Senior
Meetings Fulfillment Manager
高级会务销售经理
Department:；Sales & Marketing
Reports to: DOSM
What is the job? 岗位描述
The Senior
Meetings Fulfillment Manager will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Meetings Events team members.
高级会务经理将负责向客人传达从活动策划到会议期间处理客户需求，以及活动结束后与客户的沟通。这个职位的关键是培养了解行业/客户需求的专业知识，使客人满意度最大化，并为酒店增加收入。在适当的情况下，该职位还将包括管理和积极指导指定的会议活动团队成员。
Your day to day 岗位职责
FINANCIAL RETURNS财务回报
Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction.
深入了解酒店的主要目标行业，并在必要时获得行业/客户专业知识，以使客人满意度最大化。
Prepare Weekly Events Forecast and seize upselling opportunities.
准备每周活动预测并抓住销售机会。
Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction.
确保及时跟进和追求与客户和利益相关者的战略关系，以推动最高水平的客人满意度。
Ensure timely delivery of Master Invoice to customers and facilitate payment.
确保主发票及时交付给客户并方便付款。
Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled.
与预订部、市场销售部和餐饮部密切合作，确保活动的账目得到统一和协调。
PEOPLE 员工团队
Team up with counterpart Crowne Meetings Fulfilment staff to deliver sector/customer specific services when needed.
根据客户的需求，与酒店各营运部门做好协调工作。
Communicate to his/her superior any issues encountered and other relevant information.
与上级沟通遇到的问题和其他相关信息。
Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required.
参加每日宴会信息通知会及每周团队信息通知会，组织召开内部预先协调会和事后分析会议。
Where applicable, supervise, manage and train Meetings Events Executives and Meetings Events Coordinators in carrying out their responsibilities.
在适当的情况下，监督、管理和培训会议活动主管和会议活动协调员履行其职责。Where applicable, act as escalation point for clients and members of the Meetings Fulfilment Team when issues are not solved at a proper level.
当问题没有得到适当的解决时，在适当的情况下作为客户和会务团队成员的联络点。
GUEST EXPERIENCE 宾客体验
In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.
在活动前期策划过程中，与会议策划人协商确定最佳的会议室配置，建议会议/休息流程，菜单规划，餐饮协调，餐桌布置，装饰选择等，以提高会议效率和生产力。
Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.
每天与每个会议计划人员会面，汇报日常活动，审核消费，账单和合同账单的任何例外情况，并审核最终账单的估算。
Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience.
计划并与客户和餐饮员工举行活动前会议，以确定提高客人体验的方法。
Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly.
根据情况分配作为联络点，提供及时的帮助，以快速满足客户的需求，使活动顺利进行。
Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities.
监督组织活动后的电话和反馈调查，并跟踪客户获取活动反馈，确定进一步的业务机会。
RESPONSIBLE BUSINESS 企业责任
Develop awareness and reputation of the hotel and the brand in the local community.
发展酒店和品牌在当地社区的知名度和声誉。
Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment.
协调安全和安保措施，确保会议顺利进行，减少干扰和问题。指导和建议客户的会议选择和替代方案，可能减少浪费，节约能源，对环境的影响最小。
Perform other duties as assigned.
完成其它分配任务。
What we need from you 岗位要求
Degree or Diploma, and at least 3 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.
大专以上学历，至少3年以上酒店或相关服务行业会议策划相关经验。所要求的经验类型与水平可视运营规模和复杂程度而有所不同。
Expected to possess the following skills:
应具备以下技能：
Good communication and negotiation skills.
良好的沟通和谈判技能。
Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
能够身先士卒，遵守时间和承诺，并按照要求完成任务和项目。
Strong organisational skills required to maintain electronic and paper filing systems.
具有较强的组织技能，能够维护电子和书面档案系统。
Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
对制度和程序有高度认识，在必要时能和所有人有效的交流知识。
Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports.
具备清楚而有效的口头和书面表达能力，能从客户、技术人员、管理层和团队成员获取并向他们传达信息，以及编制报告。
