:
领导与支持酒吧的所有同事。
根据公司的指导方针,政策和标准,对员工进行培训,安排和评估。
确保酒吧的盈利能力,效率,和创造力
制定日常物品补充的流程,并将职责交由员工执行。
创造所有工作岗位日常工作职责,请监督实施和贯彻的情况。
时刻监督酒吧保持清洁与维护。
通过审查各种服务质量审计报告、客人意见卡和客人事件报告,确定服务和餐饮质量的改进领域,并制定行动计划。
鼓励积极主动、高效和有效的跨部门沟通,以促进团队合作和热情的氛围。
按照广州文华东方酒店的程序,进行并协助同事咨询和纪律处分程序。
通过对服务人员的适当监督,确保酒店设备的适当护理、安全和维护。
保持和发展持续不断的培训,来确保同事们在工作中提供高水平的专业服务。
岗位要求:
较强的交际与解决问题的能力。
丰富的食物和酒水产品知识。
责任心强,值得信赖。有团队精神。
能在压力与快速的工作节奏下很好的完成工作。
沉稳冷静,彬彬有礼,专注于顾客的需求。
英语语言技能:
口语:会话/优秀
写作和阅读:优秀
The Lady in Red(or gentlemen in red) is an iconic symbol of Kempinski and is in essence the Hotel Ambassador. As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.
红衣女郎(或红衣绅士)是凯宾斯基的标志性象征和酒店的大使。作为总经理的左膀右臂她需要欢迎和欢送客人。负责与所有客人交流和提供高层次的服务。红衣女郎有权为客人的满意做出直接决定。
Main Responsibilities 主要职责:
1.Welcome, facilitate and bid farewell to as many guests as possible
尽可能多的欢迎、欢送和帮助客人。
2.Top VIPs must be welcomed upon arrival, escorted to their room and bid farewell upon departure.
特别重要的贵宾必须在大堂欢迎并护送客人到房间,退房时欢送。
3.Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. Introduce relevant information to guests as needed.
深入了解酒店的产品知识和城市信息,在需要时向客人介绍相关信息。
4.Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
维护好客人需求和投诉报表,跟进同时通知相关部门。
5.Perform the duties of duty manager to ensure the normal operation of front desk.
行使值班经理的工作职责,确保前厅正常运作。
Job Profile 任职资格:
1.Luxury Hotel Experiences,knowledge of hotel products and services.
豪华酒店工作经验,熟知酒店产品和服务。
2.Good Communication skills.
良好的沟通能力。
3.Knowledge of VIP welcoming protocol
熟知贵宾欢迎礼仪。
4.Knowledge of hotel operations & Computer systems
熟知酒店运营和电脑知识。
Responsiblefor ensuring effective communication between General Manager with hotel staff,guests, vendors and the Executive Office. Assisting in the operation of GeneralManager 's office in accordance with hotel policy.