job overview职位概述
· Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
· 为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量。
· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
· 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
亲切、充满自信、体现尊重来展现富有魅力的你。
理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
Duties and Responsibilities工作职责
· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难，客人意见和其它相关信息。
· Establishes and maintains effective employee working relationships
· 与员工建立并保持良好的工作关系。
· Attends and participates in daily briefings and other meetings as scheduled
· 参加和参与每日的例会和其它计划好的会议。
· Attends and participates in training sessions as scheduled
· 参加和参与计划好的培训课程。
· Prepares for service by ensuring:
· 确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and in accordance with ICHG personal presentation standards
o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
o 设备干净
o Equipment is sorted and stored
o 设备分类且存放好
o Glassware is polished
o 玻璃器皿擦亮
o Flatware is polished
o 擦亮餐具
o China is clean
o 清洁瓷器
o Waiter stations are prepared
o 准备好服务台
o Cutlery is placed for buffet and table service
o 摆放好自助餐桌上的餐具
o Tables are set
o 摆设好餐台
o Reservations are read and familiarized
o 阅读并熟悉预订
o Special occasions are ready
o 准备好特别活动
o Music is on
o 放音乐
o Lighting is on
o 开灯
o Outlet is ready for service and guest comfort
o 酒吧准备就绪为客人提供舒适的服务。
o Carries out effective service by ensuring:
o 高效的提供服务：
o Guests are greeted and seated
o 迎宾并安排客人就坐
o Daily specials are explained and upsold
o 说明并推销每日特价
o Food orders are processed accurately
o 准确的下餐单
o Trays and tray jacks are effectively used
o 有效的利用托盘和托盘架
o Food orders are taken quickly
o 快速的为客人写餐单
o Payment methods are handled accurately
o 确的处理付款方法
o Working areas are cleaned and re-set quickly
o 快速的清洁工作区和重新布置
o Bar is clean
o 清洁的酒吧
o Used ashtrays are regularly cleaned
o 定时清理用过的烟灰缸
o Guests are conversed with in relation to the food and beverage products
o 与客人谈论有关的餐饮产品
· Carries out effective beverage service by ensuring:
· 通过确保以下内容高效的提供饮品服务：
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o Promoting and selling cocktails to guests
o 向客人推销鸡尾酒
o Making and presenting cocktails
o 调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
o 按规范提供热的咖啡和茶
· Take appropriate action to resolve guest complaints
· 正确处理客人的投诉。
· Food and beverage stock is stored in relation to hotel procedures
· 按照酒店的规定存储餐饮存货。
· Performs related duties and special projects as assigned
· 承担相关的职责和安排的特别项目。
