协助副理确保宾客服务中心按照既定的理念顺畅运作,始终提供礼貌、专业、快捷、灵活的服务。
Assists the Assistant Manager in efficiently managing the Guest Service Centre according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题,向宾客服务副理报告。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Guest Services Assistant Manager if no immediate solution can be found.
与客人建立并保持良好的宾客关系。
Establishes a rapport with guests, maintaining good customer relationship.
确保信息交流中心、设施及储藏室的整洁并妥善保养。
Ensures cleanliness and maintenance of the Communication Centre, equipment and storage.
负责向所有来电者提供友善、高效的服务。
Responsible for the provision of friendly and efficient service to all callers.
经常亲自检查,以确保使用宾客服务中心服务的客人、员工及公共区人员得到符合凯悦酒店集团标准的服务。
Personally and frequently verifies that guests, associates and members of the public utilisingt he Guest Service Centre services are receiving service in line with Hyatt Hotels Corporation standards.
确保正确处理所有客人的留言、邮件及传真。
Ensures that all guests’ messages, mail and fax are handled and distributed properly.
强化员工的主人翁精神及营销员的态度并作出表率,以使员工抓住酒店内的一切销售机会。
Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
确保高效协助客房送餐、餐厅预订、客房部、健身中心预订及工程部的职能。
Ensures that the departmental functions of Room Service coordination, Restaurant reservations, Housekeeping coordination, Fitness Centre reservations, and POMEC coordination are carried out efficiently.
确保所有运营设备的正常运行,并在需要时汇报维修需求。
Ensures operating equipment is maintained in good working order and to report maintenance requirements.