Job Description 职位简介
As the manager, you will be in charge of the management of Housekeeping Department, and
ensure that all Ascott standards are adhered to.
负责客房部的管理，使之达到雅诗阁所要求的标准。
Major Responsibility 主要工作职责
Involve in making and implementing Housekeeping policies and standards.
参与制定并执行客房部的相关政策及规定。
Supervise staff to comply with rules and regulations, ensure operation procedures and service
standards are met.
督导客房部的员工遵守规章制度，严格按规定的操作流程和服务标准工作。.
Monitor the status of apartments every day, guide supervisors to manage attendants, and
guarantee the implantation of work plan.
掌握每日客房情况，指导客房领班层管理人员，落实全面的工作计划。
Inspect the Residence Facilities, Public Areas and the Back of the House (including all storerooms,luggage rooms and offices) are kept clean and well maintained.
监督住客设施、公共区域及后勤（包括仓库、行李室及办公室）的干净及维护保养良好。
Coordinate with Sales Department, guarantee best occupancy rate, ensure that apartments and
equipments are clean.
配合销售部门，保证客房最大出租率和客房设备设施清洁方面的完好。
Work closely with other department managers to contribute to the operation of the property.
及时与其他部门经理做好沟通协调工作，确保物业的正常运营。
Strengthen connection with other Ascott properties, make sure the information sharing requested by guest service.
加强与雅诗阁旗下其他服务公寓之间的联络，确保客人服务要求的信息共享。
Assist residence manager to meet and provide a fond farewell to important/group guests, provide
service for important activities/events.
协助重要客人和团体客人的迎送工作及重要活动场面的服务工作。
Check and confirm readiness of apartments for VIP/VVIP, visit guests on special occasions, eg. ill guests, long-stay guests.
检查贵宾房、探望患病的客人， 尤其是长住客。
Ask guests their opinion of housekeeping work, deal with complains properly, improve
housekeeping service.
主动征询宾客意见，妥善处理宾客投诉，努力改进服务工作。
Monitor and control items consumption and the usage of cleaning equipments, manage regular
stock inventory.
监督、控制客房各种物品的消耗以及清洁设备的使用；定期做好部门的盘点工作。
Control Lost & Found, report management and file storage, conduct expenditure estimates.
监督客人遗留物品的处理；监督报表的管理和档案资料的储存；做好本部门的开支预算。
Improve staff quality, inspire initiative, encourage staff to attend training programs.
提高部门员工的素质，鼓励下属发挥工作积极性，积极参加培训。
Communicate with staff on a timely basis, find out and solve problems.
及时了解员工动态，发现并解决问题。
Promote and train high-potentials.
选拔和培养有潜质的员工。
Take the Manager-on-duty job regularly.
定期担任物业值班经理工作。
In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and
policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
Other duties assigned by superiors.
完成上级交办的其他任务。
Requirements 资质需求
College degree or equivalent;
大专或同等以上学历；
Minimum three years supervisory working experience in hotel or serviced residence, pre-opening
experience preferred;
有 3 年以上的服务公寓/星级酒店客房管理工作经验，有酒店筹备工作经验者优先考虑；
English listening/speaking/reading/writing skills preferred;
有一定的英文听/说/读/写能力者优先考虑；
Familiar with relative professional knowledge, housekeeping management, service procedure and quality standards;
熟悉并掌握客房部专业知识、客房管理、服务流程和质量标准；
Sense of initiative, ability to obey, team spirit, enthusiasm of serviced residence/hotel;
具有主动性和服从精神，有良好的团队精神，并热忠于服务式公寓/酒店的服务事业；
Strong ability to organize and coordinate, flexibility, ability to execute, good language expression
capability, and information management skills;
具有组织协调能力、应变能力、执行能力，以及良好的文字表达能力和信息管理能力；
Strict compliance with procedure, good communication skills, ability to answer questions and deal with emergency;
严格按照程序做事且具有良好的沟通能力，能解决宾客提出的问题，处理突发事件的能力；
Excellent computer skills including proficiency in Microsoft Office software (e.g. Word、Excel、
PowerPoint、Outlook, etc.);
熟练使用电脑，熟悉 Microsoft Office 软件（例如：Word、Excel、PowerPoint、Outlook 等）；
Ability to work under pressure.
能承受工作压力。
