岗位职责
-Effective communication skills in both Chinese & English.
有效的中英文沟通能力。
-Strong guest interaction and interpersonal skill.
优秀的对客服务和沟通技巧。
-Able to train and motivated staff
有培训和激励员工的能力
-Possess supervisory skills, independent, committed and strong execution capability.
独立性强、忠诚可靠并具良好的执行能力。
-Be expert of Opera system.
熟练操作Opera系统。
-Be expert of Office Software.
熟练操作办公软件。
-Experience in the FD Agent position for over 2 year will be preferred.
具有在前厅部最少超过2年的前台接待职位工作。
核对OTA(On-LineTravel Agency)佣金及及时跟进回款;
Verify the OTA (On-Line TravelAgency) commission and promptly follow up on payment collection.
合同管理;
Contract Management.
税务专员(每月增值税及季度印花税的申报);
Tax Specialist (Monthly VAT andQuarterly Stamp Duty Declaration).
保险(车险、财产险、公众险);
Insurance (car insurance,property insurance, public liability insurance).
政府网站-如申请年报及其它;
Government website - such asapplying for annual reports and other
其他-如代订机票等。
Others - such as booking ticketson behalf of others.
总出纳
GeneralCashier
岗位职责/职位描述
-To have complete knowledge of the operational systems at Front Office.
全面掌握前厅部操作系统专业知识。
-To have complete knowledge of Shangri-La standard operating policies and procedures.
全面掌握香格里拉标准操作政策和程序方面的知识。
-To have complete knowledge of Shangri-La Program e.g. Golden Circle, FFP, Guest History.
全面掌握香格里拉会员活动知识。例如贵宾金环会,飞行里程计划, 客史记录。
-Builds relationship with guests to delight and gain loyalty.
与客人建立友好关系, 使其喜出望外赢得客人忠实感。
-Notes, collects and actions on any guests preferences.
确保宾客喜好表的记录, 收集和行动实施。
-Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
根据酒店的政策和程序确保专业地处理与客人的关系,并且关心客人。
-Prepares on day groups arrivals and departures.
准备当天团队的到达和离店。
-Prepares for next days group arrivals and departures.
准备第二天的团队到达和离店。
CHARACTERISTICS REQUIRED
要求
- Good Health.
身体健康
- Has a rather good grasp of both written and spoken English
相当好的英文口语及书写领会能力
- Knowledge of computer
电脑知识
- Able to work flexible hours.
能适应灵活的工作时间