Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
Greets all guests at all times in a friendly and helpful manner.
以友好和乐于协助的态度迎接酒店客人。
Able to read and write English.
能够读写英语。
Proficient in the use of Microsoft Office and Front Office System.
熟练使用微软办公软件和前台系统。
1 year of related experience preferred.
1年相关工作经验优先。
1. 具有对饭店行业以及前厅部基本知识的了解
Basic knowledge of hotel & front office
2. 良好的英语能力以及沟通技巧
Good English language skill and communication skill
3. 良好的财务知识或概念
Good finance knowledge
4.具有相关工作经验者将会优先考虑, 无经验者需具有良好的外表与积极的态度,学习技能的潜力
Previous concerned working experience is preferred, but can be replaced by general good attitude and appearance and with potential to easily learn the skills.
岗位职责 Job responsibility
1.协助宾客提拉行李及行李寄存服务。
Assist guests with baggage handling and luggage storage service
2.为有需要的宾客提供委托代办服务,下雨天为宾客提供雨伞租借服务。
Provide commission service for guests in need. Umbrellas are rented for guests on rainy days.
3.确保交班本上记录的每一件事情都已经落实。
Ensure that everything recorded in the shift book is in place
4.确保所接收的行李和包裹的安全,并存放在合适的地方。
Ensure that all received baggage and packages are safe and stored in appropriate locations
5.管理行李房,确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。
Manage the baggage room to ensure that it is clean, receiving and storing luggage and any other items as well as guest belongings are handled in accordance with proper procedures.
岗位要求
1、中专及以上学历。(实习生、应届毕业生也可)
Technical secondary school or above. (interns and fresh graduates are also allowed)
2、热情礼貌、工作认真、吃苦耐劳、反应灵活。
Warm and polite, work hard, hard-working, flexible response
Responsibilities
工作职责
The Security department is active 24 hours per day and is responsible for the day to day patrolling of public and employee areas ensuring that losses from whatever source and by whatever means are minimized, security policies maintained and Health and Safety regulations observed.
保安部每天24小时工作,负责公共区域及员工区域的巡视确保把任何资源和任何方式的损失降到最低,维护安全政策及观察健康与安全法规。
Preferred Qualification and Skills
优先考虑的资格与技能
要有保安部各个方面的运行操作的全面知识,还要有处理行政管理事务的经验。
A thorough knowledge of all operational aspects of a property security department and experience in handling administrative and managerial matters.
能够承受压力及困难
Ability to work well under pressure and difficult situations.
展现出优秀的宾客关系/员工技能
Exhibits excellent guest relations/employee skills.
良好的书写能力
Good writing skills