Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures
根据洲际酒店集团酒店业务发展标准操作程序,确认指定客户的潜力并制定客户计划
Develop the assigned portfolio to meet set goals and maximum profitability
开发指定的资源,以达到设定的目标和最大化的利润
Gather information on current and prospective clients / contacts to generate incremental business
收集现有和潜在客户的信息,以增加业务
Maintain effective control of sales expenses有效控制销售费用
Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures
利用客户互动和公开可用的工具来监控竞争对手与酒店和客户组合相关的活动,并根据酒店程序与主要利益相关者分享相关信息
Organize training sessions, daily briefings and other meetings as required
根据需要组织培训课程、每日简报和其他会议
Conduct periodic formal reviews with the Commercial Performance team on their targets and goals
定期与商务业绩团队进行正式的目标评估
Attends and participates in daily briefings and other meetings as scheduled
按计划参加并参与每日例会及其它会议。
Attends and participates in training sessions as scheduled
按计划参加培训活动。
Implements the hotel and department regulations, policies and procedures including but not limited to:
实施酒店和部门的规定、政策和工作程序,包括但不限于:
House Rules and Regulation 酒店的规则和规定
Health and Safety 健康和安全
Grooming 仪表仪容
Quality 质量
Hygiene and Cleanliness 卫生和清洁
Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff
在自己的客户组合中建立关系网,与关键决策者和其他相关人员建立关系
Conduct client meetings as well as planning and coordinating site introduction tours and inspections
组织客户会议,规划和协调现场介绍和检查
Handle and manage clients’ queries or issues
处理和管理客户的问题
Be proactive and responsible for the follow up of new sales leads to enhance guest experience
积极主动,负责跟进新销售线索,提高客户体验
Develop and maintain good relationship with business generators (MICE Planner; travel agents; etc.)
发展和保持与商务策划者良好的关系(会展策划者;旅行社;等等)。
Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; ngPMS; etc.) for future reference and control purposes
确保在提供的销售系统(如Delphi,ngPMS等)中准确、及时地更新所有相关活动的准确记录,以供日后参考和管制之用
Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action
更新账户和联系人档案,附上账户计划,确保行动的实时信息
Develop awareness and reputation of the hotel and the brand in the local community.
在当地社区发展酒店和品牌的知名度和声誉。
Perform other duties as assigned.
完成其它分配的任务。
Job Description 岗位职责:
1. On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests确保所有当天的特殊要求的跟进,例如小酒吧,饭店以及特殊的要求
2. Ensure all information is prepared in advance for the guest. 确保提前为客人准备好所有信息
3. Check arrivals and transportation details ensuring bookings are made. 检查旅客及交通详情,以确保做好预定
4. Obtain departure details from the day prior. 在前一天取得离店详情
5. Send out thank you letters 发送感谢信
6. Send out newsletters发送简报
7. Send out comment cards. 发送意见卡
8. Greet Hotel guests and visitors promptly and courteously. 及时,礼貌的迎接酒店的客人
9. Communicate Hotel product knowledge and philosophies to visitors and guests. 与客人沟通酒店服务信息
10. Provide hands on support to reception and concierge as required. 对前台和礼宾部的要求提供支持
11.Be responsible for the complete guest satisfaction and check in procedure for groups. 负责客人满意度以及团体的入住手续办理
12. Keep abreast with Hotel product knowledge, activities, banquets, function and special events motivating guests to utilise Hotel facilities and services. 随时了解酒店的产品知识,活动,宴会,功能和大事件,鼓励客人运用酒店的服务与设备
13. Ensure work area is kept neat and tidy. 确保工作区域保持整洁
Job Requirement 岗位要求:
1. Strong computer systems skills including; reservations and reporting systems熟悉电脑操作,包括预定及报表系统
2. Strong financial acumen财务敏锐性
3. Excellent communication skills, ability to influence situations良好的沟通能力
4. Able to collaborate effectively with other hotel employees and managers to ensure teamwork良好的团队协作能力
5. Strong Microsoft Office suite and reporting system skills熟悉电脑操作系统
6. Ability to work a flexible schedule 愿意倒班