Job Summary:
1.Working with the outlet service team, leads and directs through Daccapo Restaurant service team the highest standards of performance in terms of service delivery and guest engagement delivering enhanced revenue performance. This is achieved through personal relationships and a high level of visibility.
2. Supports the service team of Daccapo Restaurant to ensure have the right people in the right roles and at the right time to drive the image of the outlet and hotel as well as team spirit and a highly engaged workforce. And communication with key persons of relevant department to ensure the venue daily operation is smooth and efficient
3. Creates and maintains checklists and leads regular inspections with the team to ensure the outlets are maintained to a Five Star International standards.
4. Is fully involved in Daccapo restaurant promotions and ensures the outlet is fully trained and engaged in the process to lead the achievement of goals and create market noise through guest experience for the outlet and hotel.
5. Fosters and motivates talent by overseeing training leading to a clear understanding by the team of expectations.
6. Ensures Daccapo Restaurant team are fully engaged with the guests to build a database for Marcom purposes and to improve IHG RB rewards membership. Sets targets for each day to enhance performance.
7. Embraces as appropriate brand tools which may enhance the visibility and performance of the hotel.
8. Ensures the Daccapo Restaurant service team is fully engaged with the expectations of IHG rewards members and exceeds expectations by delivering acts of thoughtful kindness or elements of luxury. IHG brand standards are minimum expectations and must be enhanced when possible to meet Five Star standards.
9. Be aware of the Guest feedbacks and results and communicate to assigned colleagues on a daily basis to create an understanding of our guests needs and expectations to achieve and exceed the goal on Dianping.
10. Train and control all Forbes standards to all assigned colleagues to drive guest satisfaction and the execution of a Forbes 5 Star service experiences. And Create “Forbes moments’ by delivering a very positive guest experience.
Job Requirements:
1. Excellent communication and presentation skills. Experience to put the most effective team together to achieve the objectives.
2. A minimum of 5 years professional work experience with at least 3 years within an international luxury environment, preferably Forbes 4 or 5 star rated hotel.
3. College degree or equivalent in Hospitality Management.
4. A high level of English communication both written and oral.
5. Drive and commitment to succeed and grow with the company.
工作描述:
Job Description:
1. 协助行政总厨管理指定厨房作为独立利润中心,符合餐厅营运理念和凯悦酒店集团的标准,确保营运在预算范围内的同时,最大限度令客人满意及帮助餐厅赢利。
To assist the Executive Chef in running the assigned kitchen as an independent profit centre, in line with the outlet’s operating concept and Hyatt Hotels Corporation standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
2. 无论何时尽可能购买当地新鲜产品,通过有限的菜单的频繁更换,确保总能为客人提供花样繁多的菜肴。
Buys locally available fresh products whenever possible and has limited menus which are changed frequently to ensure the guest is always offered a variety of food items.
3. 监督烹饪及员工工作,协调他们的工作任务,确保经济省时的出品。
Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production.
4. 观察食物准备及烹饪的方法、食物的分量规格及食物的装饰,确保食物按照规定标准准备。
Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner.
5. 协助部门建立完善并且维护部门营运手册,部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾,反映出改变。
Assist with the development and maintenance of a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensure annual review to accurately reflect any changes.
6. 通过在整个部门内建立灵活的员工编制,实施高效的薪资管理/资源分配。 这基于一个灵活的员工编制基数(全职员工和临时工)、多技能及多任务的原则而定。
Exercise efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.
7. 录用、挑选并发展员工,引导他们在工作中遵循经营、财务及行政管理的理念,努力掌握多项技能并承担多项工作。
Recruits, selects, motivates and develops Outlet Chefs to work following the operational, financial, administrative philosophies and willing to become multi skilled and perform multi tasks.
任职资格:
Qualification:
1. 较好的沟通能力
Good ability to communicate
2. 工作经验:有同岗位工作经验(国际联号工作经验优先)
Work experience: similar position working experience(work experience in international chain hotel as priority)
3. 持有烹饪专业证书优先
Certificate of cook as priority
4. 有强烈的上进心、责任感与团队合作精神,吃苦耐劳
Strong aspiration,sense of responsibility and team spirit,hard – working