1.与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂交通状况，根据需求进行人员调配。
Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office team member. Monitors lobby traffic and makes team membering adjustments as required.
2.对前台进行日常管理，用敏锐的判断力和决断力解决客户的问题。
Manages front office team member, resolves guest concerns, and implements resolutions by using discretion and judgment.
3.通过训练及一致的管理，领导和激励团队员工。
Leads and motivates team members by leading by example and employing competent and consistent management practices.
4.在前厅经理/前厅副经理不在的情况下，作为值班经理负起责任。
Takes responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.
5.在夜班经理不在的时候完成夜班经理职务。
Completes Night Shift Duties acting as the Night Manager when he / she is not on duty.
6.积极地参加职业培训,让员工保持水平一致。
Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required.
7.依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.
8.采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
9.确保前台和其他部门间的沟通交流，特别是客房部，餐饮部和财务部等。
Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.
10.确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例会及其他会议。
Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.
11.汇报最新的工作进展，确保前厅经理对整个部门营运状况的了解。
Ensures that the Front Office Manager is kept aware and up to date of operational issues.
12.确保完成行政楼层每日的任务，包括核对，报告，信用额度核对，网上备份等。
Ensures that the day-to-day functions of the front desk are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.
13.核对入住登记表，会议及活动信息，预订备份等。
Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is actioned upon.
14. 如有要求，提供完整的报告，并及时送至所需部门。
Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party.
15.警惕商业竞争行为，促进积极的市场发展。
Keeps up to date and aware of competitor activities in order to be proactive and create market advantage.
16.根据价格要求向客人提供相应物有所值的物品。
Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.
17.按照健康安全，危机管理部门，灾难处理方法，救火程序执行。在宾客关系经理不在场的情况下，成为救火的一部分参与行动。
Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. In the absence of the Guest Relations Manager, is a part of the Fire Team ands takes action accordingly.
18.有2至3年国际品牌酒店相关工作者优先。
Min 2-3 years experience in similar capacity with international chain hotels.
19.流利的中英文书写口语能力。
Excellent written and verbal Chinese & English are a must.
