Plan and co-ordinate the provision of friendly, efficient services to guests
进行相关计划和协调工作,以确保向客人提供友好和高效的服务
Schedule activities for guests
安排客人的活动日程
Plan and co-ordinate all promotional activities targeting clients
计划和协调所有针对客户的促销活动
Trace relevant statistics about clientele
对客户的相关统计数字进行跟踪
Co-ordinate and supervise all activities for guests
协调和监督对客人开展的所有活动
Assist with check-ins/check-outs of clients
协助客人办理入住和退房手续
Greet Guests upon arrival
在客人抵店时进行迎接
Room Guests
为客人安排客房
Cover guest relations desk
负责客户关系台的工作
Assist guests with airline bookings and reconfirmation’s
协助客人进行航班预订和确认
Assist all departments in being receptive to the needs of guests
协助所有部门满足客人的各种需求
Attend recreation activities when necessary
如有必要,可参加一些相关招待活动
Assist in any other duties when required by the Guest Relations Manager
按照客户经理的要求对其它任务进行协助
Provide feedback from Guests to Front Office Manager for action
将从客人处得到的反馈向前厅部经理汇报,以期采取相应行动
1.Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel and brand.
根据酒店和品牌的烹饪指导和流程,制作并展示菜肴。
2.May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organized
视活动或餐饮提供方式而定,可能需要在客人面前在餐厅内准备食物。
3.Ensures that dishes are well presented, of a high standard and at the right temperature.
确保在合适的温度下,高质量、高标准的呈现菜看。
4.Depending on the hotel, may be asked to receive deliveries, check and store merchandise.
根据酒店要求而定,可能需要参与收货、检查及贮存货品。
5.Carries out and coordinates the organization,
preparation, production, presentation and assures the high standard of culinary services offered to guests.
执行并协调组织、准备、生产、展示和确保为客人提供的高标准的烹饪服务。
· Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds.
与所有的酒店客人建立并保持积极的关系。
· Take action to address theseneeds in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
· Create a positive hotel imagein every interaction with internal and external customers.
在与国内外的客人交流时,努力保持酒店的正面形象。
· Adhere to hotel brandstandards.
坚持酒店的品牌标准。
· Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests.
保持高水平的酒店产品和服务知识,以便向客人解释和介绍相关的服务设施。
· Assist guests and escort themto locations within the hotel at their request.
在酒店内部,如果客人要求,一定要帮助客人并把他带到要去的酒店内的任何地方。
· Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds.
对特殊活动和事件要有了解以便回答客人的需求。
· Maintain current Hotelinformation to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
· Implements Procedures whichenhance the guest experience.
执行正确的程序以提高客人的体验。
· Deals diplomatically andskillfully during guest interactions.
有礼貌,有技巧与客户进行接触。