· 确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
· 对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Hysat and ensures that the relevant changes are implemented.
· 以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· 以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
· 按照要求维持所有物品和客用品的标准库存量。
Maintains par stocks of all equipment and guest supplies as required.
· 根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
· 向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
· 在每次用餐结束后清理台面或餐桌并重新摆台。
Clears and resets counters or tables at conclusion of each course.
· 完全了解Micros电脑系统的各方面。
Fully conversant with all aspects of the Micros System.
· 计算账单费用并收取客人支付。
Computes bill and accepts payment
· 按要求执行收银员职能。
Performs the function of cashier as required.
· 核对收取的现金，确保所收现金都是真钞。
Verifies cash received ensuring only genuine money been collected.
· 核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
Verifies all credit cards presented by guest before to validity of the card.
· 严格遵守财务部发出的关于收银及现金处理的政策和程序。
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
· 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
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