Job Description 岗位职责:
1. On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests确保所有当天的特殊要求的跟进,例如小酒吧,饭店以及特殊的要求
2. Ensure all information is prepared in advance for the guest. 确保提前为客人准备好所有信息
3. Check arrivals and transportation details ensuring bookings are made. 检查旅客及交通详情,以确保做好预定
4. Obtain departure details from the day prior. 在前一天取得离店详情
5. Send out thank you letters 发送感谢信
6. Send out newsletters发送简报
7. Send out comment cards. 发送意见卡
8. Greet Hotel guests and visitors promptly and courteously. 及时,礼貌的迎接酒店的客人
9. Communicate Hotel product knowledge and philosophies to visitors and guests. 与客人沟通酒店服务信息
10. Provide hands on support to reception and concierge as required. 对前台和礼宾部的要求提供支持
11.Be responsible for the complete guest satisfaction and check in procedure for groups. 负责客人满意度以及团体的入住手续办理
12. Keep abreast with Hotel product knowledge, activities, banquets, function and special events motivating guests to utilise Hotel facilities and services. 随时了解酒店的产品知识,活动,宴会,功能和大事件,鼓励客人运用酒店的服务与设备
13. Ensure work area is kept neat and tidy. 确保工作区域保持整洁
Job Requirement 岗位要求:
1. Strong computer systems skills including; reservations and reporting systems熟悉电脑操作,包括预定及报表系统
2. Strong financial acumen财务敏锐性
3. Excellent communication skills, ability to influence situations良好的沟通能力
4. Able to collaborate effectively with other hotel employees and managers to ensure teamwork良好的团队协作能力
5. Strong Microsoft Office suite and reporting system skills熟悉电脑操作系统
6. Ability to work a flexible schedule 愿意倒班
AccountManager
Location:Shanghai
KeyResponsibilities:
1. Build and maintain strong relationshipswith key decision-makers in the hospitality industry, ensuring long-termcooperation and customer satisfaction.
2. Identify and develop new marketopportunities while managing and expanding existing customer accounts.
3. Collaborate closely with internal teams toindependently drive sales projects for hospitality software products and meetor exceed sales targets.
4. Gather customer feedback and marketinsights to propose product improvements and enhancements.
5. Prepare and submit regular sales plans,forecasts, and reports to ensure effective communication and alignment withbusiness objectives.
Qualifications:
1. Bachelor’s degree or above; strongproficiency in spoken and written English.
2. Proven experience in sales, preferably inhospitality management software; successful sales cases are highly valued.
3. Solid understanding of hotel operations andfamiliarity with internal management processes of premium hotels.
4. Results-driven with a passion for sales,strong resilience under pressure, and excellent communication and negotiationskills.
5. Positive, self-motivated, and highlydisciplined professional with a strong desire to achieve and exceed goals.
具有良好的团队合作精神,全力支持并协助他人工作。
Has team spirit, willing to provide assistance and helpful.
反馈客人需求,并解决相关问题。
Respondsto guest needs and resolves related problems.
协助前台迎接客人,引领客人和送别贵宾。
AssistsGuest Relations in greeting, rooming, and sending off VIP guests.
掌握最新的酒店信息。
Maintaincurrent Hotel information.
为加强竞争力,建立高标准服务水准,追求竞争目标。
Competeagainst a standard of excellence by setting high performance standards andpursuing aggressive goals.
英语熟练。
Proficiency in English.
在线上线下各个渠道进行餐饮产品的销售
根据餐饮总监的要求做好其他餐饮销售有关事宜
Responsible for F&B products sales through all channels.
Handle other F&B sales concerned issues requested by F&B Director.